Yohden Hall Care Complex

Hesleden Road, Blackhall Colliery, Blackhall, Hartlepool TS27 4LH
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9.6 93 Reviews
  • Yohden Hall Care Complex, Hartlepool
Located in Blackhall Colliery, a former mining village on the North Sea coast of County Durham close to Peterlee and Horden, Yohden Care Complex is located on Hesleden Road between Castle Eden and Hartlepool.

Yohden Care Complex is a versatile care facility divided into three units offering specialist care. Nursing care is offered at Yohden Hall; Yohden Lodge provides dementia nursing and residential care and Yohden Court accommodates residents with learning difficulties. Respite stays and day care are also available.

The entrance for Yohden Lodge is located at the back of the building in a purpose-built extension. The Lodge has 27ensuite bedrooms including a palliative suite, sensory room, dining room, lounge and conservatory. The decor in the Lodge is dementia friendly with lots of stimulating walls and imagery.

Yohden Court is located in the main building and is a 10 bedded unit with ensuite facilities, an activities room, lounge and dining room.

Yohden Hall is also located in the main building with 36 bedrooms, reception area, extensive lounge for relaxation and activities, hair dressers, dining room and patio.

The care complex boasts a variety of features and facilities, including a hairdressing salon and an on-site bar. Residents can take advantage of extensive outdoor areas including secure gardens, a vegetable patch, and a large conservatory and patio area.

They believe food is an important aspect of the care at Yohden Care Complex and have a 5 star food hygiene rating. All cakes and baked goods are made in their onsite kitchens along with cooked breakfast, choice of lunch and dinner aswell as a hospitality trolley throughout the day.

There is ample car parking at the home for visitors and the closest bus stop from the home is located at the Hardwick Hotel on Middle Street which is a 0.5 mile stroll to the home which is visited by the 23, 24 Sapphire, 55 and 206 IndiGo bus.

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Care Provided by Yohden Hall Care Complex

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Coulton (Home manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Yohden Hall Care Complex

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,193
    • Self-Funded Residential Dementia Care from £1,224
    • Self-Funded Nursing Care from £1,438
    • Self-Funded Nursing Dementia Care from £1,468

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Yohden Hall Care Complex to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • A car park is located to the front of the home.


Yohden Hall Care Complex Reviews (93)

Total of 93, showing 61-80
9.6

Yohden Hall Care Complex has a Review Score of 9.6 (9.640) out of 10, based on 18 reviews in the last 2 years. Over all time Yohden Hall Care Complex has 93 reviews.

Overall Experience

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  • 29
  • 5
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Date Published

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Review from S C (Daughter-in-law of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lived in Yohden Hall Care Complex for over 2 years. The care and compassion from the start was second to none, our family can't praise them enough. Very caring and always professional. They made us feel welcome anytime we went. I will recommend this home to anyone.

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Review from SC (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care my mother received was brilliant. Management and staff go out of their way to help. Outstanding services all round.

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Review from SD (Grandson of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was cared for to the best she could have been. She enjoyed her time there and the staff were like her family. Her room was always clean and tidy. She enjoyed the meals and occasionally went on trips out. Very pleased with the care she received.

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Review from Nathan B (Resident) assisted by family/friend published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living here. I like my bedroom where I play my guitar. I also like the staff, they help me.

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Review from Steph C (Granddaughter of Resident) published on 8 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident in Yohden for over two years, The care she was given was wonderful. She enjoyed calling it her home and our family were happy to leave her knowing how well she was loved and cared for. Excellent management & staff. Can't praise them enough.

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Review from C B (Daughter of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and care that mam gets is overall very good and mam seems as happy as she could be! The cleanliness of the home needs to be looked at as I feel mams room has sometimes not been done. Overall, the care she gets is spot on.

Reply from Maxine Lee, Home Manager at Yohden Hall Care Complex

Thank you for your comments. We’re glad to hear that you’re overall happy with the care and services at the home. To address your comments regarding your mother’s bedroom, I have already spoken with the staff and cleaners to be more observant throughout the day and I will ensure that this is followed up.


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Review from A M (Daughter of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff are always helpful and caring, any questions or queries are dealt with very quickly. I do feel that the bedroom is at times messy, and could be cleaned more often.

Reply from Maxine Lee, Home Manager at Yohden Hall Care Complex

Thank you for your comments. We’re glad to hear that you’re pleased with the level of support from the staff and will pass your comments on to the team. To address your issue with finding the bedroom messy at times, I have already spoken with the staff and cleaners to be more observant throughout the day and I will ensure that this is followed up.


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Review from Audrey C (Sister of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Rooms are adequate. Staff are helpful and supportive. Meals are adequate but not good. Cleanliness is satisfactory.

Reply from Maxine Lee, Home Manager at Yohden Hall Care Complex

Thank you for your comments. I’m disappointed to hear that you feel our meals are not good as we take pride in the level of variation and choice that we offer on our daily menu, including offering several choices for breakfast, lunch, dinner, and snacks, with off-menu alternatives also available depending on the individual’s preference. Please feel free to see me at your convenience to discuss what improvements you feel could be made. I would encourage you to join us for lunch with your sister, or one of our dining events, so you can sample the food on offer.


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Review from William M (Grandson of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Yeah, very happy place. Well looked after and visit my grandma.

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Review from James L (Husband of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been looked after quite well.

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Review from M S (Sister of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my sister gets is excellent. Anything that I have asked to be done has and the staff and management have time for you. The food is very good.

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Review from V S (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I Find all the staff to be very helpful and always answer all queries. Quick to act if have any problems or queries. Dad always says all the girls/staff are very good.

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Review from Matt S (Son-in-law of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, and understanding the resident's needs.

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Review from G C (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has ben in Yohden for almost. She is settled and seems happy. The food is lovely with plenty of choices.
Mam was poorly and severely dehydrated. The staff make sure she gets plenty of fluids and milkshakes throughout the day. As she can longer ask for a drink independently. All the staff
including cleaner are friendly and caring nothing is a bother.

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Review from Patricia L (Wife of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the experience has been very good. My husband suffers from Alzheimers and is transported via a hoist and wheelchair. He is treated with dignity. I have never heard staff members raise their voices when he is challenging. I am confident that he is safe and well looked after. Regarding activities,
my husband never took part but other strategies were put in place to occupy him.

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Review from Vincent A (Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here, spending time in my room with my family visiting. The meals are lovely and have made some new friends.

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Review from Mary S (Wife of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After my husband was sectioned and then released from hospital to Yohden Lodge, he started to come back to us, and seem not to be as violent because of the changes in his medication, (tramadol was taken off the list). My husband has periods of 'vagueness' where he is very sleepy and cannot speak. This
is part of his condition - lewy bodies dementia.
In between, he seems to enjoy being in his own room. I think the noise in the lounges agitates, so I feel happier when he is in his room. I feel that my husband is in the best place for his needs, I think it his choice not to take part in activities, but I wish he would at least be able to do dominoes or something like that, which I think he is capable of.

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Review from Robert B (Husband of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that the experience I have found is great. I could not ask for a better home for my wife to be in. I have got nothing but accommodation for the staff. My wife cannot get out of bed, but she is looked after so good. Nothing much else to say except that it is a great home.

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Review from Catherine O (Mother of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive, approachable. Any problems will try and be resolved by staff.

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Review from Nikki S (Granddaughter of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant home is excellent.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Yohden Hall Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Yohden Hall Care Complex is calculated as follows: ( (136 Excellents x 5) + (74 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 211 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Yohden Hall Care Complex is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Graham

Graham Coulton

Job Title: Manager

Joined: 2023

Hello, my name is Graham and I am the Home Manager at Yohden Hall.


My goal as Home Manager is dedicated to supporting our residents in accessing purposeful and meaningful opportunities through person-centred care and support. I have worked in the health and social care industry since I was sixteen years old and after almost 25 years plus, I still wake up each morning with a passion to make a positive difference to both the team who I work with and the residents we all have the pleasure of sharing our days supporting and engaging with.