Eastbourne Care Home

5-7 Cobden Street, Darlington DL1 4JF
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9.3 76 Reviews
  • Eastbourne Care Home, Darlington
Located in a residential area in Darlington, Eastbourne Care Home is a spacious home from home setting offering residential and nursing care.

There are 41 bedrooms in total, each offering en suite facilities, with residents encouraged to add a personal touch to help them settle in and feel at home. Across the home there are also spacious living areas, two dining areas where residents can enjoy varied, home cooked meals and snacks and a great outdoors area including a Memory Garden. There is also a café onsite and a hairdressing salon too, giving residents lots of opportunities to socialise and relax.

Care professionals work hard to create an environment where residents feel at home and engaged in the home's community. There are plenty of activities arranged on a regular basis and the team always cater for celebrations for residents and their loved ones.

Eastbourne Care Home welcomes visitors, so please get in touch if you'd like to learn more or to book a tour.

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Care Provided by Eastbourne Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Eastbourne House Ltd
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Eastbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £960
    • Self-Funded Residential Dementia Care from £972
    • Self-Funded Nursing Care from £1,196
    • Self-Funded Nursing Dementia Care from £1,208
  • (these prices are only a guideline, please contact Eastbourne Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eastbourne Care Home Reviews (76)

Total of 76, showing 61-76
9.3

Eastbourne Care Home has a Review Score of 9.3 (9.346) out of 10, based on 35 reviews in the last 2 years. Over all time Eastbourne Care Home has 76 reviews.

Overall Experience

  • 46
  • 25
  • 2
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  • 2

Date Published

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Review from Frank M (Father of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I, being a father to the patient in Eastbourne Care Home, I thank ALL concerned in the care of my son. I could not be more satisfied with the care and wellbeing of my son and would recommend it (the home) to any person thinking of taking up residence.

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Review from John B (Respite Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I left hospital I thought I would never walk again, but after only 25 days of rehabilitation here, I'm walking again. All the staff are friendly, utterly professional, compassionate, and above all caring. The food is very good, the physiotherapy equipment is excellent, as are the physiotherapists.
I would highly recommend Eastbourne care home.

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Review from Ron M (Son of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 x weeks in Eastbourne Care Home in Darlington, my father came out today 100% better than when he went in. After suffering a stroke, the care and attention to detail he received was excellent.
We as a family cannot praise it enough. Well done and keep up the good work.

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Review from Christine W (Daughter of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, very friendly, very good atmosphere, well cared for. Residents are very happy because there are a lot of activities and entertainment. Food excellent, staff and management are very friendly and helpful when needed.

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Review from Helen R (Regular Volunteer) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Worked with staff on a day shift.
Superb care of range of residents.
All needs catered for with a smile and enthusiasm and time for visitors as well.
Everyone is looked after safely. Staff teamwork is amazing.

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Review from Pauline E (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the standard of care. The staff are very good. The food is lovely. The home is clean and fresh and most importantly, my mum is happy. Mum cannot praise everything enough.

Reply from Jennifer Houghton, Director at Eastbourne Care Home

Such a lovely response from a residents family member. We aim to make every resident and their families feel welcome at our home.


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Review from Pat W (Sister of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother who is a resident at Eastbourne Care Home had planned to marry his fiancée but was unable to get to the Registry Office. It was suggested they get married in the home and despite the fact that this had never been done before, the entire staff moved quickly into action. The manager and her
staff could not have been kinder and nothing was too much trouble for them. The buffet was delicious, so many thanks to the catering staff. Even off-duty staff came to wish them well on the day. Thank you to all of you for making it such a memorable day for us all.

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Review from Sarah S (Daughter of Resident) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, very welcoming and safe feeling. Friendly and approachable staff that seem to know their roles inside out, plus a wonderful new manager. Always helpful and caring when needed. Fab new changes to the home itself too, like a whole new place, love it. I feel very secure with Mum's
care and lifestyle within the home. Well done to the manager and the team. Thanks again.

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Review from John B (Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Eastbourne Care Home to complete my preparation for going home after 2 months in hospital. I was very well looked after by caring staff whose humour and style suited me well. The food was good and tasty far outshining what the hospitals could provide.

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Review from Margaret R (Friend of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in this home since June 2015 and is very happy with all the staff and her social care and surroundings. Everyone treats her with love and respect and seldom are there are problems, which are then quickly and easily resolved. The home has been taken over and a lot of improvements have
taken place, both with the resident care and attention but also with the modernisation of the building. Such as decoration of the bedrooms, a new wet room, proposed coffee lounge and painting and decoration throughout the building. Congratulations to all the staff and management who are totally responsible for her happy environment and trying to keep her positive.

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Review from Brenda S (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Eastbourne a friendly homely place. The food is good, homemade, tasty, plenty of it.

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Review from Sonia D (Daughter of Resident) published on 18 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

May was a worrying month wondering if my dad was going to be allowed to reside in Eastbourne but the staff made it a whole lot easier as they treat my father as though he was already a permanent resident and now that he is permanent it has been like a large weight lifted off mine and his shoulders,
so a big thank you and lots of praise to the staff for helping in a brilliant way.

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Review from Sheila B (Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been in other care homes and Eastbourne is much better, the staff were very helpful.

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Review from Vernon M (Son of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was recently resident at Eastbourne Care Home, Darlington. This was initially for assessment/reablement and then end of life care.


We cannot speak highly enough of the staff and management at the Home. Inevitably they are very busy people, but managed to find time for the kindness and

concern that makes so much difference and gives some quality to this distressing stage of life. My mother repeatedly spoke highly of the staff and said she would like others to know of their kindness.


In turn, as her next of kin, we were ourselves both helped and greatly touched by the support, friendliness, warmth and caring we received. In no small measure, it enabled us to cope.


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Review from Helen (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came into Eastbourne Care Home from hospital for rehabilitation. She has been well cared for with lovely staff and has been given physio and is now able to return home, which at 97yrs is wonderful. All the staff are approachable and helpful and can't do enough to help them.

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Review from B C (Daughter of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently stayed here for 3 months due to ill health. She enjoyed her time here. I am happy with the care she received. All staff here were AMAZING, all lovely. My mum has since returned home and is receiving home carers from another provider. I wish Eastbourne carers could continue her care.
They are brilliant! Could not recommend more! Will miss all the staff!

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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Eastbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.346 for Eastbourne Care Home is calculated as follows: ( (245 Excellents x 5) + (111 Goods x 4) + (29 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 410 Ratings = 4.346

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Amanda Cavanagh

Job Title: Interim Home manager

Joined: 2025

Our Home Manager is dedicated to providing the highest standards of care at Kara Healthcare. With years of experience in the care sector, they bring a compassionate and professional approach to managing the home, ensuring a warm and supportive environment for both residents and staff. Passionate about personalised care, they are committed to making a positive difference in the lives of our residents.