Eastbourne Care Home

5-7 Cobden Street, Darlington DL1 4JF
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9.3 76 Reviews
  • Eastbourne Care Home, Darlington
Located in a residential area in Darlington, Eastbourne Care Home is a spacious home from home setting offering residential and nursing care.

There are 41 bedrooms in total, each offering en suite facilities, with residents encouraged to add a personal touch to help them settle in and feel at home. Across the home there are also spacious living areas, two dining areas where residents can enjoy varied, home cooked meals and snacks and a great outdoors area including a Memory Garden. There is also a café onsite and a hairdressing salon too, giving residents lots of opportunities to socialise and relax.

Care professionals work hard to create an environment where residents feel at home and engaged in the home's community. There are plenty of activities arranged on a regular basis and the team always cater for celebrations for residents and their loved ones.

Eastbourne Care Home welcomes visitors, so please get in touch if you'd like to learn more or to book a tour.

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Care Provided by Eastbourne Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Eastbourne House Ltd
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Eastbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £960
    • Self-Funded Residential Dementia Care from £972
    • Self-Funded Nursing Care from £1,196
    • Self-Funded Nursing Dementia Care from £1,208
  • (these prices are only a guideline, please contact Eastbourne Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eastbourne Care Home Reviews (76)

Total of 76, showing 21-40
9.3

Eastbourne Care Home has a Review Score of 9.3 (9.346) out of 10, based on 35 reviews in the last 2 years. Over all time Eastbourne Care Home has 76 reviews.

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Date Published

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Review from D H (Son-in-law of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was the first time visiting my mother-in-law, and was very impressed with the home.
Very happy with the manager and all the staff are lovely, kind and professional.
Mother-in-law very happy and looks very well.
I have no worries or problems with the home or her care.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We're glad to hear that you were impressed with our home, and that your mother-in-law is happy and that our staff provided a warm welcome.


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Review from P E (Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in this excellent well-run home, March 2024 will complete two years. The current management and the staff are wonderful. Pleasant with cheerful 'good morning' greetings. The speed of the leader is the speed of the team. She has a smile for me at 84 years old to a 19-year-old carer. The main manager
to cleaners all lovely people.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We're thrilled to hear that you've had such a positive experience in our home and that our staff have made a cheerful atmosphere.


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Review from T S (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, my dad has resided here at Eastbourne Care Home, all staff and management have been extremely helpful, nice and polite. I would recommend it to anyone.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We appreciate your kind words about our staff and management and your recommendation means a lot to us.


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Review from Leah B (Niece of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very well cared for. The activities and entertainment are excellent. All staff are friendly.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are delighted to hear that your aunt is well cared for and that our staff are making a positive impact.


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Review from K C (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here a year and a half now and has received excellent care during this time. Staff are very professional and friendly tending to Mum's needs. When visiting you're welcomed with a smile and a cup of tea.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We're delighted to hear that your mum has received excellent care and that our staff's professionalism and friendliness have made a positive impact.


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Review from W L (Daughter-in-law of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastbourne Care Home is a home-from-home for my father-in-law. He loves it here and that is thanks to the wonderful staff the love and care given, even down to the kitchen staff, laundry and cleaners. They all give him a sense of security. We, his family highly recommend the home, a massive thank you
to all the staff and their devotion to all.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for taking the time to share your feedback about Eastbourne Care Home. We are thrilled to hear that your father-in-law is enjoying his time here and our staff are glad to be able to provide their care.


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Review from S B (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Eastbourne Care Home for nearly six years and loves every minute. Dad has a sound mind, and I have never heard Dad once call any of the staff. They are brilliant with him not only with Dad but with all the family. Always a friendly smile and always a cup of tea and a chat. As soon
as you walk into the home, it's like home from home. You should be proud of all your staff!

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are thrilled to hear that your dad is loving every minute, and your praise towards our staff is highly appreciated.


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Review from D S (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time that I have visited my mam she has been shown care, kindness and consideration. She has said many times that she is very happy living there.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

We greatly appreciate your feedback on your visits to Eastbourne Care Home. We are glad to hear that your mother has experienced care, kindness, and is happy living here.


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Review from A K (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff kind and helpful to my mum and me. The staff have been patient with her when she has been in an awkward mood. She likes the food and there is always plenty of it. Her room is always clean. Security is tight. She is always clean and dressed. She is unable to take part in
activities now but she was often in the lounge participating in activities. I am satisfied overall with her care and attention.

Reply from Gracie, Marketing Assistant at Eastbourne Care Home

Thank you for your feedback on Eastbourne Care Home. We are delighted to hear that our staff have been kind and helpful to both yourself and your mum.


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Review from C E (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all staff very caring, they sort any queries out, sort out medication and look after Mam. Mam is very settled and also says the staff all talk to her.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

We appreciate your feedback and we are glad to hear your mother has settled with the help of our staff's care and support.


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Review from Fred A (Husband of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the highest regard and thanks to all the staff here. Just can’t think of anything else to say, anything else to thank you all for what you do for me and my wife. Many, many thanks to you all.

Reply from Gracie, Marketing Assistant at Eastbourne Care Home

Thank you for your feedback on Eastbourne Care Home. We are delighted that we are able to provide care and support for you and your wife.


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Review from Mike H (Husband of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Seen a change in my wife since coming out of the hospital, moving downstairs and getting more care. The staff are a great lot.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for taking the time to leave us a review. We appreciate the feedback and we will work to improve the areas that fall below the 5-star rating.


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Review from P B (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, carers and nursing are very professional. The cleaning teams provide an excellent service. Beyond clinical duties, they all develop a personal level relationship with residents and family visitors that creates a wider family and friendly atmosphere. In turn, this makes for a very pleasant
residency.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your feedback on Eastbourne Care Home. We're delighted that our staff, carers, nurses, and cleaning teams, have contributed to a pleasant and friendly experience for you and our residents.


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Review from A R (Sister of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not a great experience at all. Regularly visiting my sister who would be lying in wet pads and a dirty bed.
Unable to get the care home to understand my sister needed a lot more support than she was getting.
Over 25 minutes once the bell was rang before someone finally came to help. Often we had struggled
ourselves to do the task we rang the bell for.
Alternative menu (non-existent). Showers are regularly missed (5 weeks my sister went without one) and don’t ask cause you won’t get.

Reply from William Doutch, Marketing Assistant at Eastbourne Care Home

Thank you for your review.
We would like to sincerely apologise that you feel the quality of care provided to your loved one was not of the usual high standard we expect at Eastbourne.

We take feedback extremely seriously and have commenced an investigation, which we will complete this under our complaint’s procedure. Please contact Head Office and ask to speak to the Operations Manager, so that we may address the issues raised immediately.


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Review from J T (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It’s very difficult to try and warn people of this care home in a review, but I will try my very best.
It’s been the worst experience you could imagine and my poor mum has been so stressed living here she’s actually got a bald patch from constantly pulling her hair. This was mentioned to the home..
but guess what.. nobody came to talk with us and the upper management and nurses were unapproachable, we found that out very quickly.
Left in drenched pads, drenched bed. Covered in coffee, left lying down to drink hot drinks (I have photos). I was constantly telling the home she isn’t independent but fell on deaf ears.
Obviously some days mum could be more independent and then some absolutely not.
The care home failed to see this in the year mum has been with them.
5 weeks once without shower so you can imagine how my mum felt. She was ready for pouring her water jug over her head to feel clean. Good luck if you choose this home.

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Review from Jackie C (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class home - could not fault it in any aspect. All the staff are so friendly and so willing to help. My father stayed here for four weeks, and he had nothing but praise and loved the food!
Would definitely recommend this well-run establishment to anyone.

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Review from D C (Friend of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend a number of times and always found the staff very friendly, helpful and kind as well as efficient and competent. There is a lovely family atmosphere and I would be more than happy to be a resident here myself if the need arose.

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Review from Tracey G (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who passed away in December 2021, had lovely carers who were kind, attentive, willing to go that extra mile. They were fantastic. This Care Home is warm, loving with a big heart, dedicated agency, and staff. I’m proud to say, she was in Eastbourne Care Home, at times they were run crazy but
never faltered in the level of care. Thank you for looking after my mum. Dedication to the end.

Reply from Sandra Carr, Operations Director at Eastbourne Care Home

Many thanks for taking the time to send such lovely feedback, it is most appreciated.


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Review from C H (Mother of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eastbourne Care Home supported my daughter after brain surgery. The manager and her staff are friendly, caring, and supportive.

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Review from C R (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was living in sheltered accommodation. He self neglected himself, refused to take medication and a lot of weight loss. When he came to Eastbourne he was eating and drinking very well and improved with his weight. He enjoyed doing activities. Staff have given him good care. My dad is a totally
different man now. I am very happy that my dad is in Eastbourne.

Reply from Sandra Carr, Operations Director at Eastbourne Care Home

Many thanks for taking the time to complete this feedback card, it is good to get such positive feedback, many thanks.


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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Eastbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.346 for Eastbourne Care Home is calculated as follows: ( (245 Excellents x 5) + (111 Goods x 4) + (29 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 410 Ratings = 4.346

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Amanda Cavanagh

Job Title: Interim Home manager

Joined: 2025

Our Home Manager is dedicated to providing the highest standards of care at Kara Healthcare. With years of experience in the care sector, they bring a compassionate and professional approach to managing the home, ensuring a warm and supportive environment for both residents and staff. Passionate about personalised care, they are committed to making a positive difference in the lives of our residents.