Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 147 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Tenlands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hall (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tenlands Care Home Reviews (147)

Total of 147, showing 121-140
9.9

Tenlands Care Home has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years. Over all time Tenlands Care Home has 147 reviews.

Overall Experience

  • 115
  • 32
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Date Published

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Review from Audrey H (Wife of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, a double amputee with cognitive issues has been a resident of Tenlands Care Home since July 2013. In all of this time, he has been treated with the utmost care, love and respect. Although he would love to return to living at home, he knows that this is impossible and he tells me every day
how happy he is to be well cared for. Since December 2016, his condition has deteriorated with the tissue in his remaining stump breaking down. This has caused him to be in terrible pain. The staff have done everything possible to relieve him of the pain making him as comfortable and giving total support to myself and the family.

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Review from John P (Resident) assisted by family/friend published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been on experience been here as I normally live on my own. Staff very friendly, helpful. I was worried to come here at it's miles away from where I live but comforted and reassured and If I had to come back I would. Meals are very nice can't fault anyone. Activities I choose not to join in but
did enjoy church services. I would definitely recommend Tenlands to anyone. Will miss everyone but pleased to be going home.

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Review from Clare H (Sister of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother decided to join Tenlands Care Home in late January 2017 and fortunately for him, there was a room available. From the moment he arrived, he was made to feel extremely welcome with so many members of the Tenland's team visiting him to welcome him and constantly ensuring that his needs were
met ie we were able to transport his beloved recliner chair which arrived at the same time as he did. The attention from the entire team has been excellent and that continues to provide me with a great deal of comfort and contentment. The fact that many of his pictures, photographs and then his bureau to house his beloved books are now in his new home have made an enormous difference to the settling in process. His food is superb and always make me feel hungry immediately during my visits. His every need has been catered for and throughout his stay and I have been informed of his progress. He is receiving the best care and attention in his new, happy, comfortable home and he is content.

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Review from David V (Brother of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't praise the management and staff more highly. My brother was treated with great care and dignity in his last days. My brothers last weeks were much better for being looked after by the staff.

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Review from Paul W (Son of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that my mother received from all staff during her two weeks at Tenlands was excellent. As was the kindness shown to myself in helping to prepare for her eventual death.
It was evident that this is standard at Tenlands and other residents and visitors received the same level of
care and kindness at all times.
My mother was not in a position to take part in any of the activities on offer so my comment of "good" below is not based on direct experience.
Regarding "value for money", I have said "Don't Know" as my mother was funded by the NHS. However, although I find it difficult to consider the service in such terms, I am sure that Tenlands are providing an excellent service on insufficient levels of funding.

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Review from Dorothy W (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home mam settled in immediately. She was very underweight when she first went in and had no appetite now she eats anything that is put in front of her. As soon as she has any health issues the nurse sorts her, I love the idea of the hairdressers she looks forward to that and one of the carers
painted her nails when I was in this week. A lovely gentleman was doing exercise with them all in the lounge. The staff are all brilliant and go out of their way to make everyone comfortable. The deputy manager is an inspiration.

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Review from D B (Son of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care provided is of an excellent standard. The individual care my mother receives is superb. The home is of a high standard where the rooms are spacious and well maintained. The staff are keen to arrange special activities and decorate the home at seasonal times, Easter, Halloween etc. There
are also outdoor activities particularly in the summer or when the weather is fine. My only concern is that there seems to be a high turnover of staff which can be disruptive.

Reply from HC-One, Careline Team at Tenlands Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. We are glad you are happy with the home and the care delivered to your mother.
At Tenlands we are delighted to have extended our care bank staff to allow us to easily cover annual leave and any shortfalls in the staffing levels including maternity leave with our own well-trained staff and as a consequence, we have had new care staff commence in the home over the past few weeks. We are very happy to confirm we have had very few staff leave our employ.
HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident.


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Review from Debbie H (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff at Tenlands Care Home very helpful, friendly and very professional. My dad has felt comfortable and welcome there, would recommend this home.

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Review from H H (Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy it here at Tenlands. All the staff are fun and caring. I have enjoyed the trips out and my time spent here.

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Review from J S (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a lovely stay, staff were excellent.
He was well looked after and treated really well by everyone.

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Review from Colin R (Son of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the short stay at Tenlands Care Home, my mother was treated to all the comforts that Tenlands had to offer. The home itself gives you a warm and friendly feeling the moment you enter the building. Each member of staff are willing to assist and help in any way they can.
My mam was very poorly
when admitted to Tenlands and only survived a few days. But the individual attention she received from various staff on duty was very professional and at times quite moving. I am sure had my mam been admitted at an earlier time she would have loved it.
Finally, on behalf of myself, my brother and sister may we offer our heartfelt thanks and wish all the management, staff and residents a Happy Christmas and healthy new year.

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Review from S M (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were really good with dad, helping him decide to stay at Tenlands. He had thought to go home but accepted the care offered. More staff would make day to day duties easier for everyone. In times of need, dad had all the assistance he required. Some exceptional staff helped make dads stay as
good an experience as possible.

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Review from A P (Son of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad due to be discharged from NHS on 11th November with no time to research where he would stay. Social services recommended Tenlands Care Home.
All the staff have made the short time before his death on 22nd to be happy, settled and feeling that he wanted to stay with you, so much so that he wanted
the nurse to look after him at the end. Thanks to the staff for their care, love and attention to dads wishes.


Thank You.


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Review from J D (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good home with some variety of activities. One key area is to develop the toilet facilities. There are often queries of residents needing the loo.

Reply from HC-One, Careline Team at Tenlands Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We have completed a refurbishment to our downstairs bathroom in zone 1 which now has easy accessible toilet facilities for our Residents. We have a total number of 5 communal toilets downstairs and Residents are encouraged to use all the facilities provided, however often choose to use the facilities located near to the main lounge which may at times cause a delay in availability.
We are planning to complete a refurbishment of the upstairs toilet and bathroom which will commence 7th November 2016.


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Review from John R (Husband of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my wife is getting in Tenlands are excellent. We couldn't wish for anywhere better. The management and all the staff are brilliant. Nothing is too much trouble. I would recommend it to anyone. I would personally like to thank all the staff so very much for all the kindness shown
to my wife.

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Review from Cynthia H (Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tenlands Care Home is more expensive than usual because it provides complete night service with two nurses and care workers as well on night shift but the handyman keeps the building and garden in first class repair and the toilets are always smell-free and there is a free laundry service. The food
is prize winning over several years and the beds are all automatically adjustable and mine is extremely comfortable. A few bedrooms have flush toilets but none are fully en suite and there are separate showers and bathrooms in the same corridors, jugs of water or fruit juice are to hand all night in bedrooms.

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Review from Victor T (Sister of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and pleasant.

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Review from E W (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Tenlands Care Home to anyone who needs the professional care and support which this facility outstandingly delivers. From the moment my mother entered Tenlands until the present, almost five years, she has been treated with dignity and respect. Although her health
has deteriorated due to her illness, she remains in a positive and good humoured state of mind, in safe and homely surroundings with exceptional hard working staff.

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Review from D T (Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are obliging and very helpful in everything, always willing to support me in every way.

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Review from Vivien B (Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living here at 'Tenlands Care Home'. All of the staff are very good and caring. I enjoy having my nails done and the hairdresser. I also enjoy the guest singers and the and the activity coordinators.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Tenlands Care Home is calculated as follows: ( (330 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (1)

Nick

Nick Hatton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating people with respect and dignity and making a difference in their daily lives.”


As a Health Care Professional, Nick has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having been in the care sector for many years, Nick closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Nick remarked:


“I have worked as a manager in care for over 10 years and in that time feel I have had a positive contribution to the teams I have managed, forming good working relationships with all my colleagues.”


Nick has also achieved much outside of work, with his proudest achievements being the proud father to three kind and thoughtful children.


Outside of work, Nick enjoys spending time with his family, watching Newcastle United and enjoying days at the beach with his two dogs.


If you would like to find out more about Tenlands, Nick would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.