Stoneleigh Care Home

Durham Road, Annfield Plain, Stanley DH9 7XH
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9.8 162 Reviews
  • Stoneleigh Care Home, Stanley
Located in lovely town of Stanley, east of Chester-le-Street, Stoneleigh care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and comfortable areas for unwinding and relaxing. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

In the range of dining areas at Stoneleigh, residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Stoneleigh, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Stoneleigh, and the team is dedicated to supporting residents in building strong relationships in the Stanley neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Stoneleigh to provide the kindest care possible to all residents.

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Care Provided by Stoneleigh Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Susan Dodds (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Stoneleigh Care Home Reviews (162)

Total of 162, showing 121-140
9.8

Stoneleigh Care Home has a Review Score of 9.8 (9.810) out of 10, based on 29 reviews in the last 2 years. Over all time Stoneleigh Care Home has 162 reviews.

Overall Experience

  • 109
  • 48
  • 5
  • 0
  • 0

Date Published

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Review from C C (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, helpful and caring.

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Review from Susan P (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have peace of mind knowing mam is looked after by caring staff, well fed and warm. Any health issues are dealt with and a community matron sent for. Her room is clean and clothes always laundered.

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Review from B S (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the staff are excellent but there are never enough people on duty to carry out caring duties and residents have to wait longer than the allocated time.
The activities are not always carried out because of a shortage of staff.
Outings are very infrequent again, due to the lack of staff.

Reply from HC-One, Careline Team at Stoneleigh Care Home

Thank you for your review and the great comments regarding the staff.
Staffing levels are determined by the dependency levels of our residents which are analysed on a regular basis to ensure we can deliver kind care. I can confirm that the staffing levels at the home are in place as according to the levels recommended by the dependency analysis.
We have organised activities and trips following consultation with our residents and these are advertised on our resident/relative's notice boards and we are always happy to discuss the planned activities with our residents and relatives.


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Review from Bernadette S (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted in June 2016 the care has been excellent, she was very ill however her health has improved plus her depression has lifted.

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Review from G A (Friend of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I began visiting Stoneleigh in 1995 when a friend of mine was admitted and I managed her affairs. When she died a few years later, I continued to visit all the resident's and I got to know them all by name. This I have done for the past 22 years. I feel that Stoneleigh is my second home and would be
my first choice if I needed care. I find the staff very friendly and enjoy visiting the residents each morning from Monday to Friday.

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Review from Jean W (Sister of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the care home for two years I have found it to be a very warm and friendly the staff are very caring and always offering a cup of tea.

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Review from Diane F (Daughter of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Stoneleigh over other care homes closer to us because it gave a very welcoming first impression. We weren't wrong. The staff at every level are kind, caring and nothing is too much trouble. Obviously, Mam would have preferred to go home, but I feel she is safer and better cared for here
than she would be anywhere else and she loves the interaction with the staff who make as much time for her as their extremely busy schedule allows. In short, the staff make Stoneleigh an excellent care home.

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Review from Vera W (Wife of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say my husband is well looked after. All carers are very good in everything they do. My husband has high praise for them all. He says the meals are very good and he loves the new bed they got for him.

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Review from Elsie B (Resident) assisted by family/friend published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice and friendly, nothing was too much bother to them. Clean and well mannered staff at all times.
The food was available all day. Very fresh, plenty to drink too. Even fresh fruit

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Review from Sharon R (Daughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good security upon entry. Greeted nicely dressed well mannered happy staff. We were most welcomed. The place throughout was nice and clean, bright, smells nice and heated.
Bedrooms are nice too and very spacious.
Talked to some of the residents too. Activities daily.

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Review from P F (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are approachable and friendly, happy to oblige with any duty of care that my mother has requested, treating her with dignity and respect.
Food and drink seems nice and the home was kept to a high standard of cleanliness at all times.

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Review from Margaret B (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in for 17 days after an operation and it gave me a chance to feel better to go home and look after myself.

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Review from G A (Regular Volunteer) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a lady who has visited Stoneleigh Care Home every day for the last 22 years. I visit every resident and all the staff, who are always very pleased to see me and treat me as part of the family. If at any point I needed to go into a care home Stoneleigh would be my "home".

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Review from Christine L (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, comfortable home, happy environment. The "home from home" feel has really helped the transfer from living alone to coming into the care home environment.

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Review from A B (Friend of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stoneleigh is a friendly environment and makes everyone welcome.
I know that my friend loves it here.

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Review from Jackie N (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for six days respite at Stoneleigh Care Home and was very happy with the care she received.
The staff, food and accommodation were very good.

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Review from Joycelyne H (Aunt of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, pleasant and the staff are so nice to talk to and seem to treat the residents with great kindness and care. I have visited two or three other homes in the Stanley area (to see friends) and I know that if I or any of my loved ones were to need care in a care home, Stoneleigh Care Home
would be the one I hope I could choose.

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Review from Lesley G (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a lovely feel, I felt it as soon as I walked into initially for a visit. All the staff seem caring, hardworking and friendly from cleaners to carers and entertainment organisers. Residents seem settled and my mother is always clean and well cared for no matter what time I visit.

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Review from J B (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Stoneleigh has very hard working staff. They go a lot further to help my mother than can, in my view, be necessary.
Food is the best the kitchen staff can do with the budget that I am sure will be in place.
Activities which help to keep older people active are happening on very regular occasions.
This home is safe, secure, warm, friendly and gives peace of mind to other family members. Medical treatment is at hand at all hours. Stoneleigh and staff are very good.

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Review from Delia T (Friend of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a very nice atmosphere when you walk in. The management and staff are very nice. They treat the elderly with dignity and respect. If I had to go into a care home I would choose this one, you cannot fault any of the staff they are all very nice people. Caring and kind to the residents.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Stoneleigh Care Home is calculated as follows: ( (286 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Susan

Susan Dodds

Job Title: Home Manager

Joined: 2018

What does ‘kindness’ mean to you?


"Kindness to me is promoting safety, happiness and dignity."


Susan is a Healthcare Professional with a number of years’ experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.


When asked what she enjoys most about her role, Susan remarked:


“I love working with and getting to know our Residents and hearing their stories.”


Outside of work, Susan enjoys walking holidays in the Lake District and Yorkshire with her partner and spending time with her daughters and grandchildren.


If you would like to find out more information about Stoneleigh, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.