Stoneleigh Care Home

Durham Road, Annfield Plain, Stanley DH9 7XH
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9.8 162 Reviews
  • Stoneleigh Care Home, Stanley
Located in lovely town of Stanley, east of Chester-le-Street, Stoneleigh care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and comfortable areas for unwinding and relaxing. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

In the range of dining areas at Stoneleigh, residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Stoneleigh, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Stoneleigh, and the team is dedicated to supporting residents in building strong relationships in the Stanley neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Stoneleigh to provide the kindest care possible to all residents.

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Care Provided by Stoneleigh Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Susan Dodds (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Stoneleigh Care Home Reviews (162)

Total of 162, showing 81-100
9.8

Stoneleigh Care Home has a Review Score of 9.8 (9.810) out of 10, based on 29 reviews in the last 2 years. Over all time Stoneleigh Care Home has 162 reviews.

Overall Experience

  • 109
  • 48
  • 5
  • 0
  • 0

Date Published

162
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133

Review from June S (Friend of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and the staff make you very welcome and are very pleasant.

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Review from Audrey A (Friend of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault Stoneleigh. The staff are very good and friendly. Always a warm welcome.

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Review from Sarah R (Relative of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and friendly staff.
Approachable for concerns or advice.

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Review from Chris H (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite and efficient, they care about my mam and dad.
Mam and Dad want for nothing. The care staff work well under often extremely testing conditions.

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Review from Lee M (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been in the home for about 6 months at a guess, not sure on the date. My Mam is really poorly. She is in the right plac.e I could not fault the home, carers, staff and everyone involved in working in Stoneleigh care home. Thank you very much for looking after my Mam. It means the world and
keep the good work up. You all do an amazing job.

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Review from Allistair H (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my parents got back together in the same care home I could not have wished for a better place for them than Stoneleigh.
The facilities and care are first class.
The food and staff are excellent.
They are in a safe and caring environment which makes the families concerns minimal and stress free.
Long
may this continue.

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Review from Christine R (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good residential home.

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Review from Derek E (Friend of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for all you do for our friend.

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Review from Peter C (Brother-in-law of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found standards had dropped in most areas but in the last six to eight weeks since a change in management, have found the home is getting back to the way it was a couple of years ago.
Residents are more pleasant and it feels more like their home again. Has improved vastly all round. The manager is
looking for ways and means to help improve every day running of the home.

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Review from Betty C (Sister-in-law of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since new management took over, what a difference. She is very hands on with residents and visitors. It is a relief to visit and see how much happier residence are. Cleaning staff very friendly and polite as all other staff.

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Review from S G (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long-term resident at Stoneleigh and I am very happy with the standard of care. All staff are very caring and treat clients as individuals. My mother is happy here and very well cared for. It is good I can visit at any time and also when I am away on holiday. I know she is in good hands
and Iw ould be informed were there to be any problems

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Review from M D (Friend of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent from the moment you step through the doors the staff could not be more helpful or friendly. Always made welcome and the residents are very well looked after. Stoneleigh is a credit to all who work there. A very safe and friendly place. I would not hesitate in leaving a loved
one here.

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Review from Mary-Anne A (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and make my dad feel safe and secure. The food seems varied and very nice.

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Review from Pamela A (Wife of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is very good. The staff are kind and caring. The food is of a very high standard.

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Review from Lisa J (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care Mam has received has been excellent and the support we have been given as a family is excellent at a very difficult time. The staff really do care about the residents and do their best.

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Review from Linda P (Daughter-in-law of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, I can only thank everyone involved with the care of my mother-in-law, you do a sterling job and again many thanks for all that you do.

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Review from P P (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with dignity and respect while she has been in care.
The staff are all professional, polite and respectful.

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Review from T C (Sister of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my sister is well looked after, just the home could do with a face lift.

Reply from Clare Sheehan, Careline Advisor at Stoneleigh Care Home

Thank you for taking the time to complete this review and for your valuable feedback. We are in the process of completing a refresh programme at Stoneleigh and hope you find the improvements made so far are making a difference. We will continue to decorate and update soft furnishings over the coming months.


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Review from A M (Niece of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home was clean and the staff were friendly.
My aunt seems to be well cared for.
Facilities are a bit dated, e.g. toilet could do with a revamp. I would give the home a good review from the few visits I have made.
I live in France so can only visit when I am visiting my parents.

Reply from Clare Sheehan, Careline Advisor at Stoneleigh Care Home

Thank you for your review. The home is currently undergoing a refreshment programme and the toilet facilities are planned to be refreshed in the near future.


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Review from V N (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Stoneleigh my mother has blossomed. She is enjoying the company and activities and loves the caring staff. She eats so much better than when she was at home and of course my sister and I no longer have worries about her falling or being ill. My only regret is that she didn't come here
earlier.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Stoneleigh Care Home is calculated as follows: ( (286 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Susan

Susan Dodds

Job Title: Home Manager

Joined: 2018

What does ‘kindness’ mean to you?


"Kindness to me is promoting safety, happiness and dignity."


Susan is a Healthcare Professional with a number of years’ experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.


When asked what she enjoys most about her role, Susan remarked:


“I love working with and getting to know our Residents and hearing their stories.”


Outside of work, Susan enjoys walking holidays in the Lake District and Yorkshire with her partner and spending time with her daughters and grandchildren.


If you would like to find out more information about Stoneleigh, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.