Willow Green

Eastbourne Road, Darlington DL1 4ER
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9.2 64 Reviews
  • Willow Green, Darlington
Willow Green is a purpose-built care home located in Darlington, close to the town centre. It has undergone some cosmetic refurbishment over the past couple of years and is a bright, modern environment with a friendly and welcoming atmosphere. Willow Green is surrounded by outside space and has large communal areas for residents to enjoy.

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Care Provided by Willow Green

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Thomas Horn (Registered Manager)
  • Admission Criteria
    • Referrals from local authority, NHS, community and self funders accepted.
    • Ages 40+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Willow Green

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £985
    • Self-Funded Residential Dementia Care from £1,009
    • Self-Funded Nursing Care from £1,242
    • Self-Funded Nursing Dementia Care from £1,363
    • RESPITE Self-Funded Residential Care from £985
    • RESPITE Self-Funded Residential Dementia Care from £1,009
    • RESPITE Self-Funded Nursing Care from £1,242
    • RESPITE Self-Funded Nursing Dementia Care from £1,363

  • Accommodation
    The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


    Facilities
    The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
  • (these prices are only a guideline, please contact Willow Green to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.


  • Parking

  • There is ample free on-site parking.


Willow Green Reviews (64)

Total of 64, showing 1-20
9.2

Willow Green has a Review Score of 9.2 (9.216) out of 10, based on 12 reviews in the last 2 years. Over all time Willow Green has 64 reviews.

Overall Experience

  • 47
  • 12
  • 1
  • 1
  • 3

Date Published

64
4
9
12
52

Review from Lindsey B (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care Mum has received while in Willow Green. All the staff have been much more proactive in recognising and resolving her needs and have always liaised with myself and my brother, keeping us updated with any issues or changes. Mum has been very settled while in Willow
Green which is very reassuring to us given her dementia.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are pleased that you and your brother are very happy with the care your mum has received whilst at Willow Green. We are happy that your mum has been settled whilst at Willow Green which has provided you with reassurance.


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Review from S H (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived facing the end of his terminal illness. The staff were warm, welcoming and efficient. We were made to feel welcome at any time for as long as we liked. We camped out for the next 4 days. The tenderness and care shown to Dad was moving. We were given enough warning to get there at the end
to say goodbye. The staff gave us space and were gentle and informative about the next steps. The care was exemplary at every level. That has helped us tremendously at a difficult time. We will never forget what the staff at Willow Green did for us.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are pleased to hear the staff were warm, welcoming and efficient. We are happy you were made to feel welcome and that the tenderness and care shown to your Dad was moving and that you have time to say goodbye. We're sorry for the loss of your Dad, our sincerest condolences.


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Review from S S (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home always has a happy vibe to it. The staff are extremely helpful and always take the time to welcome visitors and family regardless of how busy they are. My mum has always been treated with dignity and respect.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are pleased to hear that the home always has a happy vibe and that the staff are extremely helpful and always make visitors feel welcome. We are pleased that your mum has always been treated with dignity and respect.


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Review from S B (Son of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the outstanding care my mother and father have received at Willow Green. From the moment they became residents, the staff has shown incredible compassion and attentiveness, consistently ensuring their comfort and well-being. They truly go above and beyond, always taking
time to understand and accommodate my parents' individual needs with warmth and kindness. It's evident that the team genuinely cares about each resident. They are not only professional and skilled but also have a gentle and empathetic approach, which has made a world of difference for my mum and dad. I have peace of mind knowing they are in such good hands. Thank you to everyone at Willow Green for making this transition as smooth and supportive as possible.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review. We are pleased that you are happy with the care your parents are receiving at Willow Green Care Home and that the staff show compassion and attentiveness. We are happy that the transition into the home was smooth and supportive.


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Review from C S (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has lived at Willow Green for 6 months following a severe stroke. Current care staff including agency staff support Dad's daily needs very well and carry out recommendations by therapy professionals as often as they can. They are kind, and competent and always make time for Dad. The qualified
nursing staff work really hard both with support and respond to Dad's needs as required. The managers quickly resolve any issues that need attention. Dad mostly enjoys the meals on offer and the chefs are approachable regarding modifications. Laundry is generally returned quickly and staff are approachable and friendly. The home is clean, pleasant and generally well-maintained.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your review, we are pleased that the team support your dad's daily needs very well, and that they are kind, competent and make time for him. We're happy to hear that your Dad enjoys the meals and that the home is clean, pleasant and well-maintained.


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Review from Janet S (Next of Kin) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie whom I have been carer for in recent years was brought to Willow Green for respite care and assessment. She has really come out of herself since being there and is so happy she doesn't want to leave! She has so much fun with the care staff and cleaning staff, lots of banter and support in
all the right ways. She used to have problems around meals but now eats the food regularly and with much enjoyment. She loves the choices and quality of the meals.
They have gone above and beyond to accommodate her specific needs including a carefully risk-assessed allowance for her timid, ageing little dog to be with her. They are warm, encouraging and respectful and we're delighted with the care she is receiving. Thank you, to the manager and all the staff for being so amazing!

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are so pleased your auntie is happy at Willow Green and enjoys the fun, banter and support from the team. We are glad your auntie is eating regularly and enjoying the quality of the meals and choice of foods.


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Review from David H (Son of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Willow Green for only a few weeks but she received excellent care throughout, all the staff were friendly and helpful and made a hard time much more bearable, I would not hesitate to recommend this home.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you for your kind review, we are pleased to hear you were happy with the care your mother received at Willow Green Care Home and that the staff were friendly, helpful and made this hard time more bearable for you.


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Review from Lorin B (Niece of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Horrific from start to finish. Uncle admitted with his notes locked away which no one could access leading to him spending the night laid flat on his back with aspiration pneumonia.
Drinks left constantly out of his reach.
No activities I am aware of for him.
Lost a lot of weight, we had to bring
in extra food because he lost so much weight from the tiny weeny portions he was served. A couple of the carers were lovely but understaffed massively.
Clothes constantly lost despite being labelled. Sadly he passed away just a week after getting out of there.

Reply from Keith Milton, CEO at Willow Green

We are saddened to receive this review on several levels. We always do our best to engage with family members and build lasting relationships with them as we consider it a privilege to care for their loved ones. However, despite our best efforts the family continually failed to reciprocate and, worryingly, continued to provide personal care themselves that was unsafe and inappropriate despite our best efforts to support them. Ultimately, we were so concerned that we had no choice but to submit a safeguarding about the family. Furthermore, the comments in this review are entirely inaccurate, misleading and do not reflect the facts or the quality of care provided. We understand that the family are not happy and feel the need to express this but a vexatious negative review is not the best way.


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Review from Terry S (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lengthy and difficult period of illness, my mum was admitted to Willow Green on our choice. After a very informative and reassuring discussion with the manager and his team, we were assured that they could meet my mum's needs. Over the weeks whilst she was there the team worked tirelessly and
effortlessly to make my mum as comfortable and supported as they could. On our visits the staff were always welcoming and very pleasant, accommodating our requests and needs with no problem. My mam passed away whilst in their care and the team was excellent in ensuring her passing was comfortable, dignified and painless. The nursing team were exceptional in reacting to the situation and keeping the family informed and reassured. It is very difficult to choose the right provision for your loved one and for us, this was absolutely the correct place to meet my mum's needs. I would highly recommend the Willow Green Care Home on what we experienced whilst my mum was in their care. Thank you.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thank you so much for your kind review; we're really pleased that you were happy with the care we provided and that the team were always welcoming, it was a privilege to care for your mum. We're sorry for the loss of your mum, our sincerest condolences.


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Review from Sara M (Mother of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son was lovingly cared for from March 2023 until he died in February 2024. Willow Green's staff went from strength to strength in the standard of care he received during this time. In partnership with the Community Matron, Palliative care consultant and GPs the care became exemplary. Everyone from
the managers and admin staff, nurses, personal carers, cleaners, laundry and kitchen staff played a part in making his life as cheerful as it could be. My husband and I are truly thankful to everyone at Willow Green.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thanks for your feedback, we're really pleased that you were happy with the care we provided and it was a privilege to care for your son. We're sorry for the loss of your son, our sincerest condolences.


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Review from Rachel S (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had a brief stay at Willow Green Care Home with Nursing and sadly passed away after 5 nights.
The staff made him and our family feel very welcome and safe, treating him with dignity and compassion from the very first time setting foot into the home.
Thank you to all.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thanks for your feedback, we're really pleased that you were happy with the care we provided and it was a privilege to look after your dad. We're sorry for the loss of your dad, our sincerest condolences.


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Review from S B (Son of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was wonderfully cared for in Willow Green Care Home. The home has a welcoming atmosphere and the refurbished rooms are clean airy and spacious.
The nursing care was compassionate and attentive and communication was always consistent and transparent. Thanks to the team.

Reply from Cassie Schofield, Head Office Admin at Willow Green

Thanks for your feedback, we're really pleased that you were happy with the care we provided at Willow Green Care Home. We're sorry for the loss of your father, our sincerest condolences.


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Review from Eveline W (Wife of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the staff of Willow Green Care Home Darlington for the loving and caring way they looked after my beloved husband. They showed the utmost dignity and respect towards him whilst also being so kind and caring. They embraced him and me into their family
and nothing was too much trouble for them. I really felt as though we were part of the family and I especially was given a lot of loving and caring support. My husband passed on the 17th of January 2023 at Willow Green and I felt so fortunate that fate had brought us to this wonderful home. My family and I can't thank the staff enough for the caring, dignified and professional way they looked after him and helping and supporting us through this sad time.

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Review from Carol R (Daughter of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has improved so much since new management has come in. My mum is happy and as a family member, I feel very welcome. Improvements are being made all of the time. Highly recommend this home to your loved ones.

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Review from Helen D (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Willow Green Care Home for a very short period of time. During his stay, the care he received has been excellent.
From the day I went to view the home and spoke to the manager, to today when my dad sadly passed away peacefully, the care has been five-star.
The staff
have been so friendly and helpful from day one, always having time for a chat. I know my dad was in the best possible place.
Thank you so much to everyone involved in my dad's care. I will be forever grateful.

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Review from H V (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely staff showed great care and compassion to my beloved Dad in what turned out to be his final hours for palliative care, following a major stroke.
The dignity and privacy we were given as a family to spend those precious moments together helped enormously at a difficult and emotional time.
They
guided us through every step, allowing us the time and space afterwards to process our loss, bringing drinks and biscuits to the living room so we could just 'be'.

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Review from Jonathan S (Son of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum went into Willow Green in December 2021 as she was unable to cope at home with her terminal illness. She was looked after well by the team at Willow Green, the staff were excellent. She passed away on the 4th of January whilst at the home. She was always treated with dignity and respect.
Thank you for what you do and for making Mum's last few weeks as comfortable as possible.

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Review from Katie B (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are some of the most amazing people I have ever met. My mum has dementia; delusions and hallucinations can be very difficult to handle. They are so good with her and listen to her and anticipate her needs. The home is clean and the food is very good.

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Review from Michael L (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been extremely good and i have no complaints. The staff are very friendly, understanding the needs of the elderly.
I believe there is a staff shortage of staff but they all do their best under the circumstances, well done to each and all.

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Review from Maureen C (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother was transferred to Willow Green from hospital after a bad fall as it was no longer possible for me to look after her at home. She was disorientated, confused and upset as she did not understand what was happening. Willow Green staff were brilliant, they made her feel welcome, she
was showered and put in a bright airy room. I took in personal things from her bedroom at home, which she really appreciated My mother is now settled and happy and even banters with the staff. I cannot thank Willow Green staff enough for their kindness, patience and understanding, especially with regard to her dementia. I am still on a guilt trip but I know my mother is safe and being well looked after. Thank you so much!

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Current Review Score: 9.2 (9.216)

Overview of Review Score

The Review Score of 9.2 (9.216) out of 10 for Willow Green is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.343 for Willow Green is calculated as follows: ( (86 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 134 Ratings = 4.343

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.873 Points relating to the number of positive Reviews for Willow Green is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 28 Mar 2025

We have bed availability across all areas of our care home, residential, dementia, nursing and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.


Awards / Recognitions (2)

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Meet the Team (2)

Thomas

Thomas Horn

Job Title: Registered Manager

Joined: 2020

Tom has worked within various elements of health/social care and adult social care over the past 20 years. He has considerable experience with Learning disabilities within treatment and assessments hospitals, mental health, domiciliary care and elderly care. Prior to this Tom worked within secure units for young offenders. Like many, Tom "fell into the care sector" as a career when he left the military. He was at a crossroads, not knowing what he should do next when he was offered a position within children’s services. From there he hasn't looked back, working in many roles and differing environments. Tom has continually developed new skills for each role and has always been able to bring that "something else", sharing the knowledge that he has developed along his career journey. When asked about his passion for care, Tom Says, "working within care is what I do, I can't imagine myself doing anything else. The friendships and bonds that we build with the individuals we care for are fantastic and the rewards are seeing someone thrive, witnessing someone recover from illness and being able to return home or just sharing a moment and seeing someone smile." Tom has worked for St Martins Care since April 2020, which Tom says has been great. "I’ve found that we all share the same vision which is the provision of outstanding care, this isn’t just a management ethos but the belief of all staff from the ground up. We believe that we do indeed provide excellent care but there is always room for improvement, our goal is to provide care which is perfect person-centred to each individual, care where we have full involvement of that person but care that includes families and friends and the local communities."


Kirsty

Kirsty Chapman

Job Title: Deputy Manager

Joined: 2021

Kirsty began her career at North Park residential care home in 2008 and had no care experience prior to that. Her first role was as a Care Assistant within North Park looking after both general residential and dementia residents. She was supported to gain relevant qualifications and soon after was promoted to Senior Care Assistant. In 2019, Kirsty applied for and was promoted to a lead senior role and by 2020 became Deputy Manager. In 2021, Kirsty decided she needed more experience to develop her career and joined Willow Green and St Martins Care as a Senior Care Assistant. Kirsty says “I haven’t looked back since joining St Martins Care, I am now the Deputy Manager of Willow Green and I am very grateful for this opportunity. The entire team are fantastic, this includes care staff all the way to senior management. We are just one big team, we all care deeply about the roles we hold and work in partnership with families, friends and outside professionals to ensure we meet the varied needs of our residents. To nurse someone back to health, re-enable someone with mobility and to help people through some of the most trying times, is a privilege. I am very grateful to St Martins Care for this opportunity and look forward to a bright future.”


Frequently Asked Questions about Willow Green

What types of Care is Willow Green registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Green provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow Green have?

There are 63 Single Rooms.

What are the Facilities & Services at Willow Green?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Green to the centre of Darlington?

0.7 mile(s) as the crow flies, distance by road may be significantly further.