Ashington Grange Care Home

Moorhouse Lane, Ashington NE63 9LJ
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9.6 86 Reviews
  • Ashington Grange Care Home, Ashington
Boasting a homely and welcoming environment, Ashington Grange Care Home, located in the peaceful town of Ashington, provides personalised residential, nursing and dementia care to older people.

Inside, residents benefit from the choice of four sitting rooms and four dining areas to enjoy at their leisure whilst the landscaped garden and pretty patio is the perfect spot for relaxing with friends and family.

Each member of the team at Ashington Grange is committed to offering the highest quality of care for residents, whilst also prioritising quality of life. Leading with respect and dignity, they work hard to make the home a happy place to live for every person, with each day filled with things to look forward to.

From the range of activities on offer to the delicious food prepared by the catering team, residents at Ashington Grange are supported to live their best lives, whatever that means to them.

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Care Provided by Ashington Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Pringle (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashington Grange Care Home Reviews (86)

Total of 86, showing 41-60
9.6

Ashington Grange Care Home has a Review Score of 9.6 (9.646) out of 10, based on 29 reviews in the last 2 years. Over all time Ashington Grange Care Home has 86 reviews.

Overall Experience

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Date Published

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Review from Sarah T (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, informative and caring staff. My dad is clean and tidy, well cared for and well-fed. We visit once a week and it always feels thorough and safe. The staff are able to pacify my dad during times when he feels lonely or his dementia has him confused. If he is unwell or needs us we are immediately
informed.

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Review from J W (Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to this care home with a serious condition, both arms and shoulders being broken. Shoulders and arms both partially recovered owing to the good nursing. The staff are very friendly and efficient.

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Review from Jill H (Niece of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff to be pleasant and helpful. The facilities are good. Residents are treated with dignity. There is lots of selection for meals. There were a few issues with management but recent change seems good from the 8th June.

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Review from Kay (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are brilliant and are like family. They were so professional. Always had time for my mam and made her laugh. Covid-19 has given us all difficult moments. My mam sadly passed away during this period but I knew she was always loved and cared for. I still keep in touch with the home as I call
them all friends now.

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Review from Jan P (Niece of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was admitted to Ashington Grange Care Home for four weeks of respite care following a discharge from the hospital. During his first week, it was his birthday. The cook baked him a delicious chocolate cake with candles on it. What a very thoughtful gesture, which I of his family greatly appreciated.
He loved his time there and chose to make Ashington Grange his permanent home. The care he received during the final 9-months of his life was exceptional, and he was happier than we had seen him for years. Before the Covid pandemic, we could visit at any time without a pre-arranged appointment. We always found the atmosphere to be calm and friendly. Having visited many different care home over the years, I can honestly say that Ashington Grange is outstanding in the care provided. He always said, "I love the food"! During the Covid lockdown, we were kept informed of his health and wellbeing. He was always treated with the utmost kindness and respect, and for that, all of his family are truly grateful.

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Review from Alison G (Daughter of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was so happy at Ashington Grange. She went in for a weeks respite care and decided to stay. The care she received was outstanding from beginning to end. My mam's needs and physical health changed over the 3-years she was there. We were kept informed and involved in her care. The staff have been
amazing throughout the pandemic and worked tirelessly. The care and compassion they showed when my mam was receiving end of life care will never be forgotten. I can't recommend this home highly enough.

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Review from Margaret R (Daughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved from a home in Sheffield which closed. As she was originally from Blyth we decided to bring her back nearer to family here. She was very well cared for by all the staff and spent the last 2 years of her life happy and contented. The staff were wonderful with her and the food superb.

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Review from A M (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at, Ashington Grange, since December 2019. We needed the type of care that was offered "upstairs" for her - we have not been disappointed. The staff are friendly, caring and professional. Individuals "go the extra mile" every shift and we have been extremely pleased with
their ability to be the family that we can't be to her with her increased health needs and during"lockdown"; a potentially devastating time for residents and staff. All is well; thank you, everyone!

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Review from B M (Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In this current environment and also the fact that I am new to this type of situation, the staff and all the support team have been and continue to be excellent.
Well done and thank you.

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Review from Ken Y (Son of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed here when she developed dementia, and I had my doubts about care homes in general, but from start to finish, when she sadly passed, I can only say the service she received was outstanding. All the staff should be commended on the level of service provided, cleaners, cooks, nurses,
each and every one of you made her stay welcoming, and safe whilst also keeping as much of her dignity as humanly possible. She was never going to be the easiest resident but you all managed it with ease, thank you.
Anybody who is thinking of placing a loved one here, take comfort in knowing they will be well looked after.

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Review from George K (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken to the Grange following an early morning accident which was eventually diagnosed as Dementia. The original care was respite followed by residential and ultimately medical care. All during his stay, the care given was of the highest order. He only ever had compliments for the staff.
My wife and I totally agree. A very well managed care home.

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Review from J R (Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived alone for 25 years I find it difficult to adjust to communal living especially since all but one of the residents here suffer from various forms of dementia. Apart from which it is a very depressing atmosphere. However, the management and staff do their utmost to understand my predicament
and do their best to help.

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Review from Andrew S (Son of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashington Grange are living angels who provided care, understanding and compassion that went above and beyond. They kept us reassured by their actions and interactions. They helped our mam settle in when she was anxious and upset. We can't thank them enough for everything they have done.
Diamonds in a dark place to the very end.

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Review from L M (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has had a very happy 5 years here, the staff are amazing every single one of them. He never had any complaints and loved the food especially the Kippers that were specially ordered for him. Sadly he passed away after being very ill for 2 weeks. The staff over this time showed genuine love and affection
and made him as comfortable as possible. They were and have always been an extended family to dad and the family.

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Review from Catherine H (Niece of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very patient and make an effort to find more out about my uncle to try and make his life at Ashington Grange less anxious and more positive.
They are fully aware of his condition and take time to consult with myself and other family.

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Review from Linda H (Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home with staff who are very friendly and are excellent at their job and will do anything to help you.

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Review from Martin C (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is early days for my father's stay in his care home.
We know he is in the best place for security, safety and care. He is enjoying where he is and that is what counts. There has been a recent change of managerial staff which is a little concerning. This review reflects a short-term impression on
my behalf and the next one will be more informative.

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Review from A T (Wife of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my husband is well looked after in the main but I do find there are times when he does have to wait for toileting or transferring from one chair to another a bit longer than I would expect.
Most of the staff work very hard but I think they do work very short handed.
Problem times are really
the worst when staff need break times.

Reply from Clare Sheehan, Careline Advisor at Ashington Grange Care Home

Thank you for taking the time to complete a review for Ashington Grange. We would like to share with you that we complete a detailed review of the dependency levels of our Residents each month and our staffing levels are adjusted accordingly. We will endeavour to allocate our staff break times more effectively in order for our teams to be effective in delivering kind care when it is required and will deploy our team to ensure our Residents are supported at busy times during the day and night. We welcome your comments and invite you to discuss any aspect of your husband's care with us at the home.


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Review from Dusty (Son-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashington Grange and staff were extremely professional, caring and empathetic throughout my father-in-laws stay. They were above reproach. Faultless to a T. These thoughts and findings relate to "all" members of staff.

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Review from Mary B (Respite Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Ashington Granges having just been discharged from hospital as my friend is going away for a few days. I have spent four nights at Ashington Grange Care Home and have found the staff exceptional they are doing a very difficult job but appear to be fully dedicated. Food is very good and very
good portions. I was even helped find a radio by the manager. Allin all no complaints.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Ashington Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Ashington Grange Care Home is calculated as follows: ( (233 Excellents x 5) + (97 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 342 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashington Grange Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

2014 Carehome.co.uk Awards

Recipient: Ashington Grange Care Home

Date: Friday 04 Apr 2014 More details

Top 20 Care Homes North East England 2014

Recipient: Ashington Grange Care Home

Date: Saturday 01 Feb 2014 More details

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Meet the Team (1)

Andrea

Andrea Pringle

Job Title: Home Manager

Introducing Andrea Pringle
Home Manager at Ashington Grange, Northumberland


What does ‘kindness’ mean to you?


“To respect the individual and how they wish to be treated. To ensure we promote independence to encourage Residents to have autonomy over their own care as much as possible. To promote dignity and wellbeing. To make our Residents achieve everything they can.”


As a dedicated healthcare professional, Andrea has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Andrea closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Andrea remarked:


“I am able to implement things that will benefit the Residents. To include Residents in making changes as it is important for them to feel included and part of the home.”


Outside of work, Andrea enjoys going on holidays and is often described as the ‘Crazy Dog Lady!’


If you would like to find out more about Ashington Grange, Andrea would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.