Yohden Hall Care Complex

Hesleden Road, Blackhall Colliery, Blackhall, Hartlepool TS27 4LH
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9.6 93 Reviews
  • Yohden Hall Care Complex, Hartlepool
Located in Blackhall Colliery, a former mining village on the North Sea coast of County Durham close to Peterlee and Horden, Yohden Care Complex is located on Hesleden Road between Castle Eden and Hartlepool.

Yohden Care Complex is a versatile care facility divided into three units offering specialist care. Nursing care is offered at Yohden Hall; Yohden Lodge provides dementia nursing and residential care and Yohden Court accommodates residents with learning difficulties. Respite stays and day care are also available.

The entrance for Yohden Lodge is located at the back of the building in a purpose-built extension. The Lodge has 27ensuite bedrooms including a palliative suite, sensory room, dining room, lounge and conservatory. The decor in the Lodge is dementia friendly with lots of stimulating walls and imagery.

Yohden Court is located in the main building and is a 10 bedded unit with ensuite facilities, an activities room, lounge and dining room.

Yohden Hall is also located in the main building with 36 bedrooms, reception area, extensive lounge for relaxation and activities, hair dressers, dining room and patio.

The care complex boasts a variety of features and facilities, including a hairdressing salon and an on-site bar. Residents can take advantage of extensive outdoor areas including secure gardens, a vegetable patch, and a large conservatory and patio area.

They believe food is an important aspect of the care at Yohden Care Complex and have a 5 star food hygiene rating. All cakes and baked goods are made in their onsite kitchens along with cooked breakfast, choice of lunch and dinner aswell as a hospitality trolley throughout the day.

There is ample car parking at the home for visitors and the closest bus stop from the home is located at the Hardwick Hotel on Middle Street which is a 0.5 mile stroll to the home which is visited by the 23, 24 Sapphire, 55 and 206 IndiGo bus.

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Care Provided by Yohden Hall Care Complex

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Coulton (Home manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Yohden Hall Care Complex

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,193
    • Self-Funded Residential Dementia Care from £1,224
    • Self-Funded Nursing Care from £1,438
    • Self-Funded Nursing Dementia Care from £1,468

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Yohden Hall Care Complex to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • A car park is located to the front of the home.


Yohden Hall Care Complex Reviews (93)

Total of 93, showing 21-40
9.6

Yohden Hall Care Complex has a Review Score of 9.6 (9.640) out of 10, based on 18 reviews in the last 2 years. Over all time Yohden Hall Care Complex has 93 reviews.

Overall Experience

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Review from Raymond B (Husband of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was satisfied with the care my wife had. The staff were very good. I would take her back anything. Very caring staff.

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Review from T R (Husband of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Yohden Hall Care Complex for the last 5 and a half years, overall her care and needs have been met. Excellent, I cannot speak more highly of the staff looking after her.
The only criticism I have is used to see very little of the previous manager on the upstairs unit. I would hope
to see more of the new managers on the upstairs unit.

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Review from Vivien S (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Yohden Hall for 4 and a half years now and has always been very independent. However, he recently became very poorly but thanks to the staff in Yohden Hall, especially to one member of staff in particular, who personally went above and beyond to ensure with the care he provided, that
dad has been able to keep his dignity. This young man ensured the correct diagnosis was made and ensured Dad's care was second to none. This young man is a credit to the profession and to the company he works for. All staff members are excellent with the care they provide but he has stood out in the way he personally took it upon himself to not only care for Dad, but to keep us as a family up to date, especially due to current situation when we have window visits only.

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Review from T D (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, smiles and courteous, always pleasant.
No nasty smells.
Always willing to help.
Food - amazing.
Activities - brilliant.

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Review from S P (Granddaughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. Treat my grandma with dignity, respect, and love right until her last days. I couldn't have asked for better care.

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Review from K S (Resident) assisted by family/friend published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being paralysed I am getting well looked after, having to be fed and washed by staff. They could do with more staff as they are very busy and exhausted at the end of their shift.

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Review from G P (Son of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was on end of life care and was shown respect, dignity and love by the amazing staff and manager. I couldn't have wished for a better place for my mam to see her life out.

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Review from Becca J (Granddaughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in the home is amazing. This was my Nana's home and it felt like it. The carers were not just caring for my Nana, they were our family. I am so thankful and grateful to everyone in this home.

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Review from K B (Granddaughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is amazing. They looked after my Nana very well. Also, the staff are very friendly.

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Review from Matthew F (Relative of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely Home, very friendly and clean.

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Review from E L (Granddaughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is amazing. The care they gave my Nanna was out of this world. They would do anything for her and our family.

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Review from F M (Niece of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring environment. Very welcoming and accommodating to my auntie's needs. My auntie loves living here and has adjusted well.
The staff are excellent and nothing puts them out. When my auntie moved in, the whole room was painted and they arranged for her new furniture (bought privately)
to be built.

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Review from E R (Mother of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my son was admitted to this care home a week on Thursday, I have found the management, all the nursing staff and also the kitchen staff are excellent and most considerate to everyone who visits the home and I would recommend it anyone who needed 24-hour care.

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Review from A M (Sister of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff excellent, caring, friendly and good at their job. Management could be better, my sister loves her carers and is happy here.

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Review from H N (Granddaughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving my nana from her previous home to here at Yohden, we have seen an amazing difference. Her needs are met by all the staff and they involve her in numerous activities to keep her happy and entertained. I love coming to see my nana here as I know I will be greeted with a smile and lots of
laughter.

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Review from D W (Brother-in-law of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is usually clean, tidy and welcoming. Residents seem to be well looked after. Communications by telephone to home can be sometimes difficult, not picking up. To anyone not used to a care home, the smell of urine is quite strong sometimes, air fresheners may be helpful. Inadequate private areas
for family visiting.

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Review from C K (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has blossomed since coming into this care home. The level of care and attention to detail is second to none. The entertainment team are fantastic, always encouraging and including my mum in all activities. The ladies go above and beyond to ensure my mum is happy and settled.

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Review from P S (Brother of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased to see my brother was in good spirits and had a good appetite. All the staff were friendly and helpful as they always are. The atmosphere is always friendly with plenty of social interaction between the residents. A very happy visit.

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Review from C J (Wife of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite happy with all the staff. Everyone will do all they can to help you. I think at times could do with extra help (be able to spend a bit of extra time chatting to residents etc). My husband isin the Lodge area and I think this side is a bit neglected in the surroundings compared to the main entrance,
lounge and dining area etc, otherwise, I'm happy with him being in Yohden Hall.

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Review from A K (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam seems to like it here, she has made friends with residents and staff members. When I visit I find the staff are all friendly and seem to feel compassion for the residents and look after them well.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Yohden Hall Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Yohden Hall Care Complex is calculated as follows: ( (136 Excellents x 5) + (74 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 211 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Yohden Hall Care Complex is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Graham

Graham Coulton

Job Title: Manager

Joined: 2023

Hello, my name is Graham and I am the Home Manager at Yohden Hall.


My goal as Home Manager is dedicated to supporting our residents in accessing purposeful and meaningful opportunities through person-centred care and support. I have worked in the health and social care industry since I was sixteen years old and after almost 25 years plus, I still wake up each morning with a passion to make a positive difference to both the team who I work with and the residents we all have the pleasure of sharing our days supporting and engaging with.