Tenlands Care Home has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years. Over all time Tenlands Care Home has 147 reviews.
Review from S P (Son of Resident) published on 31 October 2022
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Overall Experience
5.0 out of 5
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Review from Terry S (Son of Resident) published on 23 August 2022
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Overall Experience
4.0 out of 5
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Review from Sonya Y (Daughter-in-law of Resident) published on 20 July 2022
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5.0 out of 5
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Review from Jeffery H (Son of Resident) published on 2 June 2022
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Overall Experience
4.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tenlands Care Home
Thank you for your kind words. We are delighted to tell you that Tenlands is scheduled a refurbishment and as part of the refurbishment residents will have the opportunity to choose their rooms.
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Review from Dee K (Niece of Resident) published on 2 June 2022
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Overall Experience
4.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tenlands Care Home
Thank you for your kind words, we are delighted that your relative is happy in our home. We are delighted to inform you that we have recently employed a wellbeing coordinator and she will commence soon and we are planning a full wellbeing program which will include regular outings and a weekly exercise class as well as other activities for residents to chose if they wish to join.
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Review from N C (Husband of Resident) published on 19 May 2022
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5.0 out of 5
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Review from Natasha C (Granddaughter of Resident) published on 24 March 2022
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5.0 out of 5
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Review from Fern N (Daughter of Resident) published on 16 March 2022
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4.0 out of 5
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Review from Rebecca T (Granddaughter of Resident) published on 2 March 2022
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5.0 out of 5
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Review from J T (Grandson of Resident) published on 2 March 2022
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5.0 out of 5
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Review from Bob T (Son of Resident) published on 2 March 2022
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5.0 out of 5
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Review from Vera H (Sister of Resident) published on 10 December 2021
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Overall Experience
5.0 out of 5
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Review from Margaret E (Daughter of Resident) published on 10 December 2021
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5.0 out of 5
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Review from Martin H (Son-in-law of Resident) published on 8 December 2021
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Overall Experience
5.0 out of 5
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Review from David M (Brother of Resident) published on 26 November 2021
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4.0 out of 5
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Review from Janice B (Daughter of Resident) published on 26 November 2021
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4.0 out of 5
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Review from Anne S (Friend of Resident) published on 25 November 2021
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4.0 out of 5
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Review from Janette L (Wife of Resident) published on 25 November 2021
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Overall Experience
4.0 out of 5
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Review from J W (Resident) published on 18 November 2021
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5.0 out of 5
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Review from Alison F (Daughter of Resident) published on 11 November 2021
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5.0 out of 5
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The Review Score of 9.9 (9.891) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.891 for Tenlands Care Home is calculated as follows: ( (330 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“Treating people with respect and dignity and making a difference in their daily lives.”
As a Health Care Professional, Nick has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having been in the care sector for many years, Nick closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about his role, Nick remarked:
“I have worked as a manager in care for over 10 years and in that time feel I have had a positive contribution to the teams I have managed, forming good working relationships with all my colleagues.”
Nick has also achieved much outside of work, with his proudest achievements being the proud father to three kind and thoughtful children.
Outside of work, Nick enjoys spending time with his family, watching Newcastle United and enjoying days at the beach with his two dogs.
If you would like to find out more about Tenlands, Nick would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
