Eastbourne Care Home

5-7 Cobden Street, Darlington DL1 4JF
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9.3 76 Reviews
  • Eastbourne Care Home, Darlington
Located in a residential area in Darlington, Eastbourne Care Home is a spacious home from home setting offering residential and nursing care.

There are 41 bedrooms in total, each offering en suite facilities, with residents encouraged to add a personal touch to help them settle in and feel at home. Across the home there are also spacious living areas, two dining areas where residents can enjoy varied, home cooked meals and snacks and a great outdoors area including a Memory Garden. There is also a café onsite and a hairdressing salon too, giving residents lots of opportunities to socialise and relax.

Care professionals work hard to create an environment where residents feel at home and engaged in the home's community. There are plenty of activities arranged on a regular basis and the team always cater for celebrations for residents and their loved ones.

Eastbourne Care Home welcomes visitors, so please get in touch if you'd like to learn more or to book a tour.

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Care Provided by Eastbourne Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Eastbourne House Ltd
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Eastbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £960
    • Self-Funded Residential Dementia Care from £972
    • Self-Funded Nursing Care from £1,196
    • Self-Funded Nursing Dementia Care from £1,208
  • (these prices are only a guideline, please contact Eastbourne Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eastbourne Care Home Reviews (76)

Total of 76, showing 41-60
9.3

Eastbourne Care Home has a Review Score of 9.3 (9.346) out of 10, based on 35 reviews in the last 2 years. Over all time Eastbourne Care Home has 76 reviews.

Overall Experience

  • 46
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Date Published

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Review from Perry W (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Under the old management, my mum was so happy, cared for and well. New management took over 2 years ago. I am utterly disturbed by their attitude and care. Instead of a regular bedtime, my mum, 91 with vascular dementia, is often left in a recliner chair with the controller kept out of reach, her feet
off the floor and the tv on throughout the night with 3 remote controls left on her table, and the help/assistance button kept on her bed which she is not in. It is imminent that she will very soon become immobile and incontinent and is increasingly vacant/withdrawn during daytime and unable to eat or communicate due to lack of routine or sleep.
They deny everything; my beautiful mum is quickly becoming a soulless shell.
I am trying my hardest to take my mum from here to a care home where the word care should mean everything.

Reply from Sandra Carr, Operations Director at Eastbourne Care Home

It is very disappointing to get such a negative response. We are fully aware of the concerns raised and are addressing issues that have been brought to our attention. It is upsetting to have to complain about ones loved ones and we do appreciate feedback so that we can address issues.
We would comment that this is an individuals feedback and not representative of the service that is offered at Eastbourne.


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Review from A W (Brother of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister received end of life care at Eastbourne the staff were excellent.

Reply from Sandra Carr, Head of Operations at Eastbourne Care Home

Many thanks for taking the time to complete the feedback card.


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Review from Malcolm S (Son of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made to feel a member of the Eastbourne family and loved the care she received from all of the staff. She loved her room and was proud of all her pictures on display and would relate tales about all of them. She loved the food she received and felt they were cooking for just her. She would
tell us about the residents and staff. She had a mind of her own and would say if something was wrong.

Reply from Sandra Carr, Operations Director at Eastbourne Care Home

Many thanks for taking the time to complete the feedback. It is good to receive such positive feedback.


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Review from Sean B (Son of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting to getting my mother settled in, she has been made to feel like part of the Eastbourne Care Home's family. Nothing is too much trouble, every team member is superb, the home is welcoming and comfortable and my mother is more than happy to stay at home.

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Review from P M (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy here.
Wonderful staff, so attentive and very caring.
Because it is a small home with plenty of staff, I have no worries about my mum's care.

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Review from M C (Niece of Resident) published on 29 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first entering Eastbourne Care Home my sister and I was made to feel very welcome and were shown around the area where my uncle would be residing. Any queries or "problems" that have arisen have been quickly resolved and my uncle has received constant good care.

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Review from E S (Resident) published on 29 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class staff. First class home.

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Review from Rebecca S (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for the right care home for your loved one is extremely hard. The minute we walked into Eastbourne house we knew it was the one for Dad. It is always clean and smells fresh. Every member of staff is friendly and always happy to help. My Dad settled really well and is always happy and content,
which is great. I can't imagine anywhere better.

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Review from R F (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are fabulous, knowledgeable, caring professionals. Nothing fazes them. They made a difficult experience bearable.

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Review from Debbie A (Friend of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home and found staff to be extremely pleasant and helpful. The home was clean with no odours.
The activities lady was engaging with residents, the plan of activities displayed seemed to be a variety of things for residents to do.

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Review from Gerald K (Son of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father was resident here for the final months of his life and I could not fault the nursing staff for their professionalism and caring attitude towards him. They were never too busy to stop and discuss his daily condition and I was regularly informed of any developments. In addition, the home is
extremely well run by the care manager and it shows in the ability and attitude of all the staff.

Reply from Sandra Carr, Head of Operations at Eastbourne Care Home

Thank you for taking the time to send us the review.


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Review from John L (Son of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are, as a family, very happy with the care my father receives from all staff. Staff are very considerate and respect him, allowing his personal dignity at all times.


Our father is supported and cared for at the highest standard.


All the staff are greatly appreciated.


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Review from Susan D (Niece of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was resident here for 3 years, the staff were wonderful, spending time with her. The family were always happy to visit the home and were welcomed by the staff.


At the end of my aunt's life, I was kept informed at all times.


Thank you to all the staff.


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Review from Stephen M (Respite Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to unfortunate circumstances, I have had to stay longer than originally planned at Eastbourne. Fortunately, I could not be in better hands. The care, assistance, help and attention I have received from all sections of the staff cannot be faulted. The management went out of their way to enable me
to extend my stay at the care home so that I could be at ease. The daily care I need from all the carers is first class who give detailed attention to any task they are required to do with diligence and great dignity. The catering service team is excellent, they provide a good range of choice of freshly prepared meals. There are high-quality maintenance, housekeeping and laundry services provided. There are plenty of well provided, organised and themed activity and social events for all to take part in.

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Review from C W (Sister-in-law of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff from management down provided excellent care in a relaxed and caring atmosphere.

Reply from Sandra Carr, Head of Operations at Eastbourne Care Home

Thank you for your review.


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Review from E W (Brother of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All aspects very good.

Reply from Sandra Carr, Head of Operations at Eastbourne Care Home

Thanks for taking the time to make an appreciated review.


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Review from S L (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has come into Eastbourne for rehabilitation after a fall and then a hip replacement. From day 1 she has been given excellent care by all members of staff. Nothing is a trouble and all spare a little time for a chat and reassurance. The rooms are comfortable and cosy and mam is very settled, which
makes me feel happy knowing that she is being well looked after.

Reply from Sandra Carr, Head of Operations at Eastbourne Care Home

Thank you for taking the time to complete the feedback card, great to get such positive feedback.


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Review from Pat N (Wife of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so helpful and happy which makes such a difference to everybody, on the whole, it is such a happy place.

Reply from Sandra Carr, Head of Operations at Eastbourne Care Home

Many thanks for taking the time to make such positive comments.


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Review from J C (Niece of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care and treatment within this care home to be extremely of the highest standard. The staff of all departments, nurses - carers, kitchen, domestic, maintenance, physio, management etc go above and beyond to make people feel at ease and make their stay as comfortable as possible.
The care
and dedication of all staff is second to none (excellent).

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Review from G S (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to tell you what a warm, pleasant, homely and extremely friendly place Eastbourne Care Home is. Since Mum went in there in July, she has had nothing but the best care from every member of staff, from the highest management to every domestic. Fabulous place, fabulous staff. Can't praise
it enough. Keep up the good work.

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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Eastbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.346 for Eastbourne Care Home is calculated as follows: ( (245 Excellents x 5) + (111 Goods x 4) + (29 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 410 Ratings = 4.346

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Amanda Cavanagh

Job Title: Interim Home manager

Joined: 2025

Our Home Manager is dedicated to providing the highest standards of care at Kara Healthcare. With years of experience in the care sector, they bring a compassionate and professional approach to managing the home, ensuring a warm and supportive environment for both residents and staff. Passionate about personalised care, they are committed to making a positive difference in the lives of our residents.