Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 147 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Tenlands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hall (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tenlands Care Home Reviews (147)

Total of 147, showing 81-100
9.9

Tenlands Care Home has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years. Over all time Tenlands Care Home has 147 reviews.

Overall Experience

  • 115
  • 32
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Date Published

147
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31
116

Review from H B (Civil Partner of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my last review, my partner has been in Tenlands over a year. The staff and management are as caring as ever. I would still give Tenlands five stars for their care quality.

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Review from Betty M (Friend of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely place to come and visit.
Staff are very friendly.

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Review from Debbie C (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice care home. All the staff are very nice and helpful and take good care of all the residents.

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Review from Anthony A (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home. Caring staff.

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Review from Anita S (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor for two and a half years. I have met carers who work so hard without complaining. I have met people who have given their time when they had none to spare!
I have met people who have become friends. I go home knowing my mother has the best care. For example, I was out for dinner
and I heard someone talking about Tenlands they said they are looked after better than us at home!

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Review from Isabel T (Stepdaughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and content that my step mum is so well looked after. She is very happy and content. And it has made my life easier knowing she is so well cared for.

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Review from Lynne S (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into the home, the staff made us feel so welcome. The care and compassion they showed not only to my Mum but to us as a family, was second to none. Although my Mum was only in the home for 3 weeks before she passed away, every member of staff was brilliant. The outstanding
aware they have received is so very well deserved.

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Review from Debbie W (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mother was living in Tenlands, the staff were fantastic. They showed love, care and support and also to the family as well. Nothing was any trouble and everything was a pleasure to do and they were very polite. You were always made to feel welcome. It's a very warm and friendly home with a
lovely atmosphere and would recommend to anyone.

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Review from Aubrey J (Respite Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to have stayed at Tenlands. Everyone was great to me and to other folks who were there.


The staff, from manager to laundry were excellent.


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Review from Sydney H (Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention I received was always of a very high standard. The staff were very professional and attended to all of your needs in a very friendly manner. I have found that my stay also prepared me for my time after leaving.

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Review from Diane W (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came to Tenlands for end of life care.
All of the family were upset about putting Mam in a home, but we could not have put Mam in a nicer home.
Every member of staff does a fantastic job and all visitors are made to feel so welcome and made to feel at ease at this difficult time.

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Review from Julie W (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tenlands Ferryhill is an outstanding care home. The staff are like family and treat loves ones accordingly giving peace of mind to families, especially for me as I live a distance away. I know that my father is treated with compassion, love and special care and dignity at all times. My father is happy
and contented which is down to the fantastic care of the staff at all levels from management, care staff, housekeepers and cooks. Thank you to each and every one of you.

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Review from Gloria M (Friend of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only come to visit a friend over the last four to five months and what I have seen amazes me. Every one of the staff is fantastic. The atmosphere when you come through the door is wonderful. Well done to all the team.

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Review from Drew B B (Brother of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home with very helpful staff. Good staff/resident integration. Always a welcoming smile and cheery manner when visiting.

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Review from J L (Friend of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited Tenlands for 8 months it is difficult to give an accurate assessment of the overall care given to residents. Staff have always been welcoming and helpful. The lounge area can be very noisy at times making conversation difficult.
Overall residents seem happy with the care given.

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Review from J C (Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been resident for four years come this November and am extremely happy and content. All the staff are very nice, always cheerful and helpful.

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Review from Rosina S (Sister of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere - very well managed. Home from home. An excellent example of how a home should be run. Very dedicated staff!

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Review from Betty M (Friend of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to come and visit.

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Review from Andrew B (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and compassion shown during my Dad's recent illness.
Appreciate the levels of communication allowing us to act quickly and in the correct manner.
Thankfully the swift actions of the staff involved led to only a short hospital stay and a speedy recovery.

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Review from C P (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, kind and compassionate staff. Nothing ever too much trouble.
Always go the extra mile to make my father happy and comfortable.
We couldn't thank you enough for all you have done.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Tenlands Care Home is calculated as follows: ( (330 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (1)

Nick

Nick Hatton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating people with respect and dignity and making a difference in their daily lives.”


As a Health Care Professional, Nick has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having been in the care sector for many years, Nick closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Nick remarked:


“I have worked as a manager in care for over 10 years and in that time feel I have had a positive contribution to the teams I have managed, forming good working relationships with all my colleagues.”


Nick has also achieved much outside of work, with his proudest achievements being the proud father to three kind and thoughtful children.


Outside of work, Nick enjoys spending time with his family, watching Newcastle United and enjoying days at the beach with his two dogs.


If you would like to find out more about Tenlands, Nick would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.