Stoneleigh Care Home

Durham Road, Annfield Plain, Stanley DH9 7XH
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9.8 162 Reviews
  • Stoneleigh Care Home, Stanley
Located in lovely town of Stanley, east of Chester-le-Street, Stoneleigh care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and comfortable areas for unwinding and relaxing. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

In the range of dining areas at Stoneleigh, residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Stoneleigh, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Stoneleigh, and the team is dedicated to supporting residents in building strong relationships in the Stanley neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Stoneleigh to provide the kindest care possible to all residents.

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Care Provided by Stoneleigh Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Susan Dodds (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Stoneleigh Care Home Reviews (162)

Total of 162, showing 21-40
9.8

Stoneleigh Care Home has a Review Score of 9.8 (9.810) out of 10, based on 29 reviews in the last 2 years. Over all time Stoneleigh Care Home has 162 reviews.

Overall Experience

  • 109
  • 48
  • 5
  • 0
  • 0

Date Published

162
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24
29
133

Review from Angela D (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not be happier with the care given to our mother. She has had a new lease of life. She is enjoying the activities. The environment is lovely. It is always clean and smells lovely. My mam loves the food and speaks very highly of all the staff. No issues whatsoever. Everything is
perfect.

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Review from I M (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has taken a while to settle in but his health has not helped with this matter.
The staff have a good bond with Dad and he also with them. Hospital stays have not helped this. I wish he could try and bond with other residents. Staff are really great with Dad.

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Review from L H (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous, all work very hard. Very good care. Very impressed that Mam got taken out to Beamish. I used to work at Beamish and as a family we love Beamish. Amazing food, lovely afternoon tea for Mam's birthday. Good support from all the staff.
No issues about the home or staff. Mam is happy
in the home and therefore I am happy. I have no worries about Mam being at Stoneleigh. Impressed that Mam saw bingo going on and she wanted to play. Happy she likes to get involved.

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Review from Joanne B (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely homely place. Really lovely staff, very approachable staff, very patient, kind and caring.

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Review from David H (Son of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good food, really nice meals. No complaints whatsoever about anything. The staff are all lovely and very welcoming. Staff make all visitors very welcome. Staff will do anything for you and are willing to help. Everybody is very helpful.

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Review from Lynne M (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience. Very caring, good organisation. Nothing is a bother. Excellent, Mum is settling well. Good variety of food. No issues with room, excellent laundry and cleanliness of the home.

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Review from L G (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care in home is great, just what my mum needs. However, she loves activities and would like it if there was at least one per day (Monday to Friday). She really enjoys singers, but prefers more modern music. Staff and food are amazing! Thank you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Stoneleigh Care Home

Thank you so much for your kind and inspiring words about Stoneleigh and our lovely team. Please be assured that whilst we continue to offer activities at least three to four times a week, we are in the process of releasing a member of the Stoneleigh team from her current role who wants to return to her original wellbeing coordinator role, which we are confident will happen over the coming weeks, which will enable Monday – Friday activities.


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Review from Tony M (Grandson of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think this is a lovely care home. It is always clean and the staff are very friendly and helpful. My nannas always seems happy and cared for. Would recommend to anyone looking for a family member.

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Review from Asha J (Granddaughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find that my grandad's needs are met. On arrival, carers are very friendly and tend to update me with my grandad's daily status before I ask, which I find extremely important and helpful. Always say I walk in and class this more of a "home" than a "care home".

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Review from Carole P (Niece of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After initial concerns about Auntie coming into a care home, I feel very satisfied and happy my auntie is happy and well looked after. Staff are great, very helpful they always look after me when I visit from Warwichshire. No concerns about safety, I am happy because my auntie is happy.
Can't fault
anything at Stoneleigh.

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Review from A H (Daughter-in-law of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the quality of care, always kept informed, and no issues around care. Staff very supportive, kind and caring. They all do a fantastic job. Wish the carers could be paid more money. Appreciate all the help my mum-in-law receives.
Only negative to mention is the front door of the building
could be more sturdy, lots of glass and not too secure.
Everyone takes care of and supports and safety of residents as a high priority. Thank you, everyone, at Stoneleigh.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Stoneleigh Care Home

Please be assured that the doors are safe and secure and passed as such on our recent door security audit, and there has been a new lock recently fitted. We are aware, however, that they require modernisation and are part of our planned refurbishment programme.


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Review from Christine M (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the initial contact with the home, I think one particular lady was so amiable and welcoming. She gave us sound practical advice as regards to the respite care, and we actually had a visit beforehand. The staff and carers were all so lovely and professional. A member of staff even carried the bags
to the car.

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Review from Doreen C (Next of Kin) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day she came in, the staff have been so caring, not just to her but to myself as well. I have never done anything like this before - so helpful. I always get made welcome. Any problems we have, the staff are brilliant.

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Review from Louise A (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very accommodating, friendly and helpful. They look after Mam very well and accordingly. Wouldn't want Mam to be anywhere else; everyone is meeting Mam's needs above and beyond.

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Review from P B (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly team with genuine care and compassion towards residents. It's what it should be, the residents' home not an institution. The place is immaculate and up-to-date with its decor and furnishings. Nothing is a problem for the staff. If any of the residents do not particularly fancy what is
on the menu the catering team will do their best to accommodate their preferences. I can genuinely say I feel that my mam is being cared for with dignity and respect and I feel happy when I leave after visiting as she is happy.

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Review from Lynne C (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Stoneleigh Care Home last December, which was a stressful time for the family. The staff were fantastic in helping Dad to settle in and reassuring the family. There is a happy atmosphere in the home with plenty of activities for those who want to join in. The care, overall,
is excellent with brilliant carers.

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Review from Margaret C (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided for Mum during a short term period of respite. All staff were so kind and thoughtful, looking after Mum and taking care of her needs with sensitivity and warmth. The manager was always available, quick to help and very reassuring, which I really appreciated.

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Review from Thomas V (Resident) assisted by family/friend published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is clean and comfortable. Very friendly and helpful staff - willing to help in any way they can. Try hard to keep their minds and body active.

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Review from V B (Respite Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in this care home from 1st November/15th November, looked after very well and was treated with respect by all the staff. A big thank you for caring for him from his wife and family.

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Review from Anne P (Respite Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my arrival at Stoneleigh, I must admit I didn't know what to expect and it took me a little while to grow accustomed to my new surroundings. However, once I did, I became aware that these lovely people were here to help me, I worked with them. I've learnt much in the two months I've been here, things
I needed to learn about myself. If and when I go home, I know my experience will help me live out my life in safety.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Stoneleigh Care Home is calculated as follows: ( (286 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Susan

Susan Dodds

Job Title: Home Manager

Joined: 2018

What does ‘kindness’ mean to you?


"Kindness to me is promoting safety, happiness and dignity."


Susan is a Healthcare Professional with a number of years’ experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.


When asked what she enjoys most about her role, Susan remarked:


“I love working with and getting to know our Residents and hearing their stories.”


Outside of work, Susan enjoys walking holidays in the Lake District and Yorkshire with her partner and spending time with her daughters and grandchildren.


If you would like to find out more information about Stoneleigh, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.