Stoneleigh Care Home

Durham Road, Annfield Plain, Stanley DH9 7XH
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9.8 162 Reviews
  • Stoneleigh Care Home, Stanley
Located in lovely town of Stanley, east of Chester-le-Street, Stoneleigh care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and comfortable areas for unwinding and relaxing. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

In the range of dining areas at Stoneleigh, residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Stoneleigh, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Stoneleigh, and the team is dedicated to supporting residents in building strong relationships in the Stanley neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Stoneleigh to provide the kindest care possible to all residents.

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Care Provided by Stoneleigh Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Susan Dodds (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Stoneleigh Care Home Reviews (162)

Total of 162, showing 141-160
9.8

Stoneleigh Care Home has a Review Score of 9.8 (9.810) out of 10, based on 29 reviews in the last 2 years. Over all time Stoneleigh Care Home has 162 reviews.

Overall Experience

  • 109
  • 48
  • 5
  • 0
  • 0

Date Published

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Review from Joan S (Wife of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into Stoneleigh Care Home for 2 weeks respite with a view to permanent care. He has been very well looked after by all the staff who are all very caring and cheerful people and nothing is too much trouble. He is treated with dignity and respect.

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Review from Janet P (Daughter-in-law of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been in Stoneleigh Care Home for over a year and has been joined recently by her husband. The staff have gone out of their way to accommodate them as a couple. They have created a shared bedroom for them so they can be together. I have been particularly impressed with how well looked
after they are, always clean clothes and presentable. Overall, the home has a very comfortable, homely feel and with staff who genuinely care about the well-being of the residents.

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Review from Ariene C (Niece of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really likes the home. He gets on well with the staff and loves the meals they cook for him.

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Review from A T (Niece of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff, nice cheerful place. When an alarm went off from a room all staff attended promptly, showing their priority was to respond to the residents.

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Review from Angela J (Sister-in-law of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home warm and friendly. My sister-in-law settled here straight away. Staff and management are approachable and listen to any concerns that we have. When you walk through the doors it feels like a home from home. Carers that work upstairs are friendly, interact great with all the residents
and have a good rapport with each other, which shows when dealing with difficult situations. I have nothing but praise for the carers who are cut out for this type of job.

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Review from M J (Son of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The induction and reception process of admitting my mother to Stoneleigh Care Home was carried out in both a professional and friendly way. Things were explained to me carefully, showing a resident centred approach. Although not easy to put the care of a loved one into some else's hands, I felt confident
that the care and activities offered in the home would keep my mam safe and stimulated.

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Review from Peter K (Grandson of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the home is a nice place to visit my nanna the staff seem very friendly and caring to the residents.

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Review from Sylvia P (Aunt of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My niece has settled well. She is very happy. The staff care for her very well. The entire home is always clean and very tidy. Staff always welcome visitors. I am very happy with everything.

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Review from J T (Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really obliging and caring and they are really friendly and seem all look forward to welcome you any day.

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Review from Catehrine H (Daughter of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Stoneleigh Nursing Home in April 2016. As a family we were very anxious as up to the age of 84 he has lived alone (since being widowed) and is very independent.
However I am amazed at how settled he is within a short space of time - this is down the the excellent, caring staff
and good overall management of the home. I would - and have - recommended this home to others.

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Review from P P (Son of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff who show a genuine interest in looking after all residents. Meals are high quality and varied. Management are professional and always try to ensure residents are safe and happy.

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Review from Joseph J (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank everyone at Stoneleigh. It's been a pleasure being here and to be treated like a person, not just a number.

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Review from John B (Son of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly helpful staff. Staff and management have helped my mother lots and still left her with a high level of independence. The help to myself by taking away the constant stress I was under due to work and looking after my mother is always a great help.
At all times staff try to involve residents
with a wide variety of activities and events. The staff deserve a great amount of credit for all their dedication and care to residents.

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Review from M H (Friend of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was moved into Stoneleigh from another home as she was not given the care she needed, since she moved into Stoneleigh she is cleaner, brighter and much happier. I am really pleased with the staff in Stoneleigh as they try really hard to keep all the residents happy. Very, very lovely care
home.

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Review from M S (Daughter of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my mum going in the care home in December she has settled in very well with the help and care of all staff. She has put some weight back on due to the good food as we were having problems with her eating, she also involves herself with activities so stimulates her memory. Overall, the home is good
but could do with a little update, bedrooms are quite small.

Reply from HC-One, Careline Team at Stoneleigh Care Home

Thank you for your comments on our home. We are pleased that your mother has settled in well. We note your comments about the size of the room. The rooms we have available are all of a similar size. When we show a prospective client/family around the home they are able to choose from whichever rooms are vacant at that time. As rooms become vacant current clients may choose to move to another one. We encourage families to bring in personal items to personalise the bedrooms to make them homely.


As rooms become vacant we freshly decorate them in line with our company standards.


We are in the process of refreshing the appearance of the rest of the building.


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Review from Sheila W (Daughter-in-law of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Stoneleigh is a warm and welcoming building. Staff and management are friendly and always make you feel welcome. Staff in the home treat residents with dignity and respect and go the extra mile to ensure that all residents are made to feel safe and secure. The managers door is always open and you are
able to go to speak to her if you have any concerns or problems regarding your family member who lives there. I would recommend this home to others looking for a place for their loved ones.

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Review from S G (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was no longer able to live independently at home last year, and was admitted to Stoneleigh Care Home. I live many miles away so was anxious as was he. After a settling in period and readjusting to new surroundings and routine ( my father is 87), he has been given a new lease of life, thanks
to the carers and support team at Stoneleigh. The love and care he is given is first class. He is treated as part of a family whose needs are put first. I visit regularly and I am given the reassurance I need, which is clear when I see dad happy and content.

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Review from J C (Sister-in-law of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very clean, the staff have very cheerful natures, welcomed us as if we were friends., Liked the way they were with my sister-in-law. Good security on door.

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Review from Barbara D (Daughter of Resident) published on 30 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum went into the home in October she has been treated with great care and respect. As her daughter, I have also been shown respect and been offered support. The choice of menu has been excellent and satisfying. The staff are all very friendly and helpful. As end of life approaches the management
and staff have been excellent. Present circumstances and the way forward have been discussed in a most helpful and caring manner. I would not have wished for anything more.

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Review from M A (Friend of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, care for our dear friend is very good. It's a place that is warm, homely and welcoming. No gimmicks, just excellent care, as a manager of a home myself, really impressed.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Stoneleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Stoneleigh Care Home is calculated as follows: ( (286 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stoneleigh Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Susan

Susan Dodds

Job Title: Home Manager

Joined: 2018

What does ‘kindness’ mean to you?


"Kindness to me is promoting safety, happiness and dignity."


Susan is a Healthcare Professional with a number of years’ experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stoneleigh.


When asked what she enjoys most about her role, Susan remarked:


“I love working with and getting to know our Residents and hearing their stories.”


Outside of work, Susan enjoys walking holidays in the Lake District and Yorkshire with her partner and spending time with her daughters and grandchildren.


If you would like to find out more information about Stoneleigh, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.