Highly recommend this home to your loved ones.
Carol R (Daughter of Resident)
Thank you so much to everyone involved in my dad's care. I will be forever grateful.
Helen D (Daughter of Resident)
The staff are some of the most amazing people I have ever met.
Katie B (Daughter of Resident)
Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.
There is ample free on-site parking.
Willow Green has a Review Score of 9.2 (9.216) out of 10, based on 12 reviews in the last 2 years. Over all time Willow Green has 64 reviews.
Review from Patrick Owen B (Resident) published on 7 November 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary C (Wife of Resident) published on 20 September 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Lee Fairless, Marketing Manager at Willow Green
Dear Mary
Many thanks for your positive review of Willow Green and the team. We aim to offer the best care at all times, so its reassuring when we get independent feedback from family members like this.
Best Regards
St Martins Care
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Darren S (Relative of Resident) published on 4 September 2018
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Megan S (Granddaughter of Resident) published on 3 September 2018
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fred P (Son of Resident) published on 25 July 2018
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Willow Green
Thank you for your review, we appreciate your views and comments. We realise there has been a change in management recently, but please feel reassured that we are supporting the home whilst we are recruiting a new manager. If you would like to talk to us regarding Willow Green further, please feel free to contact Head Office on 0191 583 0002.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Willow Green
Thank you for your excellent review. Please be reassured that we are currently finalising a new menu, introducing smooth foods and recruiting a new Chef for Willow Green. We hope you see a fast improvement, please feel free to contact Head Office if you would like any further information.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth C (Husband of Resident) published on 1 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catherine S (Sister of Resident) published on 8 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol (Regular Volunteer) published on 13 April 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue F (Daughter of Resident) published on 23 March 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Also, from the moment my mum was admitted staff all knew who me and my dad had come to see and also kept a check on my dad, who is 88, when I was not there, making sure he was OK.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jon B (Son of Resident) published on 7 March 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen B (Wife of Resident) published on 7 March 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katie M (Great-granddaughter of Resident) published on 6 March 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L K (Daughter-in-law of Resident) published on 23 February 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue G (Daughter-in-law of Resident) published on 26 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F B (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B H (Son of Resident) published on 14 December 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R T (Partner of Resident) published on 6 September 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.2 (9.216) out of 10 for Willow Green is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.343 for Willow Green is calculated as follows: ( (86 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 134 Ratings = 4.343
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.873 Points relating to the number of positive Reviews for Willow Green is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Oct 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 28 Mar 2025
We have bed availability across all areas of our care home, residential, dementia, nursing and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.
Loading
Loading events
Job Title: Registered Manager
Joined: 2020
Tom has worked within various elements of health/social care and adult social care over the past 20 years. He has considerable experience with Learning disabilities within treatment and assessments hospitals, mental health, domiciliary care and elderly care. Prior to this Tom worked within secure units for young offenders. Like many, Tom "fell into the care sector" as a career when he left the military. He was at a crossroads, not knowing what he should do next when he was offered a position within children’s services. From there he hasn't looked back, working in many roles and differing environments. Tom has continually developed new skills for each role and has always been able to bring that "something else", sharing the knowledge that he has developed along his career journey. When asked about his passion for care, Tom Says, "working within care is what I do, I can't imagine myself doing anything else. The friendships and bonds that we build with the individuals we care for are fantastic and the rewards are seeing someone thrive, witnessing someone recover from illness and being able to return home or just sharing a moment and seeing someone smile." Tom has worked for St Martins Care since April 2020, which Tom says has been great. "I’ve found that we all share the same vision which is the provision of outstanding care, this isn’t just a management ethos but the belief of all staff from the ground up. We believe that we do indeed provide excellent care but there is always room for improvement, our goal is to provide care which is perfect person-centred to each individual, care where we have full involvement of that person but care that includes families and friends and the local communities."
Job Title: Deputy Manager
Joined: 2021
Kirsty began her career at North Park residential care home in 2008 and had no care experience prior to that. Her first role was as a Care Assistant within North Park looking after both general residential and dementia residents. She was supported to gain relevant qualifications and soon after was promoted to Senior Care Assistant. In 2019, Kirsty applied for and was promoted to a lead senior role and by 2020 became Deputy Manager. In 2021, Kirsty decided she needed more experience to develop her career and joined Willow Green and St Martins Care as a Senior Care Assistant. Kirsty says “I haven’t looked back since joining St Martins Care, I am now the Deputy Manager of Willow Green and I am very grateful for this opportunity. The entire team are fantastic, this includes care staff all the way to senior management. We are just one big team, we all care deeply about the roles we hold and work in partnership with families, friends and outside professionals to ensure we meet the varied needs of our residents. To nurse someone back to health, re-enable someone with mobility and to help people through some of the most trying times, is a privilege. I am very grateful to St Martins Care for this opportunity and look forward to a bright future.”
