Review from Vivien R (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been in the care home since before the start of Covid. Also, my father was there for the last few months of his life. I can only say this love and support shown is wonderful. The food is good, mostly fair. The rooms are not big, and this home could benefit highly from an extension or conservatory.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Stoneleigh Care Home

At Stoneleigh, we provide comfortable accommodation for our residents. Our home is warm, and friendly and welcoming. We have undertaken a lot of work to make the outside gardens more inviting and more pleasant to sit in for our residents. We also do activities outside weather permitting, we also, have a reminiscence and several lounges we can use. Several HC-One homes are receiving a refurbishment, and we are looking forward to this in the coming year. We work with the residents to choose the decoration for the refurbishment. We will put forward the idea of a conservatory when the planning commences for the refurbishment. We regularly review our menu and discuss the choices with the residents to ensure that all tastes are catered for. We continue to have residents’ meetings, and we discuss what they would like in the home.

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Review from Jean G (Sister of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

I arrived again at this care home Stoneleigh today to see my sister, and the care and attention to PPE were very attentive. This home has been my sisters home for quite a few years now, and she has been kept clean, eats well, and the staff are brilliant. The home itself is spotless, and there have never

been any odours in all the time I have visited. I would recommend even myself to come here.

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Review from J P (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

Warm and friendly staff.
Rooms ok.
No outings.
Meals too close together.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Stoneleigh Care Home

At Stoneleigh, we provide comfortable, homely accommodation for our residents. Our home is warm, friendly and welcoming.
Unfortunately, due to the COVID 19 pandemic and the associated restrictions we have been unable to facilitate outings away from the Home for our residents. Due to the easing of restrictions, we are now able to offer some outings again and will be recommencing them this week.
Our meal service provision usually occurs at the following times: Breakfast – 9.00am to 10.00am, Lunch – 12.30pm to 1.30pm, Tea – 4.30pm to 5.30pm and Supper – 8.00pm to 8.30pm.
However, as Stoneleigh is our resident’s home, we always try to facilitate meal service provision outside of these times if that’s what our residents need/want. We have snacks and drinks available for our residents throughout the day.
At Stoneleigh, we offer a range of activities designed to encompass a wide range of tastes to suit all of our residents. We offer activities such as gardening, movies, quizzes, arts and crafts and have several projects on the go at the moment – such as making our gardens look wonderful with fairy and gnome gardens and lots of flowers. The residents are also growing some salad vegetables which they’ll hopefully enjoy when harvested. They are also experimenting with non-permanent henna-type tattoos. Of course, there are still the singalongs and bingo sessions held weekly. Our Wellbeing Co-ordinators are always open to suggestions for new things to do.

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Review from Gwen D (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

Cannot thank the staff enough for all their hard work during these unforeseen times. The care and attention they have given cannot be put into words. Cannot thank them enough for all the care and attention to my mother and other residents. I think the staff at Stoneleigh should be given some sorry of

recognition for all they have done for our loved ones during these difficult times. A very big thank you to all.

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Review from Margaret P (Respite Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

My husband, who has Parkinson's and dementia, recently stayed at Stoneleigh. He was reluctant to go but enjoyed the experience so much he wanted to go back. The staff were great with him and engaged in conversation as well as his personal care. He can be difficult for me to manage, and these angels

made him a person again.

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Review from L S (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

Staff have always been helpful with me - they all knew my name.
Very helpful with my mum.

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Review from Darren S (Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

Treat me very well here.
I am very happy here.

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Review from Susan G (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience

Really impressed with the way Stoneleigh is looking after my mum, especially during this pandemic. Mum has dementia, and they are looking after her physical and mental well-being in the best way possible. Ensuring she has plenty of one-to-one attention and limiting visitors and outside contact to keep

her and other residents safe. I really feel the manager and staff are going 'above and beyond' to keep everyone safe. A huge thank you and well done from me.

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Review from M P (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience

Rooms too small, my dad stops me taking things in from home as there is nowhere to put anything. Food is satisfactory, meat could be better quality and cooked so more manageable for the elderly and infirm. Can't fault the staff, they are great with my dad. Spoke to senior staff a couple of times in

the last 5-months regarding a couple of concerns, nothing major, but sorted swiftly.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Stoneleigh Care Home

Thank you for taking the time to complete a care home review regarding Stoneleigh, and I am pleased to hear that you are happy with the staff and the care they give, as providing a caring happy home is what we pride ourselves on most. I am happy that staff have been responsive to concerns no matter how small they may be and have been able to resolve them to your satisfaction. I am sorry that you feel the room is too small and that storage is not what you would expect, unfortunately, this is something I cannot effect any change on. In respect of your comments re food, I would appreciate it if you could discuss your concerns with the management team in the home who will do their utmost to work with you and your Father to remedy this.

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Review from Linda W (Niece of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience

In these recent difficult times, we are experiencing I have been kept informed about everything that has been happening at Stoneleigh both by mail and phone, and find the care has been excellent. I live over 100-miles from the home but have never felt isolated. Information and care have been both caring

and informative. At this time, can't fault the staff, care and concern have been excellent.

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Review from J N (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience

I have found Stoneleigh Care Home excellent in all aspects of care provided for me mother who has stayed there a few times and could be a full-time resident in the near future.

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Review from P C (Wife of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience

My husband arrived at Stoneleigh for a short stay. The room was small but nice. He was then made permanent and I am hoping he will be moved to a slightly larger room. My husband has settled well and the staff are friendly and helpful especially during lockdown.

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Review from M H (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience

My Mam came into Stoneleigh on 9th March 2020 for two weeks respite and was made permanent on 23rd March. It was in the middle of the lockdown for Coronavirus. I had to empty Mam's flat and bring stuff to Stoneleigh. All staff has helped Mam and me, washing, disinfecting, cleaning everything I brought

for Mam, as well as their ordinary jobs in these challenging times. Mam has settled very well. Her health and appearance have improved so much. Thank you all for her care.

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Review from D B (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience

Stoneleigh Care Home always operates in an efficient caring manner, but I have to say that from the start of the Coronavirus, they have been excellent. The staff always are friendly and caring, with excellent standards for the clients and their own personal hygiene standards and they will always go

that extra mile for the residents. They deserve a medal.

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Review from J P (Sister of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

This care home is very good, the only downside is the lack of facilities.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Stoneleigh Care Home

Thank you for your comments with regards to the staff team and the care at Stoneleigh. I am sorry that you feel the care home lacks in facilities. Here at HC-One, we strive to provide the kindest care in environments that conform to regulatory standards, and I am proud to say that Stoneleigh meets this standard.

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Review from Julie C (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My dad came to Stoneleigh in December 2019 from hospital. The staff are excellent with dad and are very caring. Even when my dad is struggling, they are very patient and encouraging. I am extremely happy that dad is in a safe and caring environment. Thank you.

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Review from M C (Wife of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My husband came to Stoneleigh in December 2019. I am extremely happy and relieved he is in a safe place and he is well looked after.
The staff are great and very supportive of me too.

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Review from D H (Wife of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience

My husband is a resident of Stoneleigh Care Home since he came into their care he has always been treated with care. Respect and dignity from the management through to the carers and domestic staff. There is a wonderful sense of family and everyone is treated equally, the visitors are also treated with

the same courtesy the kitchen staff always offer a hot drink on arrival and a meal if required. I would gladly recommend Stoneleigh to anyone you couldn't ask for and would be hard pushed to find a better level of care.

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Review from J D (Cousin of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

Overall I find the home a safe and welcoming place. My cousin is very happy here. The staff I see regularly are friendly and know me quite well since my cousin came here in October 2018.

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Review from C B (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

As a regular visitor, I would highly recommend Stoneleigh Care Home. The staff are all lovely and very helpful. I know that my dad is properly cared for in here. He has been in several times for respite before being a permanent resident. Our family wouldn't have put him anywhere else.

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Stoneleigh Care Home

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