Stoneleigh Care Home has a Review Score of 9.8 (9.810) out of 10, based on 29 reviews in the last 2 years. Over all time Stoneleigh Care Home has 162 reviews.
Review from M M (Daughter of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
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Review from D H (Son of Resident) published on 19 March 2025
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Overall Experience
4.0 out of 5
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Review from S M (Wife of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
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Review from Michael S (Son of Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
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Review from B S (Sister of Resident) published on 3 March 2025
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Overall Experience
5.0 out of 5
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Review from Ian R (Son of Resident) published on 3 March 2025
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Overall Experience
4.0 out of 5
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Review from Sandra B (Daughter of Resident) published on 3 February 2025
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Overall Experience
4.0 out of 5
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Review from Gary M (Son-in-law of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
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Review from Jeanette S (Niece of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
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Review from Sue M (Daughter of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
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Review from Ken N (Son-in-law of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
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Review from Ann N (Stepdaughter of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
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Review from Sandra E (Daughter of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
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Review from Abigayle G (Daughter-in-law of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
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Review from Annmarie D (Daughter of Resident) published on 27 January 2025
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Overall Experience
5.0 out of 5
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Review from Chris G (Son of Resident) published on 27 January 2025
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Overall Experience
5.0 out of 5
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Review from Christine M (Sister of Resident) published on 24 January 2025
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Overall Experience
5.0 out of 5
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Review from Patrick S (Son of Resident) published on 13 December 2024
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Overall Experience
5.0 out of 5
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Review from Jane C (Daughter of Resident) published on 3 December 2024
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Overall Experience
5.0 out of 5
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Review from P B (Son of Resident) published on 20 November 2024
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Overall Experience
4.0 out of 5
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The Review Score of 9.8 (9.810) out of 10 for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.810 for Stoneleigh Care Home is calculated as follows: ( (286 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.81
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jun 2023
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Job Title: Home Manager
Joined: 2018
What does ‘kindness’ mean to you?
"Kindness to me is promoting safety, happiness and dignity."
Susan is a Healthcare Professional with a number of years’ experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.
When asked what she enjoys most about her role, Susan remarked:
“I love working with and getting to know our Residents and hearing their stories.”
Outside of work, Susan enjoys walking holidays in the Lake District and Yorkshire with her partner and spending time with her daughters and grandchildren.
If you would like to find out more information about Stoneleigh, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
