La Cura House

North Road, Berwick-upon-Tweed TD15 1PL
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9.5 66 Reviews
  • La Cura House, Berwick-upon-Tweed
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Care Provided by La Cura House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Berwick Care Ltd
  • Person in charge
  • Tracy Wiggans (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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La Cura House Reviews (66)

Total of 66, showing 21-40
9.5

La Cura House has a Review Score of 9.5 (9.461) out of 10, based on 15 reviews in the last 2 years. Over all time La Cura House has 66 reviews.

Overall Experience

  • 36
  • 26
  • 3
  • 1
  • 0

Date Published

66
3
3
15
51

Review from Elizabeth S (Brother of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and very friendly home from home.

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Review from David S (Brother of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, good caring staff, very good food and really clean rooms. Plenty of medical help.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you for your lovely review it is so appreciated


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Review from Margaret S (Sister of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really amazing home. Very clean, excellent matron and staff. Very caring. Excellent food and laundry. Every attention given and good medical attention. Very friendly. Lovely rooms.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you so much for your review this is much appreciated


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Review from Linda M (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to La Cura in October 2021, initially for four weeks respite followed by permanent care. As a family, we were dreading this as Mum didn't want to give up her independant living. Mum's dementia meant we could no longer keep her safe at home so we were anxious when the day came for handing Mum
over to strangers. After a few days Mum settled in well and we were relieved that she was safe and being cared for by a team of staff who were lead by a very experienced manager. Virus restrictions meant that family visiting was restricted but pod visits were available to us too. Mum had a small family celebration for her 90th birthday in the pod for which I will always remember and cherish as a joyous day. Thank you for making this possible! Mum's room was always clean and her appearance tidy. Mum enjoyed the food here and had a wee companion who she always sat with and walked the corridors with. Mum sadly passed away just before Christmas. Thank you team La Cura! for Mum's care.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you for your lovely review, it was an absolute pleasure to look after mum. Mum brought many smiles to the team here at La Cura and made a bright impact in the time she was here.
Our thoughts and wishes are with all the family.


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Review from Hilda Y (Widow Widower) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in La Cura since May until August when he sadly passed away. The care ad compassion he received has been excellent in every way. He was suffering from dementia as well as quite a few underlying problems, but the staff were brilliant in dealing with him.
Can't provide
ratings for all areas due to COVID restrictions.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Our thoughts and wishes are with you and your family at this very difficult time.
With the warmest regards,
Tracy.


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Review from Ciamone M (Granddaughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home have always been amazing with my gran. Thank you!

Reply from Tracy Wiggans, Registered Manager at La Cura House

Hi Ciamone,
Thank you for your review, I will pass your positive review onto the team.
Regards,
Tracy.


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Review from M T (Wife of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite satisfied with the care in the home. It can not be easy for the staff at times. I do believe they are trying their best to continue to modernise the home. Hope to see it soon. They built a pod, used it twice and then locked down again. They are doing their best for everyone. Can not ask for
more in times like these.

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Review from J D (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When calling one day mid-December, I was pleasantly surprised when given a chance to book in and see my mother as a pod had been created. This was wonderful and unexpected news. It made Christmas all the more special to me, especially after the year we've had. I continue to ring regularly as I like
to keep updated on how Mum is. The nurses and staff are always pleasant and friendly, they listen and are very understanding. The manager answered a recent call and we talked about how well the home has managed during this pandemic. My thanks go to all of them.

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Review from Wilma W (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy in the home. It was her choice to go in January 2020. During lockdown all the staff and management have done a great job. Only wish could have done window visits as it's not the same talking on the phone or Ipad.

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Review from J R (Daughter of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff approachable and very helpful. They have taken time to get to know Mum as an individual and respect her wishes. I would like to thank all staff who have cared for her, especially those who have taken the time to build a relationship with her above and beyond to offer her companionship
as I can't be here just now because of the virus.

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Review from Angela D (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum is a resident and enjoys the home. All staff are good and we feel she is looked after well. My mum enjoys meals but would like more choice ie: lasagne, curry etc. We take in cereal as she doesn't like the ones offered. Hopefully, her room will be getting updated and have an ensuite. This was
discussed when she moved in in January last year. We understand the delay with things caused by COVID. My mum has seven children and feels something needs to happen so she can get visits, not just from one nominated person. This is difficult for us all as we all work, hopefully, things will improve.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Hi Angela, thank you for your review. It is difficult times at the moment and as you know our priority is to ensure everyone remains healthy and well. Staff at La Cura have done an amazing job so far in keeping this horrific virus at bay. Visits are due to start again soon via pod visits and, although it is difficult, it will remain monitored and within safety measures. We would love to make it open door visiting again but currently, this is just not possible and we have to remain within the government guidelines. Hopefully, when this virus is under control we will resume our interior improvements but again, unfortunately, this was put on hold due to non-essential people being able to enter the building. Hopefully see everyone soon, stay safe.


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Review from M W (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have excellent access to relatives with phone calls, pod visits and Facetime calls. Facetime calls have been easy to arrange and a great way to keep in touch.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Hi M W, thank you for your review. We know it has been difficult times as late. Will be great to see everyone again!
Best wishes,
La Cura house team


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Review from Isabella O (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is treated really well. She loves a laugh with the staff. She has her favourites which all the residents have, but they are all very nice. When we got in to see her it was a very nice atmosphere. Lovely residents who were very very nice to talk too. It's a very nice place to visit.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Hi Isabella,
thank you for your thoughtfulness. It is difficult times at the moment but hopefully better times ahead soon.
Best wishes and stay safe from all the staff at La Cura.


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Review from Joseph G (Brother-in-law of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home neat and friendly. Staff good with residents. The receptionist is very friendly and helpful.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you for your review Joseph, best wishes and stay safe from all the staff at La Cura.


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Review from G S (Friend of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been friendly and helpful despite difficult conditions at the moment. They have always done their best to deal with any queries. They are always professional.

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Review from D R (Son of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have not been able to visit for months but they have done extremely well to avoid any cases of COVID19.

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Review from N S (Son of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly care home with excellent staff. My father was given excellent attention throughout his stay. The care home was very accommodating to all the families needs, given the personal touch, and going the extra mile. Thank you.

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Review from Mary L (Niece of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt that my uncle was well cared for and had good support while he was in care. We could phone and speak to anyone at any time and they kept us updated with his illness to the end.

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Review from Ellen W (Sister of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in this care home for just over a month. His care and attention was second to none. This home, to his family, was more like a first-class hotel.
We can only say 'thank you' which is a poor substitute for the care given to him.

Reply from Tracy Wiggans, Registered Manager at La Cura House

Thank you so very much for you lovely review. We are happy the under the painful circumstances that you felt you received the care and attention that you all so deserved.


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Review from M H (Wife of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the kindness and care which my husband has been shown since he went into the care home on February 1st 2019. It has been a big step for both of us and obviously he would prefer to be at home, but as his Parkinson's makes him unable to stand or even walk, this is not possible.
The carers are attentive, always pleasant and treat him like a friend. He appreciates all that they do for him and they show him great respect.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for La Cura House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for La Cura House is calculated as follows: ( (106 Excellents x 5) + (48 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 178 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for La Cura House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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