Review from Louise P (Sister of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience

I have found the care staff ready to do their level best on any occasion. My brother enjoyed being resident in Acomb Court for a few years but had to move recently to another care home because of Dementia. Sometimes there could be more staff on the level he lived, but at all times he was treated with

respect and courtesy. The nurses worked so hard to meet everyone's expectations, and with a smile on their face!

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Review from Ronald G (Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

Very happy.

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Review from L J (Daughter of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother was admitted in 2015 when the home was under another care provider. Since HC-One took over I feel there has been a decrease in the standard of the home. The staff on the first floor have all been excellent over the 6 years but it is very apparent that they are always grossly understaffed.

The general maintenance of rooms, buildings, and gardens is now poor and places look quite shabby and rundown.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for your feedback which is very important to us so we can celebrate the things we do well and learn from areas which may require attention. In terms of staffing please be advised and reassured that Acomb Court follows an approved protocol in terms of staffing levels set out by HC–one and I can provide assurances that all Communities in Acomb Court comply with these staffing indicators. In terms of the general maintenance of rooms, buildings and gardens, please be advised that Acomb Court now has 2 fully upgraded and redesigned show rooms, one catering to the decorating taste of our female residents whilst the other caters to the decorating tastes of our male residents which is to be the standard expected within all our bedrooms going forwards. We have fully manicured gardens both front and rear with outdoor loungers and seating areas for relaxing in the sun and we have introduced to our garden bunny rabbits as permanent pets for our pet corner. Inside the building, our maintenance and decorating teams have been working for the past several weeks freshening up our bedrooms and communal corridors and we have also started work on a residents bar for the first floor lounge and of course we have our new café corner in the ground floor lounge to be enjoyed by all. I am particularly happy to hear that you rated our staff as ‘Excellent’ as they all work very hard and try their best to deliver great care.

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Review from F S (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in Acomb Court for at least 8 years (1st floor). Although some staff come and go the core carers and nurses are wonderful. Always cheerful and smiling, so patient with residents, and very hardworking. We have seen many, many managers and hope the new one is an improvement and stays.

My mum is happy and likes the staff, food, and drinks. It is absolutely amazing that even though she is bed-bound she only rarely gets a tiny skin break or soreness which is immediately spotted and treated. Social interaction other than carers and nurses is lacking for bed-bound residents.

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Review from Judith R (Niece of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience

From the moment we arrived to visit my Aunty we were made to feel welcome. The protocol regarding testing was excellent, carried out by Administration assistant who also made us feel very welcome throughout our visit. Whilst seeing my Aunt the atmosphere was one of joy given it was her birthday and

staff visited her frequently, providing gifts and a cake. The care home staff are superb as is the overall impression of the whole facility. My Aunt is very happy with her level of care and the warmth of the staff.

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Review from S S (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

A wonderful place to be. I'm looked after like royalty.

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Review from Roger S (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience

At present my Mam is a resident and recently celebrated her 90th Birthday for which the Management and staff made the occasion very special for her. Not only that but in general, the care provided is excellent and more importantly if I or other members of the family need to discuss her care the management

staff are a pleasure to deal with. Would recommend this facility to anyone looking for care for a loved one.

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Review from Simon C (Son of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience

My dear mother was at Acomb Court for the last year of her life, and throughout her time there we only have praise for the staff of this wonderful home. The care she received was exemplary on a professional level - with excellent nursing care, provided by very kind nurses and carers. More than this,

our relationships with Acomb Court staff went beyond the professional. Many individual nurses and carers developed a real friendship with my mother and showed great compassion to her even when she found communication more difficult after a stroke. The home extended kindness and welcome to my father as well, who visited her every day (until COVID restrictions prevented this). During COVID, the administrators too were endlessly patient, facilitating phone calls to my mother whenever possible.
The compassion from the staff continued right until Mum's very last day when we were given special permission to enter the home and spend time at her bedside.
Well done Acomb Court. Thank you.

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Review from L B (Niece of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience

The care my uncle and aunt received in Acomb Court has been excellent. The ethos of the home is to involve family and I was always made welcome and involved in my relatives' care. The home environment was always clean and calm, and the auxiliary services such as catering and laundry were exemplary.

I have been extremely impressed with all staff across residential and nursing floors, so many acts of kindness.

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Review from A C (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

I cannot put into words how well my dad has been cared for. The staff and management are outstanding. I am so grateful to you all.

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Review from F L (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

I was terribly sad when we could no longer care for my mother and needed to put her into a home. I dreaded it but all of the staff at Acomb Court were so kind and supportive. She was there for 15 months and in that time I was so impressed with all of the staff. They were wonderful with the residents

and their relations. They get 10/10 from me!

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Review from J D (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

Consistent, compassionate care from all staff who are knowledgeable of my mother's needs.

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Review from Elizabeth B (Wife of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience

My husband is well cared for in Acomb Court. The staff are friendly and work hard to make the residents as happy as possible. The only negative is the shortage of staff but this is a nationwide problem throughout the care industry. The home is always clean and smells fresh and residents are always clean

and well dressed. They don't look neglected as is the case in some other homes I have visited.

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Review from A J (Wife of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience

We have been treated very well indeed and are happy with all care provided.

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Review from Violet H (Friend of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience

I have visited a friend in Acomb Court Care Home and found this home very clean, staff friendly and management of Acomb excellent.
I have never visited a care home before and couldn't believe how happy everyone seemed and staff so helpful.
My friend who is there at the moment said she was very happy

and the food was excellent.
Unlike hospital, staff wanted to help my friend get on her feet and are able to encourage my friend. I can only say I was impressed with Acomb and may it continue.

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Review from B C (Husband of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience

Very impressed with the kind welcome from the manager and staff. Finding some carers whom we know when they worked elsewhere beforehand made us feel at home very quickly. The building and grounds are well designed and kept in good order. The staff of all lands and land, helpful and friendly. The food

is varied and very good. The nursing care needed is expertly done. The staff work hard. Sometimes attention to needs seems slow because of timing or crises and needs of others. My wife is in bed most of the time and has liquid food and medicine via a peg tube.

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Review from H P (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

There is a nice atmosphere in Acomb Court and I always get a friendly welcome from staff when I visit. The staff on my mother's floor are very caring and things seem a lot more settled which could be due to the new manager.

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Review from J M (Wife of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

Highly recommend all staff and management. Always willing and very helpful in every way. My husband is treated with kindness, understanding and best of care.

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Review from F D (Niece of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience

Some excellent carers who came and work hard, along with some who don't show it. Overworked and lack of staff leads to some people being unhappy. Carers and patients/residents. Apparent lack of training in certain key areas e.g. illnesses, e.g. Parkinsons is not helpful and turnover of staff is a concern.

Reply from Clare Sheehan, TBC at Acomb Court Care Home

We would like to take this opportunity to thank you for the comments raised and the opportunity to respond.
Within HC-One we constantly ensure our staffing levels are appropriate to meet the care needs of our Residents within our homes, also ensuring continuity of care is provided. Our staff complete an ongoing training programme with bespoke training also being provided, where required, to ensure they are both competent and compliant and competent with all areas of care delivery.

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Review from J D (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

My father has been a resident for almost five months and has come to accept the change. The staff are friendly and caring and respond to queries and requests promptly. We can now relax knowing he is safe and so well cared for.

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Acomb Court Care Home

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