Acomb Court Care Home

Maidens Walk, Hexham NE46 1EN
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9.8 90 Reviews
  • Acomb Court Care Home, Hexham
An attractive and welcoming home, Acomb Court Care Home, situated in the centre of the historic town in Hexham, offers a choice of sitting rooms, dining areas and quiet spaces. Residents may also enjoy spending time in the beauty salon, while the large, landscaped garden is the ideal place to catch up with friends and family.

At Acomb Court, every member of the team goes above and beyond to offer the best quality care and support to residents. With the expertise to deliver residential and residential dementia care, they focus on personalised care to ensure residents receive the support that they need and are comfortable with, prioritising dignity and respect throughout.

An active and engaging lifestyle is highly encouraged at Acomb Court. Whether it be enjoying the meals carefully prepared by the catering team, joining in with the varied activities programme or enjoying the peaceful moments, there is something to keep every resident happy and enjoying life.

If you, or a loved one, are looking for a care setting that offers a home from home environment with a team who believe in ensuring residents live their best lives, please don't hesitate to get in touch. They would love to show you everything that Acomb Court has to offer.

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Care Provided by Acomb Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kinga Kowaliczek (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available in the onsite car park at Acomb Court.


Acomb Court Care Home Reviews (90)

Total of 90, showing 21-40
9.8

Acomb Court Care Home has a Review Score of 9.8 (9.798) out of 10, based on 28 reviews in the last 2 years. Over all time Acomb Court Care Home has 90 reviews.

Overall Experience

  • 63
  • 24
  • 3
  • 0
  • 0

Date Published

90
5
12
28
62

Review from Kelly H (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into Acomb Court last month and has settled in very well. The staff are very friendly and genuinely seem to care about the residents.
The management team are very approachable but remains professional.
The home always appears clean and tidy.

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Review from A J (Husband of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial impact, after three weeks, is that Acomb Court is an excellent, welcoming environment. The staff are very helpful, especially after mixed impressions of the other care homes. However, my wife, the resident is still not totally in her situation, regardless of the homes efforts. I suppose
this reflects her mould attitude. Hence, my reduction of excellent to good in many ratings below.

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Review from D M (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive caring experience for the first time in a care home. Especially useful to get email updates on how things are going when family are distanced away.

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Review from J Y (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, everyone from the manager to housekeeping is very caring and helpful. My mother has been here for three months and is very happy and settled. She enjoys the food and the company.

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Review from D F (Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time is right. Would love to be a resident. Perfect.

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Review from R D (Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is the finest and cleanest I've been in and I have been in a lot over the years. This is not any lie it's the truth. I take my hat off to all who look after us all the time.

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Review from S M (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute you walk in the door it feels warm and welcoming. The staff are lovely and treat Mum with care and dignity. Mum loves the food which is always a good thing as she can be fussy, we can rest knowing Mum is well cared for and happy.

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Review from L R (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression before Mum moved in was excellent and nine months later, nothing has changed our regard to all concerned.

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Review from R H (Brother of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my sister is very well cared for and that the staff are all caring. The home is always very clean and tidy. A member of staff talked to a resident to point out that fudge in her room was out of date, the resident said she would keep them to feed the birds and the member of staff very politely
suggested she would put them out for the birds. (Very well handled).

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Review from Joan C (Sister of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food and drink - cannot comment on this as I don't see the food, and drink selection is good value for money, not private funded.
The staff are helpful and responsive to enquiries. The staff know my sister well and aim to meet her needs as best they can. Support from the designated GP is very good.
The admin team are helpful and approachable.

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Review from I W (Husband of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff good with welcoming and considerate staff who work hard but sometimes don't have time to chat to residents who would appreciate it. Some areas eg the top floor lounge is rather shabby and would benefit from refurbishment. Good news about the new well-being because more activities are needed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for your feedback with regard to Acomb Court and your positive comments regarding our staff team and activities. More meaningful one-to-one sessions have been planned with our well-being coordinator now in place. HC-One is currently undertaking a phased refurbishment programme and in due course, Acomb Court will be allocated a date for refurbishment. In the meantime, we will look into upgrading the communal lounges.


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Review from D M (Daughter-in-law of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff are friendly and helpful. Questions are answered courteously. Written information (eg newsletters) is sometimes misleading and contradictory.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for your feedback with regard to Acomb Court and your positive comments regarding our staff team. We are very sorry if you found that newsletters or any written information provided by the home are misleading or contradictory. We strive to ensure that we are consistent when we send out information, so please be assured that all newsletters will be composed by the General Site Manager and overseen by Area Director.


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Review from Colin W (Son of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my father for the last year in Acomb Court, the facilities and staff have all been of the highest standard and despite part of the last period being under the strain of covid, all assistance to help and assist both my father and myself as a visitor has always been afforded.

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Review from S F (Wife of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has stayed at Acomb Court on several occasions when I have needed to visit my daughter in Germany. Without fail, on each occasion, he has been full of praise for the loving care and attention he received.

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Review from Peter N (Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have always done all they can to make the stay of their clients as comfortable as possible. Residents' meetings ensure that opinions are heard and acted upon so far as is possible when catering for all. It seems however that the overseeing of staff by their administration may not be all that it
should be or why should they arrange to leave and work elsewhere?

Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for your feedback with regards to Acomb Court and your positive comments with regard to our staff team. Since the Home Manager moved on from the home in February, the home has been overseen by a local HC-One Home Manager and also assistance from the Area Director. Recruitment is currently underway for a new Home Manager and from 4 April we will be putting in place a Relief Home Manager until Recruitment of the permanent Home Manager is finalised.


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Review from Pamela M (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we were looking for somewhere for my mother to go to recover from a broken hip some 3 years ago, both my brother and daughter visited several homes including Acomb Court. We all thought that Acomb Court didn't feel right and smelt of urine, Mother ended up in another home. However when I was sent
to Acomb Court from hospital it felt totally different, likewise did my daughter. I have to say I couldn't fault the place or any of the staff - they all did anything and everything I asked for. I was most comfortable and almost like a 5-star hotel. When my time comes to reside there permanently I would have no problem. I have spoken to several friends about Acomb Court and recently learned a friend's sister is coming there tomorrow. I hope she will be as happy at Acomb Court as I was. Thank you.

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Review from E M (Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care.
Cater for individual needs.

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Review from Louise P (Sister of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care staff ready to do their level best on any occasion. My brother enjoyed being resident in Acomb Court for a few years but had to move recently to another care home because of Dementia. Sometimes there could be more staff on the level he lived, but at all times he was treated with
respect and courtesy. The nurses worked so hard to meet everyone's expectations, and with a smile on their face!

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Review from Ronald G (Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

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Review from L J (Daughter of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted in 2015 when the home was under another care provider. Since HC-One took over I feel there has been a decrease in the standard of the home. The staff on the first floor have all been excellent over the 6 years but it is very apparent that they are always grossly understaffed.
The general maintenance of rooms, buildings, and gardens is now poor and places look quite shabby and rundown.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for your feedback which is very important to us so we can celebrate the things we do well and learn from areas which may require attention. In terms of staffing please be advised and reassured that Acomb Court follows an approved protocol in terms of staffing levels set out by HC–one and I can provide assurances that all Communities in Acomb Court comply with these staffing indicators. In terms of the general maintenance of rooms, buildings and gardens, please be advised that Acomb Court now has 2 fully upgraded and redesigned show rooms, one catering to the decorating taste of our female residents whilst the other caters to the decorating tastes of our male residents which is to be the standard expected within all our bedrooms going forwards. We have fully manicured gardens both front and rear with outdoor loungers and seating areas for relaxing in the sun and we have introduced to our garden bunny rabbits as permanent pets for our pet corner. Inside the building, our maintenance and decorating teams have been working for the past several weeks freshening up our bedrooms and communal corridors and we have also started work on a residents bar for the first floor lounge and of course we have our new café corner in the ground floor lounge to be enjoyed by all. I am particularly happy to hear that you rated our staff as ‘Excellent’ as they all work very hard and try their best to deliver great care.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Acomb Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Acomb Court Care Home is calculated as follows: ( (271 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 336 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acomb Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 9 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acomb Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Acomb Court, Kinga would be pleased to welcome you for an informal discussion over the phone.