Yohden Hall Care Complex

Hesleden Road, Blackhall Colliery, Blackhall, Hartlepool TS27 4LH
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9.6 93 Reviews
  • Yohden Hall Care Complex, Hartlepool
Located in Blackhall Colliery, a former mining village on the North Sea coast of County Durham close to Peterlee and Horden, Yohden Care Complex is located on Hesleden Road between Castle Eden and Hartlepool.

Yohden Care Complex is a versatile care facility divided into three units offering specialist care. Nursing care is offered at Yohden Hall; Yohden Lodge provides dementia nursing and residential care and Yohden Court accommodates residents with learning difficulties. Respite stays and day care are also available.

The entrance for Yohden Lodge is located at the back of the building in a purpose-built extension. The Lodge has 27ensuite bedrooms including a palliative suite, sensory room, dining room, lounge and conservatory. The decor in the Lodge is dementia friendly with lots of stimulating walls and imagery.

Yohden Court is located in the main building and is a 10 bedded unit with ensuite facilities, an activities room, lounge and dining room.

Yohden Hall is also located in the main building with 36 bedrooms, reception area, extensive lounge for relaxation and activities, hair dressers, dining room and patio.

The care complex boasts a variety of features and facilities, including a hairdressing salon and an on-site bar. Residents can take advantage of extensive outdoor areas including secure gardens, a vegetable patch, and a large conservatory and patio area.

They believe food is an important aspect of the care at Yohden Care Complex and have a 5 star food hygiene rating. All cakes and baked goods are made in their onsite kitchens along with cooked breakfast, choice of lunch and dinner aswell as a hospitality trolley throughout the day.

There is ample car parking at the home for visitors and the closest bus stop from the home is located at the Hardwick Hotel on Middle Street which is a 0.5 mile stroll to the home which is visited by the 23, 24 Sapphire, 55 and 206 IndiGo bus.

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Care Provided by Yohden Hall Care Complex

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Coulton (Home manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Yohden Hall Care Complex

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,193
    • Self-Funded Residential Dementia Care from £1,224
    • Self-Funded Nursing Care from £1,438
    • Self-Funded Nursing Dementia Care from £1,468

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Yohden Hall Care Complex to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • A car park is located to the front of the home.


Yohden Hall Care Complex Reviews (93)

Total of 93, showing 41-60
9.6

Yohden Hall Care Complex has a Review Score of 9.6 (9.640) out of 10, based on 18 reviews in the last 2 years. Over all time Yohden Hall Care Complex has 93 reviews.

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Review from C W (Brother of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A wonderful, new manager is now in place (as of July 2019) which, if she is properly supported, will allow the home to again flourish. In the previous 12 months low morale, no teamwork and mistrust appeared to be the norm. Serious questions of the senior management (remote to the home) must be asked
as they were aware of issues and appeared to try to quash concerns rather than addressing them. The excellent staff deserve a professional and responsive management input in my view. One person (however good or bad) should not have such a significant effect on a care home and senior management really need to look at themselves and the effectiveness and impartiality of their staff appraisal procedures if they are serious about making the improvements that their staff deserve

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Review from Marion T (Mother of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run with the staff that is provided. More staff on the floor would be an improvement. The morale of the staff has increased so much in the last couple of weeks, making the whole place happy!

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Review from Lisa C (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Yohden beginning of December from hospital really poorly, as a family we didn't think she would last long. Now 6 weeks later she is like a different woman. She's well again she's eating and drinking putting on weight also. Mum has Alzheimer's so a different environment is very unsettling
for her. However, she has settled in very well. The care she receives is outstanding cannot fault the whole home and staff. This is the third care home mum has been in and I only wished we had found Yohden sooner. Thank you everyone who looks after mum we all appreciate it, the staff are so caring and are worth their weight in gold.

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Review from David W (Brother of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has lived in this complex for 6 years. In all of this time, he has been well cared for and treated with respect. The staff are very professional and approachable keeping me fully informed of all his activities and needs.
Staff are very quick to inform me of any difficulties or medical problems
to ensure a quick resolution. Following a recent management change, the new manager was quick to meet and introduce themselves.

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Review from Kelly S (Granddaughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointed in new management, staff have moved from the main entrance, make the home unwelcome and hard to find anyone. Aware of safety on main doors but very confusing for my Granda who now does not leave his room. We often had to come in and make the bed up as it had not been done. The bathroom
has had a hole in it since he came into the home and still has never been fixed or replaced. Would like to meet new manager, as I have not seen her, or know her name, very unprofessional.

Reply from Catherine Pearson, Care Home Manager at Yohden Hall Care Complex

Thank you for your review. Our Home Administrator and myself are located in reception to ensure visibility, obviously, there are times when we are needed in other parts of the home. I will be in contact to address your other concerns and please do not hesitate to ask to meet with me at any time if you are unable to attend the residents and relative meetings. I look forward to meeting you. Catherine Pearson, Home Manager, Yohden Care Centre.


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Review from Marion T (Mother of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, the care is good. The area that my son is residing in, has quite a lot of residents who need two carers to deal with their needs including my son. Sometimes there are not enough staff on the floor to deal with these residents. If more staff were employed this would help with the
problem.

Reply from Fran Walker, Marketing at Yohden Hall Care Complex

Thank you for your kind comment regarding good care for your Son, it's very much appreciated.
Yohden Care Complex has some fantastic staff and please be assured we regularly and constantly review staffing levels on the units based on both clients dependency and occupancy to ensure staffing is appropriate.


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Review from M W (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parent has resided in Yohden Hall for 12 years or more. She reached the grand age of 100 this year. She is happy, safe and part of 'her' extended family as she calls the staff. Still fiercely independent, she is given freedom of choice in so many ways, knowing that someone is on hand when things
go a bit far for her abilities. Our new manager has brought a breath of fresh air and new ideas, without undermining the last manager, who was also excellent. Well done to all in Yohden Hall.

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Review from J H (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this nursing home. My mam was very happy with the care she received and as her daughter, I can not thank them enough for the care, dignity and love they give to my mother. Mam always had a smile whenever the staff entered her room. They also always had time for Mams family.
The home is always clean and the decor always pristine. Mam passed away in October after 6 years at the home aged 97 years old and I know she was very happy at the time she lived there.

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Review from Anne R (Daughter of Resident) published on 23 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had experience of several nursing homes in the region and, due to their reorganisations and closures, she arrived at Yohden Hall. I sincerely wish that we had discovered this nursing care facility much, much sooner. My mother spent the last year of her life here and it was a year of peace,
comfort, love and dignity. From my personal observation, the staff treat those in their care as if they were members of their own family. Care is of consistently high quality and in my opinion, this is due to the strong leadership of the nursing home manager who successfully manages, trains and motivates the staff to deliver her high standards.

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Review from Ann R (Daughter-in-law of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law used this facility for over 3 years due to her progressing dementia. We have only praise for the excellent staff who are caring and supportive to patients and families.
They carry our their duties always smiling whilst doing a difficult challenging job on very low pay. A big thank
you from us both.

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Review from Ron W (Father of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son suffered a stroke a few years ago and we got him a place at Yohden Hall. I cannot speak too highly of the care offered to my son. He is about 47 years of age and his speech and mobility are poor. The staff are warm and friendly and caring. the home is always clean and tidy and the place smells
right! My neighbour recently needed to go into a care home and I had no hesitation in recommending Yohden Hall. He was given a room and his family is really pleased with the standard of care provided.

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Review from Elizabeth Q (Wife of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good things to say about Yohden Hall, I cannot praise it enough and I tell everyone my husband cannot have been better looked after. Anyone who is here to be seen to are very lucky people.

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Review from John T (Uncle of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience of visiting at the home, I am very happy with the general ambience of the home and the staff are always friendly and caring.

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Review from M T (Niece of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend this care home, very friendly.

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Review from S T (Relative of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home, 100% improvement on the last place she was in. I'm so happy my cousin is here.

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Review from Leesa T (Relative of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding home with excellent care and activities for the residents. This home goes the extra mile to meet all of the residents needs.

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Review from R W (Cousin of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with friendly, helpful staff and manager is always very helpful with any queries I've ever had. A lovely friendly home.

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Review from Andrea G (Friend of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come into the home on a regular basis to visit my friend's grandfather. I have known him for a number of years and visited him at other homes where he was unhappy. The change in him has been fantastic since he has resided in Yohden Hall and he has been made to feel at ease during the transition by
staff, who are very friendly and listen well to his needs. My friend enjoys the dancing activities provided. I would recommend this care home to friends and family.

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Review from Laura H (Granddaughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home because I have seen a positive improvement in my Granda. He is a lot happier in himself. The staff go out of their way to ensure he is happy and content. It is a lovely place to visit and live, us, as a family are a lot more settled knowing he is getting well looked
after.

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Review from Antonia H (Granddaughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granda has been in this home for a few months now. He is a lot happier and settled since moving here from a previous home. He now enjoys socialising and going out places. I would recommend this care home to anyone.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Yohden Hall Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Yohden Hall Care Complex is calculated as follows: ( (136 Excellents x 5) + (74 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 211 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Yohden Hall Care Complex is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Graham

Graham Coulton

Job Title: Manager

Joined: 2023

Hello, my name is Graham and I am the Home Manager at Yohden Hall.


My goal as Home Manager is dedicated to supporting our residents in accessing purposeful and meaningful opportunities through person-centred care and support. I have worked in the health and social care industry since I was sixteen years old and after almost 25 years plus, I still wake up each morning with a passion to make a positive difference to both the team who I work with and the residents we all have the pleasure of sharing our days supporting and engaging with.