Springfield Care Home

Wylam Avenue, Darlington DL1 2QA
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9.9 62 Reviews
  • Springfield Care Home, Darlington
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Care Provided by Springfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Springfield Care Home Ltd
  • Person in charge
  • Gail Carter (Manager)
  • Admission Criteria
    • Convalescent patients aged 55 years and over.
    • Ages 18+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Springfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £910
    • Self-Funded Residential Dementia Care from £910

  • Our fees are very competitive and offer outstanding value for money.
  • (these prices are only a guideline, please contact Springfield Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to Springfield Care Home to view the services provided, no booking is required.


  • Parking

  • Parking is available on site.


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Springfield Care Home Reviews (62)

Total of 62, showing 1-20
9.9

Springfield Care Home has a Review Score of 9.9 (9.936) out of 10, based on 12 reviews in the last 2 years. Over all time Springfield Care Home has 62 reviews.

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Review from Susan S (Friend of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and helpful and nothing is too much trouble, staff are very polite and go beyond to make you welcome whenever you go no matter what time of day they all have a smile on their faces and make you feel very welcome.

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Review from John R (Brother of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister was admitted to Springfield Care Home two years ago, she was very poorly - mentally and physically. She had been a very independent 94-year-old but due to the onset of dementia and the loneliness of Covid, she was a shadow of her former self. Over the next 12 months, the management and
amazing care staff spent time and effort making her feel safe and secure and with their continuing care and kindness, she is now happy and settled and we can't ask for any more. The Home provides updates via social media, which is lovely for us to see as we live quite a distance away. Nothing is ever too much trouble, everyone is so thoughtful and caring.
This was the best decision we have ever made. Well done to everyone concerned.

Reply from Craig Daniels, Owner at Springfield Care Home

Thank you for taking the time to submit a review; your feedback is paramount to the service we provide at Springfield Care Home. I will pass your comments on to our team. Thank you again. Regards, the management team.


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Review from Tracy H (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has been a resident at Springfield for over 4 years. I could not wish for her to be in a better place in terms of care. The staff are truly exceptional and my sister and I are so grateful for the friendly, kind care that she receives. The home has a lovely, friendly and calm
atmosphere. The variety of activities is brilliant and there is always an effort to include everyone. I have nothing but the highest praise for Springfield and all involved in the care provided. A 'five star' home in every way.

Reply from Craig Daniels, Owner at Springfield Care Home

Thank you for taking the time to submit a review; your feedback is paramount to the service we provide at Springfield Care Home. I will pass your comments on to our team. Thank you again. Regards, the management team.


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Review from Paul S (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and service. The staff are brilliant, caring for my dad and understand him and his needs. It is an outstanding facility and do not worry one bit about my dad. When I go in I'm made to feel welcome as well.

Reply from Craig Daniels, Owner at Springfield Care Home

Thank you for taking the time to submit a review; your feedback is paramount to the service we provide at Springfield Care Home. I will pass your comments on to our team. Thank you again. Regards, the management team.


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Review from Peter W (Husband of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and staff are kind, helpful and available at all times despite the lack of sufficient social care funding all care homes are experiencing.
For many years, possibly twenty or so, promises have been made by all the different governments and we have had, of course, Covid and other contingencies
which have affected funding to all the social services.

Reply from Craig Daniels, Owner at Springfield Care Home

Thank you for taking the time to submit a review; your feedback is paramount to the service we provide at Springfield Care Home. I will pass your comments on to our team. Thank you again. Regards, the management team.


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Review from Susan H (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Springfield for a few years now and I have never had any worries at all. I know she is safe and well looked after. The staff are excellent and nothing is too much trouble. Well done to all!

Reply from Craig Daniels, Owner at Springfield Care Home

Thank you for taking the time to submit a review; your feedback is paramount to the service we provide at Springfield Care Home. I will pass your comments on to our team. Thank you again. Regards, the management team.


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Review from Christine B (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Springfield Care Home for a number of years now and I can say I'm very satisfied with how it is run. Management and staff are very friendly and approachable, very clean and comfortable home with plenty of variety of activities and entertainment.

Reply from Craig Daniels, Owner at Springfield Care Home

Thank you for taking the time to submit a review; your feedback is paramount to the service we provide at Springfield Care Home. I will pass your comments on to our team. Thank you again. Regards, the management team.


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Review from Joyce B (Regular Volunteer) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Springfield on many occasions and always found the staff very friendly, helpful and efficient.
The residents are their priority and treat them with respect and kindness.

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Review from Katharine W (Niece of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for some years now. I and my sister are her nearest relatives, and we are most grateful for the kind, caring and efficient care our aunt has. During her time here, she has lost some of her mental abilities, but despite now being occasionally difficult to care for, she is treated
with understanding, respect and kindness whilst being kept well-dressed, clean and comfortable. It is a lovely family-type environment with lots of lovely activities too.

Reply from Craig Daniels, Owner at Springfield Care Home

Thank you for taking the time to submit a review; your feedback is paramount to the service we provide at Springfield Care Home. I will pass your comments on to our team. Thank you again. Regards, the Management Team! (Name: Gail Carter Email: springfieldcarehome@outlook.com Position: Registered Manager)


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Review from June B (Friend of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the home for 14 months now, she was very frail and underweight when she went into the home. A year ago they nursed her back to health after a very bad chest infection.
Management and staff are kind, caring and trust everyone with respect and dignity.
I have total peace of mind
knowing she is loved and cared for.

Reply from Gail Carter, Registered Manager at Springfield Care Home

Thank you for taking the time to submit a review, your feedback is paramount to the service we provide at Springfield. I will pass your comments on to our team. Thank you again regards the Management Team!


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Review from Laura W (Regular Volunteer) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly, the activities coordinator goes out of her way to ensure residents are happy and knows their personalities so well. She treats each resident as an individual and caters to their needs.

Reply from Craig Daniels, Owner at Springfield Care Home

Thank you for taking the time to submit a review, your feedback is paramount to the service we provide at Springfield. I will pass your comments on to our team. Thank you again regards the Management Team!


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Review from D S (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite, kind and caring, can't do enough for my husband and myself. They tell me of any changes in my husband's habits or health without asking. I cannot praise too highly what is organised for the residents to join in with and relations to enjoy. I could not give him this high level
of care at home or the joy he gets from participating in the activities. They understand dementia and the need for stimulation.

Reply from GAIL CARTER, Registered Manager at Springfield Care Home

Thank you for taking the time to submit a review, your feedback is paramount to the service we provide at Springfield. I will pass your comments on to our team. Thank you again regards the Management Team!


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Review from Dave M (Brother of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Springfield Care Home for three years and I can honestly say there can't be any better care homes in the UK. If ever I had to come into care I would insist it was here.

Reply from Gail Carter, Registered Manager at Springfield Care Home

Thank you for your lovely comments, I will pass your feedback on to all the staff at Springfield.


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Review from K E (Brother of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for about three years and is generally satisfied with her care. But my concern is that most of that time has been in pain and discomfort with her legs and, together with incontinence, has not had the attention required by anyone. I appreciate that this is not a nursing
home, but she can, at times, be difficult to deal with, and tends to accept her situation whilst having a good grumble about everything. I'm sad to see her finish up like this but feel there's not much I can do about it.

Reply from Gail Carter, Registered Manager at Springfield Care Home

Thank you for your time on the phone to give me the opportunity to clarify your concerns and discuss these in more detail. I would like to reiterate and assure you that your sister's pain is currently being managed by a multi-disciplinary team and maximum pain relief has been prescribed by her own GP, who keeps this under close review. The district nurses visit regularly to support with the care and management of dressing changes and also take on board any concerns your sister may have.
Thank you for your review; we value all feedback as this helps to improve the service we provide. I hope the feedback today has given you the reassurance that your sister is receiving the quality of care she requires.


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Review from L W (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has vascular dementia and is often extremely confused, anxious and upset. I have found that Springfield treats my mother as an individual and does not categorize/label her due to her dementia. So important, as let's remember, my mum was a very capable and compassionate person who spent many
years working hard and also caring for others. She would have been devastated at the thought of ending up like this. A previous care home was unable to deal with my mum, but Springfield has put strategies in place to keep her as calm and settled as possible. It's not always easy, but they are prepared to deal with difficult times and not give up. I'm very grateful to the hard-working staff for this. Thank you.

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Review from Gary M (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care provided for my mother. Everyone is really friendly, professional and caring when I visit on a Friday afternoon; I'm always made to feel welcome. My mother has settled really well, even though it took a while before she got to experience the lounge instead of being a loner.
As her only surviving son of three, I know she is safe and well. She now looks forward to her time in the lounge, for which there is only one downside, she can't wait to get rid of me, which says a lot... So happy to see her smile again, and I know that she is in safe hands. Thanks again.

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Review from Phil M (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to stay initially for respite stay but settled really well and ended up staying on a permanent basis. Mum is well cared for, and the staff are friendly and caring. We are always made to feel welcome when we visit and are always communicated with by the staff if there are any changes in Mum's
health. Mum looks really well and really enjoys her food there.

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Review from Hazel T (Niece of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, who resides at Springfield Care Home, is very settled and is always keen to get back after we have had her out. The staff are caring and keep us informed of everything we need to be aware of concerning her health and well-being. It is a smaller care home which was important to us when choosing
a home for my aunt. This one ticks all the boxes and always feels welcoming and friendly - very happy

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Review from G D (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum moved into the care home, she has received first-rate care from hard-working and dedicated staff. The home is immaculate, and Mum calls it her home.
The staff are lovely and approachable, and they treat Mum with so much love and care that really shines through every time I visit.
They make
a lot of effort to stimulate the residents and to provide a range of social activities. For example, over the Christmas period, myself and my two cousins (who also have another relative in the home) went in and sang some carols for and with the residents. They do raffles and other fundraising events to raise money for the benefit of the residents. During the Jubilee celebrations, they decorated the whole home and hosted a tea party to which family members were invited. It was a lovely gesture.
I know that Mum is safe and well cared for, and we, as a family, cannot speak highly enough of all of the staff. I truly hope they are recognised for all their efforts.

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Review from M D (Son of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Springfield for just over a year and is settled and happy. The process leading to Mum's residency was traumatic, but the entire team were wonderful - with seemingly endless amounts of empathy, love and care for Mum and us as a family. Mum settled much quicker than we could
have hoped for, surprising us with little moments such as getting her nails done - something I can't ever remember happening before! The team led us through Covid restrictions, providing clear and simple information wherever possible, and supported family visits. Every time we visit, the team provide us with insights into Mum's welfare and activities, which helps us as a family. Everyone, from the manager to the nursing team is wonderful. We know Mum is receiving wonderful care and that the Springfield team have each resident at the heart of all they do. I can't thank or praise them enough.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Springfield Care Home is calculated as follows: ( (132 Excellents x 5) + (9 Goods x 4) ) ÷ 141 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Springfield Care Home

What types of Care is Springfield Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springfield Care Home provide?

Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Springfield Care Home have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Springfield Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield Care Home to the centre of Darlington?

1.6 mile(s) as the crow flies, distance by road may be significantly further.