Willowdene Care Home

Lizard Lane, Sedgefield, Stockton-on-Tees TS21 3ET
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9.9 92 Reviews
  • Willowdene Care Home, Stockton-on-Tees
Welcome to Willowdene.

Located between Sedgefield and Fishburn in County Durham on Lizard Lane, just off Salter’s Lane, Willowdene Care Home is nestled in charming rural countryside.

The home is a two-storey, purpose-built building which specialises in general nursing, residential and EMI residential care. The Maples houses EMI residential residents and has a secure garden at the front of the home for residents to enjoy. Sycamore houses residential clients who have access to garden’s in the back of the home and the Elms is the nursing unit located on the second floor.

The home has a dining room and lounge in each unit along with a cosy coffee shop supplying complimentary refreshments for residents and guests and a conservatory. All bedrooms are provided fully furnished with communal shower rooms and bath amenities.

They have a full-time activities coordinator who provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions, weekly choir and chair exercises to name but a few.

They have a 4-star award in Food Hygiene awarded in February 2020 and believe food is a huge aspect of care and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The home has a small car park located at the front of the building for visitors and the nearest bus station is in Sedgefield Town.

The home's manager was awarded a prestigious 'dementia champion award' in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home. This included introducing regular 'dementia friends' talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly.

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Care Provided by Willowdene Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ruth Wilkinson Robson (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Willowdene Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,239
    • Self-Funded Residential Dementia Care from £1,265
    • Self-Funded Nursing Care from £1,496
    • Self-Funded Nursing Dementia Care from £1,336

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Willowdene Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A car park is located to the front of the home.


  • Parking

  • Visitors welcome at any time.


Willowdene Care Home Reviews (92)

Total of 92, showing 21-40
9.9

Willowdene Care Home has a Review Score of 9.9 (9.892) out of 10, based on 32 reviews in the last 2 years. Over all time Willowdene Care Home has 92 reviews.

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  • 82
  • 10
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Review from A F (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Willowdene after my father passed away. My mum has struggled at times but is now much more settled. The staff go above and beyond to help her. They are caring and kind. Mum loves all activities and sees Willowdene as her 'home'. Thank you for keeping her safe and well cared for, as she
can still have her moments.

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Review from D K (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite happy with the care Dad is getting, only concern is meal times meaning getting the food he likes and being able to eat it.
Also, he gets stressed waiting for the toilet, he does not understand about other people's needs.

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Review from J C (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved my mum to Willowdene Care Home from another home, which we didn't feel she was safe. The difference in care is incredible! The staff really do seem to want to do their very best for the residents. From the moment Mum arrived, we knew we'd made the right decision. Mum seems more content
and she is even walking around more as her mobility has improved. Staff seem to be well trained and knowledgeable as well as being very proactive. Willowdene Care Home has made a difference to my and my sister's life already as we feel reassured that Mum's getting the care she deserves and that's a huge relief to us. Thank you!

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Review from Doris P (Friend of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by the dedication of staff - needs of clients are all noted and acted upon with a very pleasant attitude.

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Review from Michael B (Relative of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowdene Care Home had a coffee morning and was a great success for residents and visitors/family. Carers were very welcoming and friendly, as were all the staff, and a very enjoyable day was had and was great to see residents enjoying the day.

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Review from John W (Husband of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome by all members of staff. The atmosphere is always positive and residents look happy and well cared for

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Review from Lesley M (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were excellent, nothing has been too much to ask. All mother's care needs were catered for. Communication with all the staff was excellent throughout her stay.

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Review from Dave T (Husband of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my wife receives.

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Review from Judith E (Friend of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend in the dementia wing and I have always been very impressed by the care and friendliness of the staff, sometimes under very difficult circumstances. I cared for my elderly mother when she had dementia so I know very well how hard it can be. They always seem to be able to keep their
sense of humour but also they treat the patients with dignity. I also know a few of the other residents who are very happy there.

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Review from Heather P (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the care my mother has received at Willowdene Care Home. All of the staff have been exceptionally helpful, polite and friendly, often going above and beyond. My mother praises the staff continuously and has not waivered in her gratefulness for the care provided by all staff,
from the nurses to the carers, cleaning staff and catering team. I wish to add that our experience of care was fabulous.

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Review from Grace M (Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am truly thankful to have such a caring home in beautiful surroundings which provides entertainment indoors and outdoors ie: squirrels, rabbits, birds and in summer, horses in the meadow.

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Review from M H (Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. I am well looked after.
I like to go out with other residents.

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Review from Gerry P (Son-in-law of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression as I walked into the home was the fresh and airy atmosphere. The care that was provided, by far exceeded my expectations. The staff throughout the home were professional with a friendly and caring attitude.
Mother-in-law was very happy with the whole experience and says she would
happily return.

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Review from Jacqueline P (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very precious to me and leaving her care in the hand of strangers was extremely worrying. However, all my concerns were needless when I saw how happy and settled mum was at Willowdene. This was down to the wonderful staff who worked tirelessly to give her the best possible care. Mum was
listened to, looked after with dignity and respect and reassured when anxious. Willowdene is spotlessly clean and the meals smelt and looked delicious! The admin side of mum's stay was smooth and efficient too. Mum will be returning to Willowdene and I feel confident in her being there as I know they will meet her needs in every way possible.

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Review from B P (Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, happy home with lots to do and kind people.

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Review from Richard W (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (100 years old) has been at Willowdene Care Home since November 2020 and so far most of her stay has been subject to the difficult conditions imposed by Covid - staff wearing masks and restrictions on activities and visits from family and friends. Despite that, I believe she has been well
cared for and am grateful that she did not get ill from Covid-19. Sadly in 2021, she was diagnosed with late-onset Alzheimer's disease but, fortunately, Willowdene Care Home is able to offer specialised care and so I believe it is in her best interests to remain there where she will receive care and affection.

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Review from Kathleen H (Friend of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has settled well in the home with support from the staff within the home. Everybody is very friendly and supportive. The home is very clean and well kept. The food is very nice.

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Review from R M (Relative of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is OK.

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Review from David T (Husband of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, all needs met.

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Review from M W (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friends in the care home. I enjoy the activities, we all enjoy it.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Willowdene Care Home is calculated as follows: ( (342 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 378 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowdene Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Ruth

Ruth Wilkinson Robson

Job Title: Home Manager

Hi, my name is Ruth and I am the Care Home Manager at Willowdene Care Home. I am pleased to manage this beautiful home. I qualified as a nurse in 1995 (RNLD) and worked for 17 years in the Mental Health and Learning Disabilities sector. I have 20 years of experience in management, 12 of those in Older Peoples Services. I take an open and transparent approach towards the care home,