Stoneleigh Care Home

Durham Road, Annfield Plain, Stanley DH9 7XH
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9.8 162 Reviews
  • Stoneleigh Care Home, Stanley
Located in lovely town of Stanley, east of Chester-le-Street, Stoneleigh care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and comfortable areas for unwinding and relaxing. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

In the range of dining areas at Stoneleigh, residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Stoneleigh, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Stoneleigh, and the team is dedicated to supporting residents in building strong relationships in the Stanley neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Stoneleigh to provide the kindest care possible to all residents.

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Care Provided by Stoneleigh Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Susan Dodds (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Stoneleigh Care Home Reviews (162)

Total of 162, showing 61-80
9.8

Stoneleigh Care Home has a Review Score of 9.8 (9.810) out of 10, based on 29 reviews in the last 2 years. Over all time Stoneleigh Care Home has 162 reviews.

Overall Experience

  • 109
  • 48
  • 5
  • 0
  • 0

Date Published

162
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133

Review from K D (Son-in-law of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit my mother-in-law and was greeted with a very happy hello the staff are very friendly and considerate nothing seems to be any trouble for them. It is very clean, tidy and warm too. My mother-in-law is very happy there. I was pleased to see how happy she was. Keep up the great work well
done to all the staff 10 out of 10.

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Review from M B (Wife of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home. I have no problems. The staff are very good and nothing is too much bother.

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Review from D D (Relative of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, a comfortable home, good meals and facilities.

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Review from D E (Friend of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm and welcome. Lovely staff and friendly.

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Review from M D (Granddaughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to see my grandma and we sat in the living room with other residents playing Xmas carols and singing. We really enjoyed the afternoon.

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Review from M D (Niece of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, manager approachable, friendly, caring and willing to listen and implement change when required.
Home is very clean, odour free. The staff are attentive and involved with residents. Lots of activities provided for residents and to include family and friends. Very professional approach
staff when I have visited are very accommodating.

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Review from Ian H (Son of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently residing at Stoneleigh. Today was his Birthday, and the kitchen staff made him a splendid cake, he was presented with a gift from the staff. The previous month it was my parents Ruby Wedding Anniversary, and the care home went out of their way to make it a memorable occasion for
them both. My mother was presented with cards and a bouquet, and again the kitchen staff made them a beautiful cake as well as taking them out for the day to celebrate.
The staff and management here really do go above and beyond the call of duty. I can’t stress enough how good they have been, the care and consideration shown is excellent, and my family and I really want them to know how grateful we are.
Thank you to all the staff, you do an excellent job.

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Review from V C (Friend of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find Stoneleigh staff to be of a very high standard both in care and quality of service.

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Review from Catherine H (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been very ill. Throughout the period good updates provided throughout actions taken.

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Review from Kathleen E (Friend of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Stoneleigh Care Home to be very friendly and welcoming and their residents, on the whole, are treated very well by the carers, cleaning staff, the laundry ladies, the events lady and the management.
I especially would like to say how lovely and caring one particular carer is to everyone.
She always has a smile for everyone and nothing is too much trouble for her and the two young ladies that work in the kitchen.

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Review from J M (Sister of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy and satisfied with the care provided at Stoneleigh. What's more important, my sister is happy and well cared for. She is safe which means a lot to us. The activities and general daily care is great.

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Review from Peter F (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum didn't want to go to respite care at Stoneleigh but loved it so much she wants to become a permanent resident.
She loved the carers, the food, the structure of her day, everything!

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Review from Gill F (Daughter-in-law of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law really didn't want to go into respite care for a long weekend and tried a number of ploys to get out of it even going so far, the night before, telling us she was far too ill to go, we'd have to cancel it. As we had commitments we had to sort out this wasn't going to happen and we knew
it was nerves. We left her feeling very down about the whole thing. We went to pick her up 4 days later and she didn't want to come home, she loved it!

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Review from S B (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum transferred to Stoneleigh from a home here in Staffordshire. All her medical/well-being issues were addressed within the first two weeks with the most impressive efficiency and outcomes. The staff are all wonderfully warm and welcoming. Nothing is too much trouble.

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Review from M B (Wife of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Stoneleigh 5 times and we have never had a problem with anything. Staff are very helpful and caring.
I am hoping to get him in at Easter and May and August if possible.

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Review from M M (Friend of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and they always speak every time I come in. The management are very helpful.

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Review from Margaret W (Friend of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only visit once a fortnight when I can. Seems friendly and clean.

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Review from Joan A (Friend of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm welcome by staff wearing Christmas jumpers. Like the arrangement of a sitting area off the large entrance hall. Comfortable furniture and warmth. View of people walking past means less isolated gardens well looked after.

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Review from Jacqueline D (Sister of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never thought My sister would settle into the home the way she has. She seems quite content and loves the staff. All the staff are really pleasant and cannot do enough to help you. The food always sounds great when she is asked what she wants to eat. Excellent choice.

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Review from L T (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff work very hard and has time to discuss issues although under pressure.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Stoneleigh Care Home is calculated as follows: ( (286 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Susan

Susan Dodds

Job Title: Home Manager

Joined: 2018

What does ‘kindness’ mean to you?


"Kindness to me is promoting safety, happiness and dignity."


Susan is a Healthcare Professional with a number of years’ experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.


When asked what she enjoys most about her role, Susan remarked:


“I love working with and getting to know our Residents and hearing their stories.”


Outside of work, Susan enjoys walking holidays in the Lake District and Yorkshire with her partner and spending time with her daughters and grandchildren.


If you would like to find out more information about Stoneleigh, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.