Oak Lodge

Stockton Road, Haughton Le Skerne, Darlington DL1 2RY
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9.6 21 Reviews
  • Oak Lodge, Darlington
Oak Lodge is a long-standing residential home in the Skerne area of Darlington. The home has provided care to the community for over 25 years.

It is a small home which means they can assure a familiar friendly face each day, personalised support and truly bespoke care packages which focus on capability and not just need.

Oak Lodge has recently undergone some refurbishment with en suite rooms with showers, toilet basin now available.

The home manager is a professional manager of many years standing and is looking forward to answering any questions potential enquiries may have either by telephone, email or in person.

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Care Provided by Oak Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lyndsay Sargent (Home Manager)
  • Admission Criteria
    • LOCAL AUTHORITY CHC OR PRIVATE SELF FUNDED RESIDENTIAL CARE
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (9)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Oak Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,094 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400

  • PRIVATE SELF FUNDERS AT £1400MPER WEEK INCLUDES THE FOLLOWING IN FEES.
    PRIVATE FEE PAYERS HAVE FREE HAIRDRESSING CHIROPODY AND ESCORTED TRANSPORT FOR ALL HOSPITAL ADMISSIONS.
    Included hairdressing, chiropody and transport for all hospital appointments
    FREE WIFI FOR ALL SERVICE USERS
  • (these prices are only a guideline, please contact Oak Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • DO OPERATE A PROTECTED MEALTIMES POLICY AND DISCOURAGE VISITING AT THOSE TIMES IN MOST INSTANCES


  • Parking

  • Parking available onsite free


Oak Lodge Reviews (21)

Total of 21, showing 1-20
9.6

Oak Lodge has a Review Score of 9.6 (9.597) out of 10, based on 11 reviews in the last 2 years. Over all time Oak Lodge has 21 reviews.

Overall Experience

  • 14
  • 6
  • 0
  • 0
  • 1

Date Published

21
1
8
11
10

Review from L H (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in care at Oak Lodge for over three years now. The staff have been like another family to her, I can't praise them highly enough. Both during the time she spent at the home and the end-of-life care my mum received from them was second to none. Thank you.

Reply from Lyndsay Sargent, Registered Manager at Oak Lodge

Thank you for your positive feedback we have loved caring for your Mum and also having your family part of the Oak Lodge family hope to still see you as you are passing by.


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Review from Colin F (Friend of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff seem to be as helpful as possible but some of the hands-on staff need to understand the needs of the individual residents and treat them appropriately. Just slow down a bit give them time to take on board what is wanted of them and speak in a civil manner, some are alone in their own little
world, equipment should work as it's meant to, especially T.V., the only form of entertainment for some residents, we have noticed the meals provided are not like the menu shown on the entrance window.

Reply from Lyndsay Sargent, Registered Manager at Oak Lodge

Thank you for your feedback, it is important for us to receive constructive feedback to enable us to review our practices and improve our service delivery, I am available to discuss your concerns when you are next in the home.


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Review from S W (Regular Volunteer) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a lady who is a 'friend' of the charity that I work for. I first met her when she lived at home and she was neglecting to care for herself. She has been in two other nursing homes, where her care was appalling. She is now in residential care at Oak Lodge and has been given the best care ever.
She is happy and very well cared for.

Reply from Lyndsay Sargent, Registered Manager at Oak Lodge

Thank you for your positive feedback on our care home, I will pass on your feedback to the rest of the team, We are proud of the care team we have who provide a holistic approach to each individual's care and will continue to deliver the high standards already in place.


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Review from Helen D (Goddaughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had developing frailty and repeated infections and was declining in health on his own at home. After one hospital visit he was discharged to an awful home, which I won't name! Then back into hospital he went again. Luckily this time he was discharged to Oak Lodge and he has remained there since.
He is now in stable health and is the best he has been for years.
This is testament to the hard working staff who actually care for their residents and treat them like family. Meals are freshly cooked with a choice. There are regular activities. Friends and family are welcomed. I would not hesitate to recommend Oak Lodge to anyone.

Reply from Lyndsay Sargent, Registered Manager at Oak Lodge

Thank you for your lovely review, I will pass this onto our dedicated staff team caring for your uncle is both a pleasure and an honour. We are proud of our holistic approach to each individual in our care and will continue to work hard with residents and families to achieve the best care.


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Review from K W (Niece of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt became a resident rather suddenly in February but the management and staff went over and above to help her settle.
It is a very difficult decision to make to put a loved one into care and the care and compassion they showed was amazing.
They have since continued to deliver a high level of
care and it is a long time since my aunt has looked this well. They have addressed every aspect of her care.
Not only do the staff take care of my Aunt they also make sure family members are kept updated and always happy to help with any questions we may have.

Reply from Lyndsay Sargent, Registered Manager at Oak Lodge

Thank you form your positive review, I will pass this onto our team at Oak Lodge we pride ourselves on being a small person-centred home which has a holistic approach to each individual in our care. We will continue to work hard and provide safe care.


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Review from A T (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Oak Lodge at the beginning of Covid, for respite after breaking her wrist (aged 90). I live abroad and was unable to travel for almost 2 years and during that time Mum became comfortable having people look after her. Due to increasing dementia, Mum has become a different person, very
difficult to deal with. However, the staff always try to laugh with my mum as that's the person she was. The staff have always kept me informed of mum's condition, and whenever I visit, they are very accommodating. The home is not purpose-built for elderly residential care, but the staff do a great job of making it feel homely.

Reply from Karen Cousins, Acting Manager at Oak Lodge

Thank you for your lovely feedback staff always look at a holistic approach to each individual's care and support so it is nice to hear you can see this. Your Mum's care is important to us and l am happy the staff are treating your mum with the dignity and respect she deserves. Although our home is not purpose built we are making changes day by day and pride ourselves in being able to provide the person-centred approach which comes with working in a small home. Works are planned all throughout the year to make improvements so that our residents can feel comfortable, safe and at home.


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Review from Ada M (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say. My mum is treated with love and dignity. I don't need to worry about anything. Always kept up to date with her health and wellbeing. My mum couldn't be in safer hands. I thank the staff for the love and care shown towards my mam. And myself when visiting her.

Reply from Lyndsay Sargent, Manager at Oak Lodge

Thank you it means a lot to receive such a positive review, your Mum's care and support are our utmost priority I will pass on your feedback to all of the staff.


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Review from Brian C (Brother-in-law of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister-in-law passed away recently at Oak Lodge having been a resident for sixteen years.
I would like to thank the staff for the love, care and kindness, especially over the last few months and to thank the members of staff who cared enough to attend her funeral service in their own time.

Reply from Lyndsay Sargent, Home Manager at Oak Lodge

Thank you very much for your positive feedback your loved one was like family to us all and we are deeply saddened at her loss. Please feel free to visit and catch up if you are in the area it has been a pleasure knowing you.


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Review from Debra B (Niece of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to live at Oak Lodge in September 2023, she settled in from the get go and enjoys the attention she receives from the staff. It's not an easy job being care staff but at Oak Lodge they do it with a smile on their faces.

Reply from Karen Cousins, Acting Manager at Oak Lodge

Thank you very much for your feedback it is always nice to see positive feedback. I appreciate your time taken to send this review.


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Review from Ian M (Friend of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit every week and find everyone friendly and helpful. The meals are very good as is the help from the staff towards the residents. Everything appears to be kept in order and running smoothly.

Reply from Karen Cousins, Acting Manager at Oak Lodge

Thank you very much for your review it always helps to receive feedback to enable us to make improvements to our service delivery.


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Review from Maureen C (Sister-in-law of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been at Oak Lodge for nearly 15 years. She suffers from dementia, so no longer knows us. However, the care, kindness and attention she receives at the home is astounding. She has to have a special diet, but nothing is a problem for them to see that she gets what she needs. I am
very happy for her to continue and have care at Oak Lodge.

Reply from Karen Cousins, Acting Manager at Oak Lodge

Thank you very much for your positive review; it is our pleasure to continue caring for your loved one, and we appreciate feedback on your experience at Oak Lodge. The staff and management work very hard to keep up.
With best standards.


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Review from Patricia J (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you are thinking of sending your relative here think very very carefully!! Go visit first and make up your own mind. We were offered a place here by mums social worker. The manager came to see mum on Friday and said a room was available on Monday. All seemed well. Monday morning phone call. Room
ready so we took mum there after lunch. On arrival did look a bit downtrodden but appearances can be deceptive. It wasn't! The front door wouldn't stay open carpets were frayed, corridors were uneven decor was tired. Mum's room was still full of the previous, we understand the deceased man's clothes and hadn't been cleaned, the bed not changed and the bathroom was dirty. The handyman and the chef in full whites came to change the bed. Hope the chef changed before going back into the kitchen?! The staff was helpful but nothing had been done properly. This place needs a lot of money spent on it and management who actually do their job. We didn't leave mum there. There have got to be better places than this.

Reply from Lyndsay Sargent, Registered Manager at Oak Lodge

Thank you for your review on carehome.co.uk. Whilst I appreciate your comments and areas of improvement I believe your feedback to be very harsh and not entirely accurate.
I completed an in-depth assessment at your mum’s home as an emergency due to concerns with your mum’s health and family not being able to maintain the level of care they were giving due to their own circumstances. I spent the whole weekend completing a plan of care in my own time tailored to your mum’s needs and wishes, as you made a comment that previously you were not happy with the service she was currently receiving, and I very much wanted to make sure your mum's and family's experience was a positive one.
I did ring you to discuss admission for Monday afternoon and on your mum’s arrival I met you all at the door, also other staff members did too as we wanted it to be a positive experience and a warm welcome. On entering the room you mentioned that the mattress on the nursing bed (air flow) was not required, this was immediately removed by the maintenance operative and the cook as he had finished his shift. He then offered an immediate replacement. I can confirm there were some clothing items still in the wardrobe which had been overlooked but at no point had the gentleman been in the room, therefore the room was clean and tidy and had been cleaned by the domestic team. I can apologise for the inconvenience of the clothing still being in the wardrobe and there have been lessons learnt from this however the concern was dealt with immediately and at one point you had five staff supporting this to minimise the distress it caused.
Our home is a small home which is being constantly updated and refurbished. Our home is clean, tidy and well maintained with some areas we accept need updating and are in our plans to complete. There are no issues with the building which cause any form of negative effect on our person-centred care.
Prior to admission staff had completed the care plan, contacted another GP surgery that was nearer to the home, spoke with the SALT team and also the hospital consultant to ensure your mum’s needs were met.
As you were in the home for 10-15 minutes I feel I would have been able to put your concerns right had I been given the chance and more time to work collaboratively with you all to ensure the service provided was to a high standard.
I do wish you and your family well and hope you find a home you are happy with to ensure your mum’s needs and wishes are met. We welcome any constructive feedback as this is a way to continually review our service so long as it is proportionate.


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Review from Kevin J (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very hard-working staff. All staff members very approachable and pleasant. Managers are excellent both with residents and their families.

Reply from Lyndsay Sargent, Registered Manager at Oak Lodge

Thank you very much for your kind feedback, we always work to give the best care to residents and their loved ones.


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Review from Brenda M (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here when my dad went into the hospital, now dad is in here, so both are together. They are both so well looked after; the staff are friendly and very caring. Everyone is so helpful if we have a query, and the most important thing is, Mum and Dad are safe and cared for. We have been so lucky
that both parents could come here and be together still as they are in their 90s now and married for 67-years, and it would have been awful to separate them now.

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Review from Margaret W (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Oak Lodge enough for what they have done for my sister and myself. They are really great at informing you with information about my sister. They also understood how upset I was putting my sister in a home. I couldn't wish for a better home; thanks, Oak Lodge. All the staff are amazing,
and my sister gets on well with everyone; I can't fault the home at all. All I can say is thank you, and your all amazing.

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Review from Julie D (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care for my mother with her complex care needs is fantastic. The management knows my mum very, very well, which has been passed down to their team. Some of the results are based on not visited inside the home for a year due to Covid and are based on window visits/telephone calls. There is never a problem
that is not discussed with me, and we are very happy with the care.

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Review from Michael R (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the past 12 months of Covid, I feel that they have coped extremely well. My mother looks well - age considering. Updated by telephone regularly about visits and treatment.

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Review from Richard and Jenny H (Son of Resident) published on 21 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum lived here for many years she was well looked after and cared for nothing was too much for the staff they gave mum love and plenty of laughs whatever mum wanted mum got she was a fussy eater and the girls always made her the meal she wanted. The place may look a bit shabby but it's home from
home and it's a happy place since staff manager changed new manager is great and will bend over backwards for you

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Review from Doreen G (Wife of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion my husband is always very well looked after, his medical needs are always attended to, he has an excellent room, with plenty of storage space, and adequate room to move around in comfortable surroundings he has made a lot of friends and gets on very well with all the staff.

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Review from Marguerite H (Sister of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is a residential service user for whom I have power of attorney. She has been in Oak Lodge for 3+ years (Actual date was 25th of July 2012).
She now has come to a sad time in her life where by she isn't able to take part in any social activities. Her care in Oak Lodge is very good, in fact
excellent. She is still able to converse a little bit but on the whole her health has deteriorated and is coming to and end.
I am pleased to say all the care is very much in place with her circumstances and for that I am thankful. All I need is for her to go peacefully and with dignity and I am very confident in her care for that to happen.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Oak Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Oak Lodge is calculated as follows: ( (82 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 124 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Lyndsay

Lyndsay Sargent

Job Title: Home Manager

Joined: 2020

My name is Lyndsay Sargent I am the registered manager for Oak Lodge care home in Haughton village. I have worked in care for over 20 years and worked for Care Homes UK since August 2020 I have been the registered manager for over 2 years. I have achieved my L5 in Leadership and Management and have the following skills/strengths/core values – Leadership, Determination, Loyal, positive thinking, caring, compassion, My values are providing a safe/positive and caring environment for residents and staff, having an open culture and learning from mistakes also providing a working environment which promotes equality/diversity and Inclusion. I look to work proactively and not reactively and have achieved “good” with CQC since being at Oak Lodge.


Karen

Karen Cousins

Job Title: Quality Compliance Manager

Joined: 2020

My name is Karen Cousins I have worked for Care Homes UK for the past four years as Manager and Quality Manager. I have experience as a nursing assistant, nurse, Deputy Manager and Care Home Manager in various hospitals and Care in Community and Care Homes.


My Strengths,
Dependable,
Wide range of knowledge in varied positions within care provision,
Leadership,
Caring nature.


Frequently Asked Questions about Oak Lodge

What types of Care is Oak Lodge registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak Lodge provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oak Lodge have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oak Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak Lodge to the centre of Darlington?

1.8 mile(s) as the crow flies, distance by road may be significantly further.