Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 147 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Tenlands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hall (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tenlands Care Home Reviews (147)

Total of 147, showing 21-40
9.9

Tenlands Care Home has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years. Over all time Tenlands Care Home has 147 reviews.

Overall Experience

  • 115
  • 32
  • 0
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Date Published

147
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31
116

Review from Anne R (Wife of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my husband has been a resident we have been delighted with the care and attention he receives. The staff go the extra mile to regularly entertain the residents which proves beneficial and stimulating.

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Review from A K (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the most difficult decisions I've ever had to make is to choose a care home for my dad after it was no longer safe for him to remain in the family home. From point of enquiry we were given information promptly and the manager allowed us a look around, answering our many questions. He then came
to hospital to meet Dad and he's been available to support ever since. All Tenlands staff I've met have been amazing. They really do care, which is a huge comfort. They keep me and Mum updated with stuff and he's well looked after. Food appears good, with plenty of choice, rooms are clean and good activities available. Thank you to all the team, you're amazing.

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Review from J W (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident since Xmas and the management and staff couldn't have made him feel more welcome. Friendly staff, lovely room and amazing food! Also the entertainment program and decorations for every occasion are absolutely lovely, especially the balloon arches. The staff make the home look
very welcoming and homely.

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Review from Deborah B (Daughter of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home.
Nice and clean.
Management and staff are fantastic, very caring and helpful.
Food is lovely and great selection.
Entertainment is great.
Will be back again for respite for my dad.

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Review from J V (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Tenlands Care Home nine years and my mother also moved there last year. The staff always work positively with my parents, despite both being significantly impaired, and support both them and me. They are kind, friendly and provide a caring environment. The food is great. I am very
grateful for the warm, supportive environment they provide.

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Review from A M (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent with my mam she has put on weight and we can see improvement all the time. The staff have been really good with us making us feel much better about our decision to leave mam in their care.

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Review from M C (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been transferred from hospital to Tenlands, initially for respite and then as a permanent resident. Mum was looked after with utmost care and consideration. We felt that staff quickly knew her, they were aware of her likes and dislikes and spent time with her. As a family, we felt confident that
she was being given the best care and despite her deteriorating health, staff showed compassion and care that at times took our breath away. She was treated with dignity during personal care. She had the opportunity to select from a varied menu at mealtimes. Unfortunately due to health, she was unable to fully integrate into social aspects of the home. Staff at all levels took care of us as a family as well as Mum for that we will be forever grateful.

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Review from N N (Respite Resident) assisted by family/friend published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience is well organised. The staff are very pleasant and always helpful! Thoroughly enjoying my stay at Tenlands Care Home. Well done everyone!

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Review from Elaine A (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm extremely happy with Dad's care. The staff are lovely; however, I feel they work under a lot of pressure and workloads.

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Review from Ian W (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad appears to be getting looked after well, that suits me fine. He's clean, fed, washed and shaved. Seems all good to me. Thank you.

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Review from John H (Husband of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To use Tenlands Care Home for my late wife to reside was one of the best decisions I have ever made. Nothing was too much for any of the staff and always made decisions with my wife in mind. Her treatment and care were second to none and I thank each and every one of them.

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Review from Courtney M (Great-granddaughter of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely helpful and friendly. Our relative in the care home seems to have good relationships with the staff who are always smiling. Our relative always tells us how she is well-fed and always enjoys the food and wide variety of options. It has been a very positive experience for
our relative but also as a family visiting.

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Review from M F (Brother-in-law of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law loves it at Tenlands Care Home. Very happy living here and the staff are great. The food is also great.

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Review from Jeanne S (Wife of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and helpful staff. Excellent at identifying needs, especially of EMI residents.

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Review from Pamela W (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the provision and service at Tenlands Care Home to be genuinely warm and caring, especially considering that the admission for my father was arranged so quickly and efficiently. Staff that I have spoken with have all been helpful and compassionate and my father has settled really well.
It is such a relief to know that he is safe and well looked after. Thank you.

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Review from John S (Resident) assisted by family/friend published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Will always help you with whatever you ask them. Caring and attentive. Nothing is too much trouble. It is a pleasant environment and very comfortable lounges. Feel relaxed about talking to management when necessary.

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Review from Inez P (Daughter-in-law of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother-in-law receives. She is always happy and the staff are very pleasant and polite.

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Review from Ian K (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time visiting and very impressed. Mam appears to be well and fine. Nice room and really friendly staff. The staff seem to be knowledgeable.

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Review from Linda K (Daughter-in-law of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time I have been in for a visit. Mother is so well cared for and dressed in matching clothes (colour coordinated). Delicious food and she is given a choice. The staff listen and act on request. The care and safety are excellent. She is seated on an alarm cushion as she has had previous falls.
The best home I have ever been in!

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Review from Stephen L (Son of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother went for an eight-day respite stay and was treated amazingly well. All the staff we met were courteous, helpful and went above and beyond to ensure we remained in contact during a family holiday. Overall, from making contact to arrange care to collecting Mother, we have received a professional,
helpful service. We would highly recommend Tenlands.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Tenlands Care Home is calculated as follows: ( (330 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (1)

Nick

Nick Hatton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating people with respect and dignity and making a difference in their daily lives.”


As a Health Care Professional, Nick has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having been in the care sector for many years, Nick closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Nick remarked:


“I have worked as a manager in care for over 10 years and in that time feel I have had a positive contribution to the teams I have managed, forming good working relationships with all my colleagues.”


Nick has also achieved much outside of work, with his proudest achievements being the proud father to three kind and thoughtful children.


Outside of work, Nick enjoys spending time with his family, watching Newcastle United and enjoying days at the beach with his two dogs.


If you would like to find out more about Tenlands, Nick would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.