Overall the standard within the home is outstanding and very professional.
Tony H (Husband of Resident)
Mam's family can't thank everyone enough at Wilton House Care Home.
Ian C (Son of Resident)
Everybody is very friendly and I am kept up to date with everything.
W S (Wife of Resident)
All fees are subject to agreement before admission. Nursing placements are subject to a CHC assessment and FNC payment on top of the base fee.
On-site parking available
Wilton House Care Home with Nursing has a Review Score of 8.8 (8.812) out of 10, based on 4 reviews in the last 2 years. Over all time Wilton House Care Home with Nursing has 30 reviews.
Review from Anne C (Daughter of Resident) published on 6 December 2024
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Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing
Thank you for your review. Your mum is a pleasure to have in the home.
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Review from V R (Son-in-law of Resident) assisted by family/friend published on 3 October 2024
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Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing
Thank you so much for your review. We are happy that mum has settled in so well.
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Review from L H (Sister of Resident) published on 26 July 2023
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Review from Caroline M (Daughter of Resident) published on 13 June 2023
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Reply from Emma Hardy, Manager at Wilton House Care Home with Nursing
Thank you so much for your positive review. I will pass this on to the team. Thanks also for your donations for our summer fayre.
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Review from J W (Sister of Resident) published on 9 May 2022
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Review from M B (Daughter of Resident) published on 11 August 2020
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Review from Anne S (Daughter of Resident) published on 4 August 2020
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Review from E M (Daughter of Resident) published on 10 January 2020
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Review from Christine C (Wife of Resident) published on 20 August 2019
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Review from Lynne C (Daughter of Resident) published on 4 March 2019
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Review from Ian C (Son of Resident) published on 26 February 2019
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Review from Rex L (Nephew of Resident) published on 20 September 2018
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Review from B W (Daughter of Resident) published on 23 July 2018
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Review from E H (Daughter-in-law of Resident) published on 5 July 2018
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Review from W S (Wife of Resident) published on 5 June 2018
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Review from Martin H (Son of Resident) published on 18 April 2018
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Review from Alistair R (Son of Resident) published on 18 April 2018
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Review from S S (Nephew of Resident) published on 18 April 2018
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Review from G W (Son of Resident) published on 22 March 2017
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Review from John L (Husband of Resident) published on 13 March 2017
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The Review Score of 8.8 (8.812) out of 10 for Wilton House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Wilton House Care Home with Nursing is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.916 Points relating to the number of positive Reviews for Wilton House Care Home with Nursing is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 4 Positive Reviews ÷ 7.4 = 0.541
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Dec 2023
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Job Title: manager
Joined: 2015
qualified RMN since 2003. Has keen interest in dementia care. Management qualification obtained in 2007 and 2008 to diploma level. over 25 years experience in the independent sector.
Job Title: Clinical Lead
Joined: 2001
RGN
Moving & Handling facilitator for the home.
Particular interest in palliative care and nutrition.
Job Title: Deputy Manager
Joined: 2009
RGN, particular interest in infection control
Job Title: Staff Nurse
Joined: 2009
RGN particular interest elderly care