Acomb Court Care Home

Maidens Walk, Hexham NE46 1EN
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9.8 90 Reviews
  • Acomb Court Care Home, Hexham
An attractive and welcoming home, Acomb Court Care Home, situated in the centre of the historic town in Hexham, offers a choice of sitting rooms, dining areas and quiet spaces. Residents may also enjoy spending time in the beauty salon, while the large, landscaped garden is the ideal place to catch up with friends and family.

At Acomb Court, every member of the team goes above and beyond to offer the best quality care and support to residents. With the expertise to deliver residential and residential dementia care, they focus on personalised care to ensure residents receive the support that they need and are comfortable with, prioritising dignity and respect throughout.

An active and engaging lifestyle is highly encouraged at Acomb Court. Whether it be enjoying the meals carefully prepared by the catering team, joining in with the varied activities programme or enjoying the peaceful moments, there is something to keep every resident happy and enjoying life.

If you, or a loved one, are looking for a care setting that offers a home from home environment with a team who believe in ensuring residents live their best lives, please don't hesitate to get in touch. They would love to show you everything that Acomb Court has to offer.

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Care Provided by Acomb Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kinga Kowaliczek (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available in the onsite car park at Acomb Court.


Acomb Court Care Home Reviews (90)

Total of 90, showing 61-80
9.8

Acomb Court Care Home has a Review Score of 9.8 (9.798) out of 10, based on 28 reviews in the last 2 years. Over all time Acomb Court Care Home has 90 reviews.

Overall Experience

  • 63
  • 24
  • 3
  • 0
  • 0

Date Published

90
5
12
28
62

Review from J M (Sister of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good atmosphere when entering Acomb Court. Staff very pleasant with residents. Food very good.

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Review from Shirley B (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Acomb Court for over 5 years and in that time, I have never had any concerns regarding her care. She appeared to be happy and content from the beginning of her stay in the home. The staff are very helpful and regularly keep me up to date with my mother's condition. They
are also friendly, patient and cheerful when I visit with my father and we both agree that they are a credit to the company. The home has always been clean and tidy with usually welcoming fresh flowers which my mother always had in her own home.

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Review from Gillian N (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reception at Acomb Court is pleasant and inviting. The rooms are nicely decorated and there is never an unpleasant smell, so often the case in other care homes.
The staff are friendly and treat my mother as if she were their own.
Meals are good and varied. Always cake, scone or biscuits with a
cup of tea.

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Review from E C (Sister of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant, calm atmosphere in this home. Staff are welcoming, helpful at all times and deal with matters pertaining to my sister promptly. A lovely place to visit.

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Review from Stephanie J (Niece of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Brilliant staff. My aunt is very settled here and the staff keep me well informed of all developments.

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Review from P A (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came into Acomb Court after a spell in hospital left him unable to cope at home.
The environment, his room and the facilities are all of a high standard and the home is very welcoming.
I have found all the staff to be helpful and they have made a real effort to help him settle in.
They communicate
well with the family.
As a result, Dad has settled in very well and the family is very happy with the care he receives.

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Review from Barry K (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Acomb Court Care Home. Everybody was helpful and they looked after my mother very well. Cannot fault the home in any way.

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Review from Mathias C (Father of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always respectful for my father-in-law. They take good care of him.

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Review from M Jean R (Wife of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my husband receives. He is treated with kindness and respect and the staff are caring and have respect for those in their care.

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Review from Mandy C (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is going very well for my father. I live in Holland and I am glad he is being well looked after. I am only able to come 2 times a year so it gives me peace of mind.

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Review from H P (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Acomb Court in October 2017 and as a family, we have been very pleased with the staff and the care she gets. If there is anything that we are not happy with, the matter is addressed very quickly. This is definitely the best place for my mother to be - she particularly enjoys all
the activities provided.

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Review from Jackie W (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very caring staff. The manager is very approachable.

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Review from M T (Niece of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acomb Court is always very clean, staff always pleasant and helpful - they do all they can to ensure 'my resident' is cared for without impinging on their own capability or dignity.
The level of attention given to health matters in excellent.

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Review from David M (Friend of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind, caring and have great manners. Lovely welcoming from staff upon entering the home. The home is always very clean and smells lovely. Such a pleasant atmosphere.

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Review from Stella D (Daughter of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel confident that my mother's needs are met with care and compassion.

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Review from Peter M (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Acomb Court. She finds te staff very caring and considerate and is treated with respect and love. She has said to me she has no complaints and is well cared for.

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Review from Alistair W (Brother-in-law of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Modern, purpose built home with good quality staff and clear effective management of residents needs. Staff are cheerful, respect residents and their preferences and are vigilant and caring.

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Review from J D (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an emotional and often challenging 2016 my mother moved to Acomb Court after a very unsettling few months. From that moment in Sept 2016, the staff welcomed her and made her feel at home. She knows everyone has her best interests at heart and cares for her. I cannot thank Acomb Court enough as
they have become part of our extended family.

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Review from J F (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always pleasant and always willing to help. I am always kept informed of change in Mam's needs. I have never smelled any odours and Mam is always clean and tidy.

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Review from M T (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for eight years. The home was taken over until very recently. My sister and I both live 200+ miles away but one of us visits monthly. We have been reassured by the care mum receives. We have no anxiety about her well-being, this is such a relief living so far aware from her.
The home never knows when we are coming, Mum is always comfortable, clean and appropriately dressed.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Acomb Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Acomb Court Care Home is calculated as follows: ( (271 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 336 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acomb Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 9 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acomb Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Acomb Court, Kinga would be pleased to welcome you for an informal discussion over the phone.