Middleton Hall Retirement Village

Middleton St George, Darlington DL2 1HA
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9.9 62 Reviews
  • Middleton Hall Retirement Village, Darlington
Middleton Hall Retirement Village is an award-winning, purpose-built retirement community set in a beautiful 45-acre estate that offers a range of residential care services and supported apartments. Independent retirement living apartments and bungalows are also available to purchase on site.

The care services offered include:

Middleton Grove - supported apartments in the historic heart of Middleton Hall offering spacious and comfortable rental accommodation. Care support, housekeeping and dining services are included to enable residents to enjoy an independent lifestyle.

Middleton Court - a higher dependency care service designed for people living with, for example, a progressive neurological condition such as Parkinson’s disease, those recovering from a stroke and people requiring a higher level of physical care, such as a needing a hoist to help with mobility difficulties.

Middleton Gardens - residential care in bright and spacious ensuite rooms with communal dining and sitting areas, supported by friendly and professional care teams.

Middleton Oaks – three households providing innovative small group living facilities for up to 8 people living with dementia or memory difficulties. A lifestyle where residents can participate in different events and use all the facilities available on site is promoted.

All residents are supported to stay active and independent and daily activities and regular trips are organised. Residents, their families and friends can enjoy the village’s extensive community amenities including the Orangery café and shop, restaurant, library, art studio and the estate, with sports pavilion, bowls, boules and pitch and putt, woodland walks and community allotments.

The onsite Health and Wellbeing Centre team also assist residents to use the gym and fitness studio, swimming pool, jacuzzi and therapy rooms and undertake one-to-one sessions.

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Care Provided by Middleton Hall Retirement Village

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Middleton Hall Retirement Village
  • Person in charge
  • Debby McGinnes (Head of Care & Quality)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Middleton Hall Retirement Village

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,121 – £2,345
    • Self-Funded Residential Dementia Care £1,600 – £2,000
    • RESPITE Self-Funded Residential Care £1,260 – £2,125

  • Care fees are based on Middleton Hall's individual assessment of care needs, which determines the most suitable type of care service best placed to meet the person's needs. The fee rates vary depending on the type of care required and the type of care service within Middleton Hall. For more information about fees and charges and what is included within the fee rates, please contact Middleton Hall for further details.
  • (these prices are only a guideline, please contact Middleton Hall Retirement Village to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy and visitors welcome at any time.


  • Parking

  • Parking is freely available in car parks near Reception.


Middleton Hall Retirement Village Reviews (62)

Total of 62, showing 41-60
9.9

Middleton Hall Retirement Village has a Review Score of 9.9 (9.908) out of 10, based on 25 reviews in the last 2 years. Over all time Middleton Hall Retirement Village has 62 reviews.

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Review from A L (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the high level of care and attention that Mum has received during her time at Middleton Hall. She has benefited enormously from the increased social interaction and really enjoys the film club! Staff are superb; friendly, helpful and supportive. The assisted living area
has a welcoming kitchen/dining room where we can join Mum for a cup of tea after work, much like we would at home.

Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

Thanks for taking the time to give your feedback. We do so want residents to feel at home!


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Review from David H (Respite Resident) assisted by family/friend published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was persuaded by my daughter to come to Middleton Hall for some respite care, despite some initial reluctance on my part. However, I can honestly say that I have been overwhelmed by the kindness and friendliness of everyone here. I have been made to feel very welcome and more at than I was expecting.
I have thoroughly enjoyed the excellent food, the only problem being it is too nice!

Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

It was lovely to have you with us and we hope to see you again soon.


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Review from Julie W (Wife of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention. Friendly and polite and respectful.

Reply from Fiona Green, Marketing Manager at Middleton Hall Retirement Village

Thank you for your time in providing us with your feedback. It is very much appreciated.


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Review from Vera T (Respite Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming here to visit relatives since it was originally opened and have been coming personally ever since.

Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

Thank you and we hope you keep in touch!


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Review from M B (Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Three weeks respite care at Middleton Hall was enjoyable. I have been there before it allows my daughter to take holidays. I am always very well cared for and the staff are very kind, helpful and sincere. I treat this as my holiday, the food is varied and very enjoyable. The place is set in beautiful
grounds providing lovely walks and also there are trips out arranged by the staff, all in all, they warrant full marks.

Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

Thanks for letting us know your feedback and we hope to see you again soon.


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Review from Kevin G (Son-in-law of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was quite poorly in 2015 and was when feeling better, installed in the independent living section of Middleton Hall having had experience of respite care in March 2015. From the day she moved in it was apparent immediately that she was in a special place. Anytime she needed help it
was given freely without the need to ask. All of the staff walked down the same path with her until she sadly died in September. Primarily Middleton Hall is a home filled with people who are very caring without exception. I feel Middleton Hall should be the yardstick by which all care homes are measured. Their standards are unbelievably high.

Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

It has been an absolute pleasure to look after your mum-in-law. She was a very special lady, who joined in so many activities and events and contributed much to life here. Thank you for your very thoughtful and considered comments.


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Review from Jane R (Friend of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate the staff at Middleton Hall highly enough as they are always smiling, friendly, patient, caring and supportive, all of which made the move of our friend from her own bungalow into a home much easier than expected.


Middleton Hall is set in beautiful grounds which are immaculately kept,

as is the Hall itself. The facilities are amazing - spa with swimming pool, bistro (the Orangery), library, hairdresser, vision room where films are regularly shown - and there are plenty of planned activities and outings.


We always enjoyed visiting our friend, having lunch with her in the Orangery or accompanying her to one of the special evening meals.


A big thank you to everyone at Middleton Hall and the Grove.


Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

Thank you, your review is much appreciated. You have a been a great support to your friend and helped smooth the process for her.


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Review from Marilyn A (Sister-in-law of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and care.
Very good food and helpful staff.

Reply from Jan Hargrove, Marketing Coordinator at Middleton Hall Retirement Village

Thank you for your time and your lovely review.


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Review from Patricia M (Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are pleasant and look after you well. Nothing is too much bother. The pool staff are great.

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Review from Brenda U (Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 weeks in a hospital and 2 not well at home it became obvious I could not go on our family holiday to Cornwall.
At very short notice we asked if I could go into Middleton Hall.
In 2 days I was in.
In the week that followed I was shown great kindness.
I have a shake on my hand and preferred
to stay in my room for meals, that was arranged.
The food was excellent, there was a choice the day before, lovely soups and sweets.
The ladies who looked after you were so interesting to talk to and never made you feel uneasy.
I missed the holiday but had another.

Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

Thank you so much for giving your personal account of your break here. We very much enjoyed having you and are glad you feel it was a holiday. Drop in any time!


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Review from Joanne H (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Middleton Hall could not have been kinder or more supportive to both my mother and me during a very difficult time. The level of care provided was exceptional and they went above and beyond to look after my mum. You can tell all enjoy their work even in difficult circumstances. I would
not hesitate to recommend Middleton Hall and wish them every success.

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Review from Leslie B (Respite Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant 9 day stay. The smiling, happy staff helped in every way to fulfil all my requirements. The chefs and all serving staff gave me every satisfaction to cook me 1st class meals appropriate for my inability to chew. Every request was dealt with speedily to my satisfaction.


The room was excellent,

possibly a new mattress would make the bed more comfortable. I would like to have more than one art class a week for my next visit in December.

Reply from Jan Hargrove, Marketing Assistant at Middleton Hall Retirement Village

Thank you for taking the time to give feedback. We look forward to seeing you again in December.


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Review from M R S (Respite Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All services were excellent, staff very pleasant and courteous. There were daily activities to be free to join in and other residents I met were friendly and welcoming.
I would have no hesitation in going to this home again!
Excellent all round, I can't say more!
P.S. I forgot to mention the beautiful
gardens surrounding the hall, with plenty of seating to use!

Reply from Jan Hargrove, Marketing Assistant at Middleton Hall Retirement Village

Thank you. Hope to see you again soon!


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Review from S S (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my mother several times and always find Middleton Hall (The Grove) friendly and efficient.
I would recommend to anyone who needed this type of care.

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Review from Janet W (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home facility at Middleton Hall is superb. My father has been a resident for 4 months and everyone involved in his care has done their utmost to ensure that he is comfortable and content. His personal care is tailored to take account of his medical conditions and what he told the Middleton
Nurse he wanted when he first went to the home - a friendly and customer focused facility. The staff know my father well and now know me (as an occasional visitor). The icing on the cake is that his health has improved week by week.

Reply from Jan Hargrove, Marketing Assistant at Middleton Hall Retirement Village

Thank you for taking the time to respond, with some useful detail. It is wonderful to see the positive benefit to your father's health.


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Review from J W (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Jan Hargrove, Marketing Assistant at Middleton Hall Retirement Village

Thank you for your positive review. It is always useful to gain feedback. We would like to discuss further the food and drink provision so that in future you feel able to rate this aspect as positively as all others.


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Review from P S (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and services. I cannot fault this facility. Everyone is treated with dignity and respect. Staff are all highly competent and professional. It is a safe place for anyone to call 'home' whatever their needs.

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Review from Margaret P (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second visit for respite care and now I am unable to travel alone, and do not see the point of going to hotels to sit and watch TV all day. I hope to visit yearly, in place of an annual holiday. The hall is immaculate and provides a homely, although luxurious environment.
Nothing seems
too much trouble for the cheerful, efficient staff and a first rate chef. The grounds are extensive and all provide suitable walks for those not so active as they once were. I have had a lot to do with care homes, for both family and career reasons. Middleton Hall is by far the best I've come across.

Reply from Jan Hargrove, Marketing Assistant at Middleton Hall Retirement Village

It was a pleasure to have the company of Mrs Pape and we look forward to seeing her on a regular basis.


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Review from D D (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the small (8 people) family unit for the past 4 years. Her vascular dementia has progressed so from being mobile and able to communicate when she first lived here, she now does not communicate coherently and is not mobile. In that time the dedicated team of carers have
patiently dealt with all these changes, never has she been distressed, she is content and they understand her moods and needs probably better than we do now. All residents are encouraged to join in all activities adapted to their abilities, many of them take part in household tasks as well as physical activities. Their motto is living well with dementia and they certainly do that. The staff in the unit are truly dedicated to their happiness and well-being at all times.

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Review from S S (Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came on a much-needed break from being a carer myself I have experienced and observed excellent are and services. A million thanks to the staff and to all who work and live at Middleton Hall.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Middleton Hall Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Middleton Hall Retirement Village is calculated as follows: ( (274 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Middleton Hall Retirement Village is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Please contact us for further information about our policy for admissions and viewings at the current time.


Awards / Recognitions (14)

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Meet the Team (3)

Colin

Colin Inglis

Job Title: Care Director

Joined: 2021

I was honoured and excited to be join the team at Middleton Hall Retirement Village as their Care Director on March 1st 2021. With this role, comes the opportunity to shape, develop and influence how Middleton Hall’s care services move forward and fully believe in the vision and values that have been established.


One of the exciting things is that this is a completely new role at Middleton Hall and I am planning to use my knowledge and experience to add value to the important services that we provide to our residents and families as well as our care teams.


Having initially qualified as a Registered Nurse, I have spent all my career predominantly in the private healthcare sector working with some local smaller companies, as well as larger national care providers. During this time, I have developed my managerial and leadership skills working in different roles within the sector, from Care Home Manager, Regional Director and Operations Director, before joining Middleton Hall.


As Care Director at Middleton Hall, I am responsible for providing clinical and some operational leadership and with the support of the Co-owner team, am focused on Middleton Hall being established as a provider of high-quality care and wellbeing and developing a motivated and engaged care services team.


In my spare time, I enjoy watching all types of sports, particularly rugby and trying to play a bit of golf.


Debby

Debby MGinnes

Job Title: Head of Care and Quality - Registered Manager

Joined: 2000

Debby wanted to be a nurse since childhood and qualified as a nurse in 1984, with honours. Debby spent the early part of her career working for the NHS in a private hospital in Grimsby, working on surgical wards and occupational health, whilst also working part-time as a teacher at the local college.


Throughout her career, Debby always admired older people because of their life stories that make that person unique. A passion she still holds today.


Debby is constantly looking to broaden her skillset having qualified as a Reiki practitioner and in addition Indian Head & Swedish Body Massage. Whilst at Middleton Hall, she has studied a degree in Dementia Studies graduating with a first-class degree. She built on this with further dementia training by becoming a Positive Approach to Care (PAC) trainer with Teepa Snow.


Debby enjoys that every day at Middleton Hall Retirement Village is different. Working as part of a team that is inspired to make a difference to the lives of older people gives job satisfaction and enables us to ensure that residents live well. She enjoys keeping up to date with practice and ensuring everybody is on the same page so residents have the best quality care possible.


What makes working at Middleton Hall worthwhile? When you see a special moment between a member of staff and a resident when they really connect.


Sheenagh

Sheenagh Young

Job Title: Middleton Oaks Care Manager

Joined: 2010

Sheenagh is responsible for the care and wellbeing of 16 residents predominately with dementia and a team of 30 Co-owners in Middleton Oaks. Her team are responsible for every aspect of their care; cooking, cleaning, caring for and entertaining all Middleton Oaks residents.


Sheenagh's team ensures that person-centred care is provided, and achieves this due to the relationships they build with their residents. The team in Middleton Oaks don't see themselves as a care facility, they see themselves as home.