Yohden Hall Care Complex

Hesleden Road, Blackhall Colliery, Blackhall, Hartlepool TS27 4LH
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9.6 93 Reviews
  • Yohden Hall Care Complex, Hartlepool
Located in Blackhall Colliery, a former mining village on the North Sea coast of County Durham close to Peterlee and Horden, Yohden Care Complex is located on Hesleden Road between Castle Eden and Hartlepool.

Yohden Care Complex is a versatile care facility divided into three units offering specialist care. Nursing care is offered at Yohden Hall; Yohden Lodge provides dementia nursing and residential care and Yohden Court accommodates residents with learning difficulties. Respite stays and day care are also available.

The entrance for Yohden Lodge is located at the back of the building in a purpose-built extension. The Lodge has 27ensuite bedrooms including a palliative suite, sensory room, dining room, lounge and conservatory. The decor in the Lodge is dementia friendly with lots of stimulating walls and imagery.

Yohden Court is located in the main building and is a 10 bedded unit with ensuite facilities, an activities room, lounge and dining room.

Yohden Hall is also located in the main building with 36 bedrooms, reception area, extensive lounge for relaxation and activities, hair dressers, dining room and patio.

The care complex boasts a variety of features and facilities, including a hairdressing salon and an on-site bar. Residents can take advantage of extensive outdoor areas including secure gardens, a vegetable patch, and a large conservatory and patio area.

They believe food is an important aspect of the care at Yohden Care Complex and have a 5 star food hygiene rating. All cakes and baked goods are made in their onsite kitchens along with cooked breakfast, choice of lunch and dinner aswell as a hospitality trolley throughout the day.

There is ample car parking at the home for visitors and the closest bus stop from the home is located at the Hardwick Hotel on Middle Street which is a 0.5 mile stroll to the home which is visited by the 23, 24 Sapphire, 55 and 206 IndiGo bus.

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Care Provided by Yohden Hall Care Complex

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Coulton (Home manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Yohden Hall Care Complex

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,193
    • Self-Funded Residential Dementia Care from £1,224
    • Self-Funded Nursing Care from £1,438
    • Self-Funded Nursing Dementia Care from £1,468

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Yohden Hall Care Complex to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • A car park is located to the front of the home.


Yohden Hall Care Complex Reviews (93)

Total of 93, showing 1-20
9.6

Yohden Hall Care Complex has a Review Score of 9.6 (9.640) out of 10, based on 18 reviews in the last 2 years. Over all time Yohden Hall Care Complex has 93 reviews.

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Review from K W (Son of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here just over a year and we cannot find fault with the care my dad has received in that time. Staff, food, care, cleanliness. He is 96 and with that age come plenty of problems, but they get through it with plenty of smiles. Many thanks to all concerned.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for your lovely feedback. We will be sure to share this with the staff team and I'm sure they will be delighted that you are happy with the service provided to your Dad.


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Review from P T (Sister of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is very clean and does not smell. Security is good - you sign in and out. All staff are friendly and efficient and very approachable. Plenty of activities ongoing, garden areas well maintained.
Management will address any concerns promptly. Rooms are bright and clean.
Serve lovely meals
and plenty of choice.
Maintenance staff act quickly to do jobs required.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for taking the time to post a review. I am pleased that you find staff to be responsive at Yohden Care Complex. It will be great to share your feedback with the staff and management team as they take pride in striving to delivering the best service possible.


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Review from D M (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen I am very happy that Dad can be cared for in this home. The staff seem genuinely caring and seem valued by managers for what they do. The staffing levels seem to meet the requirements of residents well.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for taking the time to provide us with feedback. It will be great to share this with the staff team at Yohden.


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Review from S C (Sister of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been living in your care a short while he is so happy, the staff and management are so friendly, kind and willing to help in any way they can, nothing is a problem. When I visit my brother I feel so happy to see him talking to staff and residents, the staff have so much respect for
the residents and treat them as family.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for taking the time to provide us with feedback. We are pleased that your brother has settled in well to Yohden and that your experience of the service so far has been positive. We will share your review with the staff team who take pride in striving to provide the best possible care.


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Review from M B (Wife of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Yohden Hall are a tight knit team - very professional, caring and helpful in every department. I have complete trust in all the staff. It gives me peace of mind to know that my husband is getting the best care and attention. My husband is shown great respect and dignity. He is always clean,
neat and tidy.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for your lovely feedback. I am pleased to hear that you are happy with the service and the care provided to your husband at Yohden. We will share your feedback with all of the staff team whom I'm sure will be delighted to receive this.


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Review from T P (Niece of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely complex with lovely staff. My uncle loves the complex and is very well looked after.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for taking the time to provide feedback. We will share your comments with the staff team.


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Review from M S (Wife of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and residents well looked after.

Reply from Jill, Regional Director at Yohden Hall Care Complex

Thank you for your review. Will be sure to share your feedback with the staff team.


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Review from Barbara W (Sister of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, staff are very lovely.

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Review from A K (Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone enough for the care, kindness, understanding, encouragement, support and wonderful friendly rapport during my lengthy stay for recuperation in Yohden Hall. Although invited, I did not take part in any of the recreational activities.
My only slightly negative comment would be
about the electric bed which was not suited to my height. I frequently slid down the bed, resting in the hollow in the centre of the bed mattress, resulting in my feet pressing against the foot panel. I have not commented on the value for money as all has been funded by the NHS and social services.

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Review from D C (Brother of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Yohden Hall were excellent in all manner of taking care of my brother and also looking after us on our visits. They all work together as a team and excel in the duties of care towards all their patients. My brother really enjoyed being in Yohden Hall and made many friends with a lot of
the staff members and other residents as well. We highly recommend this care home for its outstanding care given by the staff to all patients and visitors. A big thank you.

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Review from Elizabeth W (Sister of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has received first-class care whilst in Yohden Hall, he is treated with dignity and his care needs are 100% provided. The staff are so friendly which gives me confidence knowing he is in good hands.

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Review from Brian M (Husband of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, I have no complaints about Yohden Hall Care Complex. The staff are great and my wife is well cared for.

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Review from L W (Daughter-in-law of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and helpful. They could not do enough for my father-in-law.

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Review from D W (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly and helpful. Could not find abetter, very accommodating with meals.

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Review from C H (Granddaughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home overall is a pleasant friendly place to visit. Entertainment staff try to meet the needs of the clients. My gran has a lovely room with a view which she often sits and watched the comings and goings of the home. Staff are always welcoming and friendly when visiting, The only thing I would say
is there seems to be a lack of staff in a lot of different places which I think is so sad as clients would benefit from constant familiar faces to gain a rapport and trust.

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Review from E D (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always have a good experience when visiting the home.

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Review from L O (Granddaughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, pleasant care home. Always a nice welcome when I visit my gran. Always seems to be plenty of activities on downstairs for residents. If I had to say something negative it would be that there doesn't seem to be enough staff at times.

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Review from R T (Brother-in-law of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are very pleasant and caring. Activities, my brother does not get involved, he seems to have no motivation at all. The food seems to be very good and overall care is good.

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Review from Dorothy W (Wife of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He says he's happy and well looked after, which makes me feel better about him being here. All the staff are pleasant and helpful.

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Review from M S (Wife of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Present staff are good.
Unfortunately, shortage in care homes.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Yohden Hall Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Yohden Hall Care Complex is calculated as follows: ( (136 Excellents x 5) + (74 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 211 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Yohden Hall Care Complex is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Graham

Graham Coulton

Job Title: Manager

Joined: 2023

Hello, my name is Graham and I am the Home Manager at Yohden Hall.


My goal as Home Manager is dedicated to supporting our residents in accessing purposeful and meaningful opportunities through person-centred care and support. I have worked in the health and social care industry since I was sixteen years old and after almost 25 years plus, I still wake up each morning with a passion to make a positive difference to both the team who I work with and the residents we all have the pleasure of sharing our days supporting and engaging with.


Frequently Asked Questions about Yohden Hall Care Complex

What types of Care is Yohden Hall Care Complex registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Yohden Hall Care Complex provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Yohden Hall Care Complex have?

There are 73 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Yohden Hall Care Complex?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Yohden Hall Care Complex to the centre of Hartlepool?

4.9 mile(s) as the crow flies, distance by road may be significantly further.