Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 147 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Tenlands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hall (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tenlands Care Home Reviews (147)

Total of 147, showing 1-20
9.9

Tenlands Care Home has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years. Over all time Tenlands Care Home has 147 reviews.

Overall Experience

  • 115
  • 32
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Date Published

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116

Review from Pauline L (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into Tenlands in June, her mobility and dementia made it too difficult to stay in the family home. The staff are all very helpful and caring. Tenlands is very homely and Mam is well cared for and we, as her family, can relax a little, knowing she is in a safe environment and well looked
after.

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Review from Julie W (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent one week in Tenlands care when her medication was to be changed. The care she received was excellent the staff were very helpful and caring towards my mum and myself. Would definitely recommend and Mum would be happy to go back if needed.

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Review from K H (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Tenlands in February straight from the frailty ward at Bishop Hospital and I can't praise all the staff and management enough. They have taken excellent care of my dad and he is so settled it has taken the pressure off us as a family. Would highly recommend this home.

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Review from Kathryn D (Granddaughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been living at Tenlands since the start of 2024 and the difference we have seen in him since leaving the hospital has been amazing. The team visited him whilst he was still in hospital and he wasn't doing well at the time. After about 2 weeks in Tenlands, he was like a different person.
His dementia is progressing, which is incredibly sad to watch, but we have a constant peace of mind that he is getting the best possible care. We cannot say a bad word about Tenlands or any of the staff. They go above and beyond to look after every single resident and they truly care. Tenlands is clean and always smells lovely which is a huge bonus! Keep up the amazing work guys - you're all angels.

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Review from Maureen K (Sister of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is an excellent standard. The staff and management are all really friendly and caring. Whenever I visit my brother, he's always looking smart and clean. The meals always look really nice, and he has put a lot of weight on since moving into the home. He has really got his appetite back since
moving in. Thank you to all the wonderful staff at Tenlands.

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Review from A D (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my Mam has been a resident of Tenlands Care Home the support and care she has received has been over and above. All staff are so friendly and caring not only to my Mam but to my Dad too. My Dad is a regular visitor, and the care home team always look after him and ask if he wants his lunch
with Mam. This is so lovely and enables them to spend quality time together as husband and wife. If I have raised concerns about my Mam the team have dealt with it quickly and effectively. I always feel nothing is too much trouble. The team are like an extension of family and also ask about my daughter and I too when we visit the care home too. Since Mam has been a resident I genuinely feel she is in safe hands, and very well looked after. I feel this gives me peace of mind and my Dad too. As we are rest assured that her individual needs are being met and her life is enriched being part of the Tenlands Care Home Community. I cant thank the team enough for everything they do.

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Review from Clare M (Relative of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Tenlands twice now for respite and on both occasions the care has been exceptional. Thank you to all the team for the care and support he has had during his stay. Everyone working there genuinely cares and you can see it is not just a job to them. I would highly recommend Tenlands
Care Home to anyone looking for care for a loved one.

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Review from Louise H (Granddaughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive experience since Day 1, a kind and empathetic team who have done the best for our Grandma despite some significant challenges. They've always put her welfare first and we can't thank them all enough.

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Review from David P (Son of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Tenlands since September. The staff can't do enough for her and it has totally changed her life. We wish she had come in sooner. Mam loves going out on trips and joining in with the different activities going on in the home. The food is lovely and the only complaint we've heard
from her is that she gets too much. The staff are really caring and the manager is always available to talk to if needed and helpful. The home is always lovely and tidy and not what we expected a care home to be. Mam always loves seeing the hairdresser every week now and feels more like herself again.

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Review from D I (Son of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my mother receives in Tenlands. The care home is local for the family to come and visit which is great. Everything seems to run like clockwork when we visit. Everything my mother needs is available within the home and she has now started to join in with activities which is nice
to see. Initially when my mother first came into the care home she was quite unsettled and asked to go home most days but now she seems happy and content and spends a lot more time socialising with other people in the home.

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Review from Ian S (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in the home for a couple of months now. The team have dealt with the move from his previous home with thoughtfulness and compassion during this re-adjustment. Moving on from that, the team are clearly much more thoughtful and caring than the previous experience. He has settled down much
quicker and better than expected. This gives my dad and the family the much needed peace of mind in these tough circumstances for all. One of the details which confirms this is the liquidising of Dads hard-to-swallow meals. He has lost his teeth, so this means he can enjoy the taste of meat, without the chew (pardon the pun). In my view it's details and the extra work that goes with that, which makes the difference here. Thanks to the team. Keep up the great work.

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Review from Jessica T (Granddaughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was in Tenlands for over a year. the care that she received there was fantastic. Staff there went above and beyond. They took the time to get to know her and she was so happy and comfortable there because of that. They regularly organised fun activities (like trips out and themed days) and went
the extra mile with tenants (eg nail painting, special visits etc) Staff were always so warm and kind and caring. They genuinely care for the tenants. It gave myself and my family peace of mind to know that she was safe and really happy there. I cannot thank them enough.

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Review from Pauline F (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit at various times and days I am always greeted by friendly welcoming staff. The care home is exceptionally clean, and pleasant. My mam is always content, happy and well looked after.

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Review from J B (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tenlands is a lovely care home with a friendly, homely& feel. It's very clean, tidy, comfortable and well-maintained. The Tenlands Team are friendly, caring and supportive and they always make Mum smile! Family and visitors are welcomed and treated with kindness by staff and nothing is too much trouble.
There is a varied entertainment programme with something for everyone. Mum especially enjoys going to the hairdresser who visits the home once per week. The manager has an open-door policy and is happy to have a chat or answer any questions. We are very happy with the excellent care Mum is receiving at Tenlands.

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Review from Hilary W (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems happy and content here which is a must for her family. Staff are always very helpful and pleasant nothing seems to be a bother. We are all hoping this will be her permanent home after a review with her social worker.

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Review from Paul T (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Tenlands in March 2023. We had cared for her in her home before this. We were very reluctant for her to go into care. When she went into the home after an infection then covid in hospital she could not walk and was doubly incontinent. During the next few months due to the care
and support the staff gave her she improved and eventually got back on her feet. After this, my Mam really enjoyed her time in Tenlands. She had quite advanced Alzheimers and all the staff engaged with her in a professional, caring and I would say loving way. This is a major strength of Tenlands the experienced caring staff and the way that the home is managed which allows the staff to engage with the residents on an individual level. The activities at the home are fantastic and also geared to each individuals need ie pampering and one to one sessions with residents as well as an active social calendar. I would highly recommend Tenlands to anyone considering a care home for someone.

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Review from Margaret L (Wife of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for 3 weeks respite at Tenlands Care Home while I was recovering from an operation and we couldn't have wished for a better care home. Thank you to all the amazing staff and management for your support. We will definitely be back in the future if we need care again for my husband.

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Review from Bev F (Daughter-in-law of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to visit a loved one.

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Review from Andrew B (Son-in-law of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been staying in Tenlands for respite, so it's his first stay. I have to say, we are over the moon with the experience he has had. He has said the staff have all been fantastic. He has also been so happy with the food that he has had, I'm sure he will have put a stone on when he
returns home. Thanks so much for helping put all our minds at rest through what could have been a worrying time. Brilliant service all-round.

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Review from Tracey S (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with everything about the home. It is extremely clean, all staff are very friendly and helpful, nothing is a problem. Good choice of meals. Lots of activities for everyone. Couldn't ask for anything better and so good to know everyone is cared for.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Tenlands Care Home is calculated as follows: ( (330 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (1)

Nick

Nick Hatton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating people with respect and dignity and making a difference in their daily lives.”


As a Health Care Professional, Nick has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having been in the care sector for many years, Nick closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Nick remarked:


“I have worked as a manager in care for over 10 years and in that time feel I have had a positive contribution to the teams I have managed, forming good working relationships with all my colleagues.”


Nick has also achieved much outside of work, with his proudest achievements being the proud father to three kind and thoughtful children.


Outside of work, Nick enjoys spending time with his family, watching Newcastle United and enjoying days at the beach with his two dogs.


If you would like to find out more about Tenlands, Nick would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Tenlands Care Home

What types of Care is Tenlands Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tenlands Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Tenlands Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Tenlands Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tenlands Care Home to the centre of Ferryhill?

0.3 mile(s) as the crow flies, distance by road may be significantly further.