Acomb Court Care Home

Maidens Walk, Hexham NE46 1EN
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9.8 90 Reviews
  • Acomb Court Care Home, Hexham
An attractive and welcoming home, Acomb Court Care Home, situated in the centre of the historic town in Hexham, offers a choice of sitting rooms, dining areas and quiet spaces. Residents may also enjoy spending time in the beauty salon, while the large, landscaped garden is the ideal place to catch up with friends and family.

At Acomb Court, every member of the team goes above and beyond to offer the best quality care and support to residents. With the expertise to deliver residential and residential dementia care, they focus on personalised care to ensure residents receive the support that they need and are comfortable with, prioritising dignity and respect throughout.

An active and engaging lifestyle is highly encouraged at Acomb Court. Whether it be enjoying the meals carefully prepared by the catering team, joining in with the varied activities programme or enjoying the peaceful moments, there is something to keep every resident happy and enjoying life.

If you, or a loved one, are looking for a care setting that offers a home from home environment with a team who believe in ensuring residents live their best lives, please don't hesitate to get in touch. They would love to show you everything that Acomb Court has to offer.

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Care Provided by Acomb Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kinga Kowaliczek (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available in the onsite car park at Acomb Court.


Acomb Court Care Home Reviews (90)

Total of 90, showing 1-20
9.8

Acomb Court Care Home has a Review Score of 9.8 (9.798) out of 10, based on 28 reviews in the last 2 years. Over all time Acomb Court Care Home has 90 reviews.

Overall Experience

  • 63
  • 24
  • 3
  • 0
  • 0

Date Published

90
5
12
28
62

Review from Brian A (Son of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a short visit to see my mum and took my daughter. We needed to sort a couple of matters and discussed them with one of the ladies and she was very helpful. I'm pleased Mum is here as the level of care and support is very good and the staff are very helpful.

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Review from Rodney H (Son of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the staff. Two staff members in particular are always sparkling. Another is brilliant. And another staff member is also a lovely person. They have great day trips and the place is so jolly and fun to be in. Always welcomes through the front door. Yes it's a good place to be and the residents are
all friendly folk.

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Review from Keith H (Son of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always cared for with great sensitivity and love. The home always had a warm and welcoming atmosphere.

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Review from Sarah H (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All levels of staff are courteous, knowledgeable and communications are high. The care of my parents is always prompt and responsive to needs. The food is variable and nutritious. My parent's preference for vegetables would prefer to be undercooked. Facilities are cleaned daily or as required - some
are communal bathrooms and some are en-suite showers/washrooms. The management is very responsive and kindness is always shown.

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Review from Mary H (Resident) assisted by family/friend published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication is high. The staff are very helpful, caring and chatty! Responsive to emergencies and falls as expected. Vegetables are a bit overcooked. Facilities are good. When possible ensuite shower would be great for consideration if one becomes available.

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Review from Brenda J (Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had excellent care here, been well looked after and felt safe. Nearly all of the staff have been very helpful in getting me settled in. It is mainly a happy place and everyone is helpful and polite. You need to learn to ask for what you would like or want.

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Review from J S (Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good little things happen as in all places but when drawn to attention care is put in order.

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Review from Eveline P (Sister of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Acomb Court is very good.
The staff are very polite and friendly.

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Review from J G (Wife of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acomb Court has a nice feeling.
As soon as you walk through the door, it is a happy place because of all the staff that contribute all their energy into making you feel at home. I have found nothing but kindness, and caring from everyone towards my husband and I, which is reassuring, and makes me
happy that my husband is getting the care he needs when I'm not there.

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Review from S H (Sister of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my sister is well looked after. Every time I visit, there are always different events on. When I visited at Christmas the decorations were amazing, like today on D-Day everyone was invited to the event.

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Review from S K (Wife of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a new resident at Acomb Court. After spending four weeks of respite, we decided he would be safer with professionals looking after him - he has settled very well and thinks he is in a hotel. The staff are very welcoming, kind ad helpful. He enjoys joining in with others and also likes
some quiet time in his room. I have no problem leaving him as I know he will be really well looked after.

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Review from A S (Niece of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acomb Court is an exceptionally very good care home. I'm more than happy with the care my aunty receives from all staff who are always very pleasant, kind and caring and very approachable if I need to ask anything with regards to my aunty.
The cleanliness of the home is of a very high standard, my
aunty is very happy in Acomb Court and on my visits she always is happy and smiling and the staff have also said she is always happy and is a pleasure to care for.

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Review from A L (Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lovely life in Acomb Court.
The nurses are very kind and helpful.
I am very lucky and grateful to be here.

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Review from S B (Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all lovely.

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Review from M T (Daughter-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely beautiful home-from-home feel. The team are amazing, friendly, extremely helpful and professional. Brand new room was greatly appreciated. Whole place is immaculate. Thank you so much from all the family.

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Review from Vera W (Sister-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleasantly surprised at how good, friendly and well cared for the residents are. It's a pleasure to visit and certainly puts our minds at rest regarding my brother-in-law's stay.

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Review from Mandy F (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel very welcome. Friendly and homely atmosphere.
Staff are very supportive and rooms are very clean and well kept.

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Review from R D (Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault anyone or place in this building. They are also helpful and good to me and I mean every week, thank you.

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Review from Roland N (Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very content here. The food is good and it is warm and secure. The staff are very helpful. The place is quiet and peaceful and there are several other residents with which I am able to talk to.

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Review from R S (Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home covers all my needs after six years in the home.
I have always been well looked after, and I am very happy with my being.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Acomb Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Acomb Court Care Home is calculated as follows: ( (271 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 336 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acomb Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 9 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acomb Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Acomb Court, Kinga would be pleased to welcome you for an informal discussion over the phone.


Frequently Asked Questions about Acomb Court Care Home

What types of Care is Acomb Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acomb Court Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Acomb Court Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Acomb Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acomb Court Care Home to the centre of Hexham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.