Wilton House Care Home with Nursing

Wilton Close, Darlington DL3 9RE
Submit a Review
8.8 30 Reviews
  • Wilton House Care Home with Nursing, Darlington
This Beautiful house is situated in a quiet and peaceful area of Darlington and has a homely feel with its Victorian design and large landscaped gardens occupying a pleasant outlook.

Professionals tailor the care they provide to suit each person, creating a care plan that meets their specific needs. The focus is on giving residents as much independence as possible in a safe and friendly environment. Rules and regulations for residents are kept to a minimum.

Care Provided by Wilton House Care Home with Nursing

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Hardy (Registered Manager)
  • Admission Criteria
    • Convalescent 50 and over.
    • Ages 50+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Wilton House Care Home with Nursing

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,040 – £1,500
    • Self-Funded Residential Dementia Care £1,040 – £1,499
    • Self-Funded Nursing Care £1,040 – £1,500
    • Self-Funded Nursing Dementia Care £1,040 – £1,500
    • RESPITE Self-Funded Residential Care £1,040 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,040 – £1,500
    • RESPITE Self-Funded Nursing Care £1,040 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,040 – £1,500
  • All fees are subject to agreement before admission. Nursing placements are subject to a CHC assessment and FNC payment on top of the base fee.


  • (these prices are only a guideline, please contact Wilton House Care Home with Nursing to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • On-site parking available


Wilton House Care Home with Nursing Reviews (30)

Total of 30, showing 1-20
8.8

Wilton House Care Home with Nursing has a Review Score of 8.8 (8.812) out of 10, based on 4 reviews in the last 2 years. Over all time Wilton House Care Home with Nursing has 30 reviews.

Overall Experience

  • 21
  • 8
  • 1
  • 0
  • 0

Date Published

30
2
2
4
26
Overall Experience  Overall Experience 5.0 out of 5

I find the staff approachable and helpful and my mother states they are all kind. I always feel welcome when I visit and go at various times of day, the home is always clean and fresh. The activities provided are inclusive and appropriate for elderly residents.

Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing

Thank you for your review. Your mum is a pleasure to have in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My Mother has not been a resident for a week and is in such a better place. She is happy and in her own words feels safe! And the ladies are lovely and gentle.
We feel extremely relieved that our Mother is receiving the best care and support while letting her be independent as much as possible.

Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing

Thank you so much for your review. We are happy that mum has settled in so well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted to Wilton House in April 2023 for palliative care. The whole staff team were excellent in their care and support of not only my brother but the whole family. He passed away on 4th July 2023, the staff maintained his dignity to the end.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Since Dad's admission to Wilton House, I have been delighted by how well he has been treated by all the staff, so professional, caring, kind, happy and welcoming, nothing is too much trouble for them. The atmosphere in the home is fantastic. The gardens and rooms are maintained to an exceptional standard.
The staff work together which is great and creates a positive feel. Residents are treated as individuals. Huge thanks to all.

Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing

Thank you so much for your positive review. I will pass this on to the team. Thanks also for your donations for our summer fayre.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and helpful, my sister is well cared for. The staff have been brilliant throughout the last 2 years during Covid restrictions. The rooms are spacious and always clean, the communal areas are well monitored and individual needs are met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are of the opinion that this home is managed by an extremely high standard of care and attention to detail. Form the managed to the cleaners it is an excellent home for our dad and the staff are so approachable and relay information as necessary. We can't praise them high enough. Dad
appears to have settled in well, looks happy and cheerful as he's well cared for and gives us peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Six years ago when we were looking for a suitable care home for our mother, Wilton House felt the right one and has proved to be so. She has been well cared for and feels safe and secure. The staff have coped so well, especially in recent months as they always do, and we are really grateful for everything
they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn't have been more helpful, they were all very pleasant, professional and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

My husband, who is relatively young compared to a lot of residents in Wilton House, had to go into respite care for 3/4 weeks as we were having building work done at home to meet his needs after he became a wheelchair user on a more or less permanent basis.
Overall the staff, management, food and cleanliness
were excellent and he was very well looked after.
The only quibble we had was the rooms are very dark but it is an old building.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum went in for 2 weeks respite. She was reluctant to stay. The staff were lovely with her. She was well looked after and ended up accepting the stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care staff always most helpful to mam to make her stay like her own home.
The chefs, laundry staff, cleaning staff are always helpful and pleasant and do their best to please.
Mam's family can't thank everyone enough at Wilton House Care Home. The manager and all the staff for such wonderful
care and love to our mother over eight years and to her end of life at the home. Also made all the family and friends most welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 3.0 out of 5

The manager of this home is always ready to talk to us regarding our uncle. This attitude clearly influences the rest of the staff who all seem friendly, kind and helpful. Our relative is not the easiest or affable of people to deal with and yet patience and tolerance is always shown towards him.
The
only criticisms we would have is the overriding odour typical of many care homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Mother feels secure and there is always help at hand. Staff are friendly and she is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Amazing staff. I would recommend this home to anyone. All the residents speak highly of everyone in the home which is great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband gets in Wilton House. He is well cared for by staff, management and nursing. He is greatly improved since moving there in February. Everybody is very friendly and I am kept up to date with everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We were worried about choosing a care home, but this home is the best in the area. They not only looked after my mother but all of us as a family. The staff are amazing and very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have unending patience with the residents and they take time to listen to the residents and try to help in any way. They work extremely hard (from the cleaners to management) but never show signs of frustration or annoyance. The food is excellent and special dietary requirements
are catered for, including individual resident's wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Wilton House has excellent management, very approachable and willing to listen to ideas and act on them for the benefit of staff and residents.
All staff interact well with residents and always have time for relatives. I know I can relax knowing my Aunt is well cared for and looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my father has received in Wilton House. It is reassuring to know that he is safe and secure and well cared for. All the staff are very pleasant and accommodating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

My wife was diagnosed with vascular dementia in 2015 and following a spell in the hospital with a broken hip, she was unable to return home. I had to find a suitable care home in the Darlington area, so I decided on Wilton House based on the discussions with the management and the friendly atmosphere
I felt existed in the home. One year on, I can say that my impressions have been demonstrated to be a reality. The stages of dementia can be challenging and the approach by staff to find a medication which would calm my wife's anxiety and enable her to engage with family and friends was handled very professionally.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.812)

Overview of Review Score

The Review Score of 8.8 (8.812) out of 10 for Wilton House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Wilton House Care Home with Nursing is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.916 Points relating to the number of positive Reviews for Wilton House Care Home with Nursing is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 4 Positive Reviews ÷ 7.4 = 0.541

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (4)

Emma

Emma Hardy

Job Title: manager

Joined: 2015

qualified RMN since 2003. Has keen interest in dementia care. Management qualification obtained in 2007 and 2008 to diploma level. over 25 years experience in the independent sector.


Karen

Karen Curle

Job Title: Clinical Lead

Joined: 2001

RGN
Moving & Handling facilitator for the home.
Particular interest in palliative care and nutrition.


Dinka

Dinka Boyadjieva

Job Title: Deputy Manager

Joined: 2009

RGN, particular interest in infection control


Joanne

Joanne Elliot

Job Title: Staff Nurse

Joined: 2009

RGN particular interest elderly care


Frequently Asked Questions about Wilton House Care Home with Nursing

What types of Care is Wilton House Care Home with Nursing registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wilton House Care Home with Nursing provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Wilton House Care Home with Nursing have?

There are 37 Single Rooms.

What are the Facilities & Services at Wilton House Care Home with Nursing?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wilton House Care Home with Nursing to the centre of Darlington?

1.3 mile(s) as the crow flies, distance by road may be significantly further.