Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 147 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Tenlands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hall (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tenlands Care Home Reviews (147)

Total of 147, showing 101-120
9.9

Tenlands Care Home has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years. Over all time Tenlands Care Home has 147 reviews.

Overall Experience

  • 115
  • 32
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Date Published

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116

Review from Denise T (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and feel I can ask any questions.

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Review from Mary S (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Tenlands a very warm and welcoming place. The staff are very kind and make you feel welcome.

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Review from Marie P (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam saw out her final months in Tenlands Care Home and all the staff were very helpful, kind and courteous always. Nothing was ever a trouble to any of them day or night. In mams final few days there was always two of us stayed overnight myself being one of them and through the day there were people
in and out all the time and a trolley with tea's coffee, biscuits and sandwiches were outside the room 24/7. I could not praise everyone enough for all they did for mam and us.

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Review from Isobel T (Stepmother of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmum has been in Tenlands since January 2015, I have only praise for her welfare ans she is very happy and very well looked after.
The staff are very caring and the manager is a wonderful caring peson and has a lovely team.

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Review from M B (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband's admission we've had a lovely experience all round. A friend who visited commented on the friendly atmosphere. My husband recently took ill and the staff were most prompt in contacting us to make us aware; they were very diligent whilst we waited for an ambulance. Even after his admission
to hospital they were helpful and concerned.


I was in Tenlands when he was brought home from hospital and I can only give praise for the way they welcomed and helped him.


I am always treated with dignity.


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Review from J P (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative came here from hospital as an interim discharge package. She has been admitted twice due to a relapse in her physical condition which required re-hospitalisation. Staff quickly detected changes in her condition at this time and actioned attention quickly. Her health has improved significantly
with the care and attention she has received here. She has responded well to the kindness and encouragement she has received in the steps she is making towards recovery.

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Review from Norah F (Friend of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visitors to Tenlands immediately see the respect and care from all the staff and help to their residents and vice versa.
The care and comfort of the residents is their first priority.
The home itself is impeccably clean and fresh and comfortable.
Under the leadership of a very kind, caring head the
home system runs so smoothly.
The staff - not a very easy job, carried out without complaint.
Tenlands to me is of a very high standard.

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Review from Karen T (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited over the Xmas period regularly as Mam was ill. What a fabulous programme of activities open to all. Even those residents who don't come down often were assisted to take part.


Lovely atmosphere - lovely staff!


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Review from Keith P (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good food and service. Have made some good friends with staff and patients.

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Review from K L (Grandson of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Tenlands my granny has picked up significantly and her quality of life has improved tenfold. She thoroughly enjoys the daily activities and warmth and kindness of the staff throughout the home. Myself and my family are at ease knowing that my granny is in such capable and loving hands.

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Review from P G (Son of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam was in respite for two weeks. The care and medical attention were excellent.

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Review from A L (Daughter of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently admitted to Tenlands for respite care. Upon arrival, she was greeted with a royal welcome from the staff. We were shown around the home and found it to be exceptionally clean, comfortable and beautifully presented. The facilities are excellent and the rooms are bright, clean and
fresh. The staff are friendly and welcoming which made my mother and our family feel at ease. Since her admission, my mother has received exemplary care. We would like to express our gratitude to all staff at Tenlands for treating our mother with dignity, kindness and respect.

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Review from Debra K (Niece of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a recent period of illness, staff at Tenlands have provided exemplary care. Their attention and dedication are marvellous and my aunt has been treated with kindness, dignity and professional courtesy throughout. We are very grateful for all that the staff at Tenlands do.

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Review from Marcia P (Sister-in-law of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always make me feel welcome when I visit and I am delighted with the quality of care given. There is also a good variety of entertainment for the residents. I really enjoyed the Elvis show.

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Review from M B (Granddaughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, tidy, friendly, caring and always kept up to date with things.
Gran is well looked after and happy.
All areas are covered, we are very happy with this service.

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Review from Robert H (Son of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father is well looked after. I am made aware of any problems as they arise. Staff excellent in handling him even though he can be an awkward tenant at times. He enjoys the entertainment especially.

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Review from R N (Husband of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first contact, having arrived without notice in order to gather a true impression of the home and staff. I was greeted in a most welcoming and friendly manner. Having been shown the facilities and accommodation I was given the opportunity to speak to several of the residents, all of whom
spoke in glowing terms of the care that had received.
On my wife's transfer, I was pleased to see how all the care staff made her feel at ease and welcome from the outset.
Indeed, up to the present time, I cannot fault anything or anyone I have encountered in the home and have every confidence that this will continue to be the case.

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Review from K M (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my mother's death in April 2017, she had been in Tenlands Care Home for nearly two years. Her stay was as happy as it could be for someone 90years old. She enjoyed the companionship of many of the other residents and made a number of friends.
The staff were looking after her personal needs and
treated her with kindness.
The day she died they showed us empathy and concern, which was a great comfort to us. Thank you for all they did.

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Review from L W (Daughter-in-law of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, approachable and caring. The food is always excellent.

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Review from David W (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my father is exceptional. The team at Tenlands Care Home always provide the most caring and individual service. I couldn't ask for better for my father. The team arranged a 90th birthday party for my father, nothing was too much trouble and it made the day special for all of us.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Tenlands Care Home is calculated as follows: ( (330 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (1)

Nick

Nick Hatton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating people with respect and dignity and making a difference in their daily lives.”


As a Health Care Professional, Nick has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having been in the care sector for many years, Nick closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Nick remarked:


“I have worked as a manager in care for over 10 years and in that time feel I have had a positive contribution to the teams I have managed, forming good working relationships with all my colleagues.”


Nick has also achieved much outside of work, with his proudest achievements being the proud father to three kind and thoughtful children.


Outside of work, Nick enjoys spending time with his family, watching Newcastle United and enjoying days at the beach with his two dogs.


If you would like to find out more about Tenlands, Nick would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.