Willowdene Care Home

Lizard Lane, Sedgefield, Stockton-on-Tees TS21 3ET
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9.9 92 Reviews
  • Willowdene Care Home, Stockton-on-Tees
Welcome to Willowdene.

Located between Sedgefield and Fishburn in County Durham on Lizard Lane, just off Salter’s Lane, Willowdene Care Home is nestled in charming rural countryside.

The home is a two-storey, purpose-built building which specialises in general nursing, residential and EMI residential care. The Maples houses EMI residential residents and has a secure garden at the front of the home for residents to enjoy. Sycamore houses residential clients who have access to garden’s in the back of the home and the Elms is the nursing unit located on the second floor.

The home has a dining room and lounge in each unit along with a cosy coffee shop supplying complimentary refreshments for residents and guests and a conservatory. All bedrooms are provided fully furnished with communal shower rooms and bath amenities.

They have a full-time activities coordinator who provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions, weekly choir and chair exercises to name but a few.

They have a 4-star award in Food Hygiene awarded in February 2020 and believe food is a huge aspect of care and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The home has a small car park located at the front of the building for visitors and the nearest bus station is in Sedgefield Town.

The home's manager was awarded a prestigious 'dementia champion award' in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home. This included introducing regular 'dementia friends' talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly.

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Care Provided by Willowdene Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ruth Wilkinson Robson (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Willowdene Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,239
    • Self-Funded Residential Dementia Care from £1,265
    • Self-Funded Nursing Care from £1,496
    • Self-Funded Nursing Dementia Care from £1,336

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Willowdene Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A car park is located to the front of the home.


  • Parking

  • Visitors welcome at any time.


Willowdene Care Home Reviews (92)

Total of 92, showing 41-60
9.9

Willowdene Care Home has a Review Score of 9.9 (9.892) out of 10, based on 32 reviews in the last 2 years. Over all time Willowdene Care Home has 92 reviews.

Overall Experience

  • 82
  • 10
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Review from Kevin D (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lovely room and the staff are kind and helpful.

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Review from K F (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff at Willowdene are friendly and approachable at all times in what has been a difficult situation with Covid-19. I have not been able to visit my mum in the normal way because of Covid rules but the home has helped as much as possible with Skype calling and other visiting
opportunities when rules have been relaxed. My mum has advanced dementia but I know she is well cared for because she is happy.

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Review from Elizabeth G (Sister of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been greatly impressed with the care and friendliness of all staff, nothing is a trouble to them. Having been involved in nursing all my working life, it is a pleasure and relief that my brother is so well cared for in lovely surroundings.

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Review from S D (Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good care home, staff good and thoughtful.

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Review from Leslie D (Brother of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-rate residential home. My brother is in a great place and the staff are excellent. I recommend this place to everyone.

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Review from A J (Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care.
I have lived here for years.

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Review from Hilda H (Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have enjoyed my stay, bed very comfortable, staff are all very kind.

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Review from S D (Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, nice staff. Enjoy activities, we have lots of fun.

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Review from G R (Daughter of Resident) assisted by family/friend published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff friendly and caring. Would recommend Willowdene Care Home to anyone.

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Review from J M (Respite Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you first enter the home the atmosphere is very friendly. The staff are very good and extremely helpful when needed, they attend very quickly. The food is very good and variable. My overall stay at the home has been very enjoyable.

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Review from B P (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving the level of care she requires. The care home is a pleasant place to visit and the staff are polite and professional.

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Review from William L (Brother of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Staff and food are very good. Visiting and availability is good.

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Review from S C (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has handled the Covid virus well, keeping the residents as safe as possible.
The staff have taken excellent care of my mam and I'm happy with her progress.

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Review from L D (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff. Very clean and tidy home. I feel confident and safe when I visit due to the COVID-19 restrictions. My mother is always happy when I visit and clean and "tidy" looking this all makes me happy and content she is being looked after. Willowdene is a wonderful care home I
can't fault it.

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Review from Sandra P (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best of the best. Staff are a credit to the home and its residents. A feeling of calm comes over me when entering this home. It is so secure yet such a refreshing atmosphere. I am so grateful that my mother and I found you. I have every intention of spreading the good news of Willowdene.

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Review from Kelly C (Granddaughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care, respect and dignity shown to my grandma in December 2020 was brilliant.
Even during difficult covid times, the staff went above and beyond with updates, genuine empathy, courtesy and arrangements for us to say our goodbyes.
I was able to visit once to say goodbye, and every
member of staff I spoke to was so respectful. I felt they genuinely cared. One particular nurse explained what I should expect when I see my grandma, explaining how things were and why. She reassured me that should I need their support, just to call for them.
Management has been equally as good.
Thank you all for making my grandma comfortable, clean and cared for in her final days and for the dignity, she said she had felt was shown.

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Review from G G (Sister of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home and staff are just what we wanted. Could not get a nicer staff. 5 star. All round, a fantastic care home.

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Review from S H (Wife of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care and attention he is receiving, and may it continue.

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Review from B H (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience when entering Willowdene Care Home is the clean and homely environment, helpful, friendly staff and the high quality of care my mum has received and continues to receive is amazing.
The nursing staff and carers are very professional and care for Mum's every need with dignity and respect.
Management
are very helpful and efficient.

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Review from S C (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowdene is an excellent care home providing a real home from home range of facilities. The accommodation and shared living and dining areas are up to date, comfortable and appropriate. The staff are welcoming and caring, and offer a high-quality of care, the nurses and carers are skilled. Meals are
prepared on-site and well received. Residents have the choice of access to a good range of activities, and family members are welcome.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Willowdene Care Home is calculated as follows: ( (342 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 378 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowdene Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Ruth

Ruth Wilkinson Robson

Job Title: Home Manager

Hi, my name is Ruth and I am the Care Home Manager at Willowdene Care Home. I am pleased to manage this beautiful home. I qualified as a nurse in 1995 (RNLD) and worked for 17 years in the Mental Health and Learning Disabilities sector. I have 20 years of experience in management, 12 of those in Older Peoples Services. I take an open and transparent approach towards the care home,