Willowdene Care Home

Lizard Lane, Sedgefield, Stockton-on-Tees TS21 3ET
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9.9 92 Reviews
  • Willowdene Care Home, Stockton-on-Tees
Welcome to Willowdene.

Located between Sedgefield and Fishburn in County Durham on Lizard Lane, just off Salter’s Lane, Willowdene Care Home is nestled in charming rural countryside.

The home is a two-storey, purpose-built building which specialises in general nursing, residential and EMI residential care. The Maples houses EMI residential residents and has a secure garden at the front of the home for residents to enjoy. Sycamore houses residential clients who have access to garden’s in the back of the home and the Elms is the nursing unit located on the second floor.

The home has a dining room and lounge in each unit along with a cosy coffee shop supplying complimentary refreshments for residents and guests and a conservatory. All bedrooms are provided fully furnished with communal shower rooms and bath amenities.

They have a full-time activities coordinator who provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions, weekly choir and chair exercises to name but a few.

They have a 4-star award in Food Hygiene awarded in February 2020 and believe food is a huge aspect of care and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The home has a small car park located at the front of the building for visitors and the nearest bus station is in Sedgefield Town.

The home's manager was awarded a prestigious 'dementia champion award' in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home. This included introducing regular 'dementia friends' talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly.

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Care Provided by Willowdene Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ruth Wilkinson Robson (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Willowdene Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,239
    • Self-Funded Residential Dementia Care from £1,265
    • Self-Funded Nursing Care from £1,496
    • Self-Funded Nursing Dementia Care from £1,336

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Willowdene Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A car park is located to the front of the home.


  • Parking

  • Visitors welcome at any time.


Willowdene Care Home Reviews (92)

Total of 92, showing 61-80
9.9

Willowdene Care Home has a Review Score of 9.9 (9.892) out of 10, based on 32 reviews in the last 2 years. Over all time Willowdene Care Home has 92 reviews.

Overall Experience

  • 82
  • 10
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Review from R M (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the way the staff and management have dealt with my father and others during this strange COVID time. I have always been able to call and find out how Dad's doing the staff have been very helpful throughout. My dad is hard to please and set in his ways, but they still manage him
and his mood swings. I think they all have done extremely well at this time.

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Review from Jonathan B (Son of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful grounds and a homely feel.
I could not have found a better place for my dad to live out the rest of his life or better people to care for him. The team here are truly amazing; passionate about what they do and so empathetic and kind.
We owe Willowdene a great debt for all their help, hard
work and compassion.
I'd give them more than just 5 stars if I could.

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Review from M W (Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the care and attention I receive from the day and night staff and nurses. All are always very happy and smiling.

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Review from J A (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very hard working and pleasant staff. Welcoming and clean environment.

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Review from J H (Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't say enough.
I am happy here.

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Review from Gerry L (Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here.

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Review from Steven K (Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. Lots of activities, residents always happy.

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Review from Annette M (Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of care home is good. Staff are caring, food is excellent.
Accommodation is good.
Location is excellent with lovely views of the countryside and wildlife.
There is no aspect of my care here I can fault.

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Review from Darren B (Son-in-law of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowdene Care Home provides an excellent standard of professional care/activities for all the residents.
The staff are always pleasant and accommodating, ten out of ten.

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Review from David L (Son of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is always clean and tidy and happy in herself.
The staff are always pleasant and helpful.

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Review from A M (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can fault nothing in this care/nursing home.
I have been in 3 now and this outshines the other 2 by far. The staff are professional, welcoming and caring.
The food, no word of a lie, is better than even a top hotel in London. The rooms are well laid out and thoroughly cleaned at all times.
Nothing
is too much trouble for all the staff ie management, nurses, carers, laundry, maintenance and cleaners etc.

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Review from K R (Friend of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very lovely atmosphere and staff are brilliant and show a lot of love to the residents (well done to all).

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Review from C G (Friend of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited this care home on a number of occasions over the years and would just like to say what a lovely, friendly, warm welcome I always get every time.
The staff, especially the activities coordinator have the highest level of professionalism.
They can't do enough for the residents, looking
after them as a communal group and attending to their individual needs.
Absolutely brilliant.
Well done.

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Review from A C (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant hard working carers. Very clean rooms.

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Review from Julie M (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my mother received the best care possible during her 8-year stay in Willowdene. The staff were very efficient and attentive to her even though she wasn't always the easiest person to please. We always found it to a very high standard regarding cleanliness etc.

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Review from Thomas M (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.

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Review from S L (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the services given at this home. Mum, from day one, was made welcome. Staff very att5entive helpful, really clean and warm, meals wonderful and nutritious.

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Review from Rose P (Friend of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked Willowdene to accept my friend for end of life care because I remembered the care given to another friend in 2017.
The staff at Willowdene Care Home were amazing. They cared for my friend with kindness. They gave her dignity and made her last days as comfortable as they could. They also gave
me support and friendship. I will always remember them and thank them so much for all they did for my friend.

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Review from Anne J (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother really enjoyed staying in for respite, everyone was so polite when I visited and could not do enough for us.
The home was so clean and always busy but nothing was a problem.
My mother said to me she would not hesitate to go in again, which makes me feel at ease when she was in.

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Review from Nancy H (Respite Resident) assisted by family/friend published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very good. Cannot fault at all. Everyone was so kind to me. I would love to come back again.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Willowdene Care Home is calculated as follows: ( (342 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 378 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowdene Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Ruth

Ruth Wilkinson Robson

Job Title: Home Manager

Hi, my name is Ruth and I am the Care Home Manager at Willowdene Care Home. I am pleased to manage this beautiful home. I qualified as a nurse in 1995 (RNLD) and worked for 17 years in the Mental Health and Learning Disabilities sector. I have 20 years of experience in management, 12 of those in Older Peoples Services. I take an open and transparent approach towards the care home,