Ashington Grange Care Home has a Review Score of 9.6 (9.646) out of 10, based on 29 reviews in the last 2 years. Over all time Ashington Grange Care Home has 86 reviews.
Review from C T (Regular Volunteer) published on 5 February 2025
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashington Grange Care Home
Thank you for taking the time to submit a review. We appreciate you highlighting the areas where you feel we have done well and we will continue to build on these successes. We understand that some rooms may appear more bare than others, but residents are welcome to decorate and personalise their rooms however they wish. We will revisit this with the residents to reinforce the message and offer support in personalising their rooms where needed.
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Review from Thomas H (Resident) published on 3 February 2025
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3.0 out of 5
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Review from Wendy W (Resident) published on 3 February 2025
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5.0 out of 5
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Review from Linda T (Resident) published on 3 February 2025
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5.0 out of 5
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Review from Louise G (Daughter-in-law of Resident) published on 3 February 2025
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5.0 out of 5
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Review from M C (Son of Resident) published on 3 February 2025
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4.0 out of 5
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Review from C G (Son of Resident) published on 31 January 2025
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5.0 out of 5
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Review from June T (Sister of Resident) published on 28 January 2025
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5.0 out of 5
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Review from E B (Husband of Resident) published on 28 January 2025
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5.0 out of 5
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Review from Mary G (Wife of Resident) published on 27 January 2025
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5.0 out of 5
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Review from Edward S (Son of Resident) published on 17 January 2025
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5.0 out of 5
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Review from Dawn C (Friend of Resident) published on 13 January 2025
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5.0 out of 5
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Review from Lesley L (Friend of Resident) published on 4 October 2024
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4.0 out of 5
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Review from A C (Friend of Resident) published on 26 September 2024
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5.0 out of 5
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Review from P B (Niece of Resident) published on 18 September 2024
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5.0 out of 5
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Review from G P (Friend of Resident) published on 16 September 2024
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5.0 out of 5
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Review from R P (Son of Resident) published on 10 September 2024
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4.0 out of 5
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Review from Linda C (Resident) published on 16 July 2024
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5.0 out of 5
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Review from I H (Son of Resident) published on 29 February 2024
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4.0 out of 5
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Review from W O (Resident) published on 20 February 2024
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4.0 out of 5
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The Review Score of 9.6 (9.646) out of 10 for Ashington Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.646 for Ashington Grange Care Home is calculated as follows: ( (233 Excellents x 5) + (97 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 342 Ratings = 4.646
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashington Grange Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2022
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Job Title: Home Manager
Introducing Andrea Pringle
Home Manager at Ashington Grange, Northumberland
What does ‘kindness’ mean to you?
“To respect the individual and how they wish to be treated. To ensure we promote independence to encourage Residents to have autonomy over their own care as much as possible. To promote dignity and wellbeing. To make our Residents achieve everything they can.”
As a dedicated healthcare professional, Andrea has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Andrea closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Andrea remarked:
“I am able to implement things that will benefit the Residents. To include Residents in making changes as it is important for them to feel included and part of the home.”
Outside of work, Andrea enjoys going on holidays and is often described as the ‘Crazy Dog Lady!’
If you would like to find out more about Ashington Grange, Andrea would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
