Rydal Care Home

Rydal Road, Darlington DL1 4BH
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9.7 32 Reviews
  • Rydal Care Home, Darlington
Rydal Care home, situated in Darlington, offers residential care as well as nursing care, respite care, palliative care and specialist care for those living with dementia.

The home has a caring team of nurses and care workers willing to give residents the choice and respect they deserve.

Residents are included in the decision-making process whether it involves how they decorate their bedroom or what activities take place in the home.

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Care Provided by Rydal Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Young (Manager)
  • Admission Criteria
    • Separate unit for mentally disordered patients
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rydal Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £1,050
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Nursing Care from £1,100
  • (these prices are only a guideline, please contact Rydal Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Rydal Care Home Reviews (32)

Total of 32, showing 1-20
9.7

Rydal Care Home has a Review Score of 9.7 (9.702) out of 10, based on 25 reviews in the last 2 years. Over all time Rydal Care Home has 32 reviews.

Overall Experience

  • 19
  • 11
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Date Published

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7

Review from Sandra F (Respite Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident in Rydal Care Home for 5 days recently. I found the home to be clean & tidy but most of all and the most important thing was how welcoming caring & considerate the staff were. Nothing was too much trouble they just wanted to feel comfortable...They are a star team..

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your lovely words, it was a pleasure to have you in our home.


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Review from D R (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was admitted to Rydal for 6 weeks of rehab stay on a Saturday. To be honest, the first 2 days were not good, a lot of issues that we were unhappy about. I spoke with the Manager at the start of the week & told her of all of the issues. She was very sorry about Dad's experience so far and promised
to put things right & asked us/Dad to give them a second chance. She kept me informed at all times & I am happy to say that since then (bar a couple of meals that weren't suitable for him but were soon rectified) everything has been really good. The staff are amazing, very caring, considerate, friendly, and respectful - even one of the chefs came to see Dad about his dietary requirements. The room was kept clean and tidy and the food was lovely. The Physios and OH were fab & together Dad's progress was enough to get him back home, which we didn't think would happen. We are happy that Dad did stay & would recommend Rydal Care Home. Many thanks to all.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you so much for your kind words. I hope Dad has settled well back at home. It was a pleasure to have him with us and work with you as a family, too.


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Review from Julie B (Respite Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was sent to Rydal for rehab and I can honestly say the care he was given was great. He was well looked after, kept clean and tidy and nothing was a bother for the staff who was always kind and friendly. He had good physio and went from not being able to walk to walking with a walking frame.
The food was lovely good wholesome cooked food. Overall, he enjoyed his stay and would recommend the care home.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your lovely words - it was a privilege to see him improve and we hope he continues to do so. I will pass your lovely word on to the staff.


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Review from Ian Y (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Rydal for end-of-life care following a diagnosis of terminal cancer. She was cared for well, the staff were kind, caring and had great attention to detail. One nurse in particular was a wonderful nurse who went above and beyond.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your kind words. We strive to deliver good care to all our residents and their families.


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Review from Heather B (Granddaughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother attended Rydal Darlington for a period of rehabilitation.
I would really like to outline my experience and gratefulness for the staff at this care home.
In particular I would like to highlight the manager, I cannot express how much she went above and beyond to settle my anxieties and
express her knowledge in this topic area to reassure me about the care and attention to detail that my grandmother would receive during her stay. After the duration of the stay I am pleased to confirm that my grandmother did receive everything promised and felt comfortable and calm throughout the duration, something the family were worried she may not do from previous experiences. Can I please outline my praise, appreciation and thanks to the manager, someone with a clear passion to care for others, in addition to her team.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you very much, we are extremely passionate about care delivery and making a positive impact on our residents and their family's lives.


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Review from E D (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all staff and management so kind, helpful and patient. I found they supported my dad and my family so well throughout his stay at Rydal.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your kind words, it was a pleasure to look after your father at Rydal.


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Review from B L (Wife of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt my husband was well looked after with a couple of the carers going above and beyond for him. The food was very good with a good variation to choose from.
The cleaners and laundry staff visibly seen every day also did a good job.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you very much for your review, we take great pride in the care that we deliver. It was a privilege to look after your husband. Kind Regards.


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Review from Sheila H (Wife of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Husband went for 6 week respite care after hospital. He became ill again while in Rydal and staff looked after him very well. Always clean. Medicines issued at correct time, and all staff were wonderful. Food very good!
Would like to give special mention to the nurse on floor one, so easy to approach
if I had any questions. Also the manager was very supportive.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your kind words, It was an absolute privilege to look after your husband. I will pass on your kind words to the staff.


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Review from William O (Husband of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasantly surprised with this care home. My wife was sent from our local NHS hospital for respite and physiotherapy to get back to walking after a nasty fall at home. The home was warm, clean and very welcoming - there were no unpleasant smells and the en suite room very clean and smartly furnished
and decorated. All the staff have been wonderful and extremely helpful. I would recommend this care home to anyone.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your wonderful words. I will pass on your words to the staff. I hope she is doing well.


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Review from c n (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It took a while for Mum to settle in but the staff were very friendly and patient with her. The reason for my review is just to highlight the times when we felt the staff were overstretched. During these times the activities were missed and the wait for the bathroom was at times longer than we would
have liked for other residents too. Phones can go unanswered for periods of time the focus being quite rightly on the resident's care but frustrating all the same. I have only admiration for the staff as it is obviously a demanding job and they do it with good humour and genuine affection for the people in their care.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your review, the staff are exceptionally caring and patient, we have a wonderful staff team that I am proud of. It is an extremely demanding job, but please be assured we carry out dependencies on a weekly basis to ensure our staffing is adequate and safe, it has been a pleasure caring for your aunt. We do apologise about the phones.


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Review from Anne F (Respite Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was sent to Rydal Care Home to recuperate from an operation at the hospital to mend a right broken femur. This was after one week spent in a different hospital. Because of visiting difficulties there for my husband (83 years old). Rydal Care Home kindly offered me a bed and the excellent physiotherapy
treatment there helped me to go home after about ten days. My dairy free diet caused some difficulty with meals but the excellent cook used his imagination andall was well. My thanks to the pleasant, very good staff.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for you review of Rydal Care Home, it was a privilege to be able to take care of you and get you back on your feet.


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Review from Carole C (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent two weeks in Rydal Care Home after a hip replacement. The staff took great care of him and met all his needs. The physiotherapists got him back on his feet safely and he is now home. Thanks to all who were involved in his care.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your kind words, it was a pleasure looking after your father. Thanks.


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Review from June B (Respite Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are great. Food excellent. Room cleaning is poor.

Reply from Rahi Joshi, Marketing Associate at Rydal Care Home

Thank you for sharing your thoughts with us. We are glad to know you are comfortable with the care provided by the team. We will look into the concern raised by you and take necessary action if required.
Kind regards.


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Review from Peter R (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and management.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your kind words, it is a pleasure to be able to support your mum.


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Review from A S (Son-in-law of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A great care home with caring, dedicated staff, and our family member is well looked after. A credit to the care home profession.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your lovely review.
We take great pride in ensuring people are well cared for.
Thanks.


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Review from J L (Wife of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late husband was nursed and cared for until his death. The staff treated him with care and compassion and gave me support. I have only admiration for staff as it's not an easy job to do. Just as emotional/physical for them as well as me. A big thank you to the managers and staff.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your kind words Jennifer, caring for your husband was an absolute pleasure and our relationship will continue. Kind Regards Natalie


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Review from Sophie C (Sister of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been living in Rydal Care Home receiving rehabilitation, he has progressed so much he is now able to return home to live independently. This is down to the hard work of the physios, occupational therapists and also the kind and caring staff. They all go above and beyond, nothing is too
much for them. And my brother cannot praise them all enough. The management team are all friendly and welcoming - they always answer the door with a smile! Thank you!

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you, we have enjoyed caring for your brother and seeing the progress that he has made.


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Review from Paul S (Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be excellent. They have always been really helpful and made my dad's stay as comfortable as it can be. He seems settled now and that is a comfort to know he is well looked after.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you, Paul, it is great to hear your positive feedback. kind regards.


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Review from M M (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad is getting very well looked after and staff are so lovely and caring. Nothing is too much trouble for them. I've also found them very supportive of myself and feel I have made new friends.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Good Afternoon M M, thank you for your lovely words, we are here to support our residents but also our families and we hold this ethos close to us.


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Review from Keith C (Son of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always caring and thoughtful. They treat my mother with respect and decency.
My mother has been in the home now for two years, and her health has predictably declined. The staff have consistently given excellent care and support to the family.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you Keith, taking care of your mother is a privilege to us all.


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Rydal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Rydal Care Home is calculated as follows: ( (201 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 275 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rydal Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Natalie

Natalie Sommerville

Job Title: Manager

Joined: 2020

Hi,


I am the home manager of Rydal care home.


Care is my passion, and making a difference to people brings me a lot of joy and satisfaction.


I’m also passionate about creating a lovely friendly welcoming home environment for families as well as families.


Frequently Asked Questions about Rydal Care Home

What types of Care is Rydal Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rydal Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Rydal Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Rydal Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Rydal Care Home to the centre of Darlington?

0.7 mile(s) as the crow flies, distance by road may be significantly further.