La Cura House Reviews (66)
La Cura House has a Review Score of 9.5 (9.461) out of 10, based on 15 reviews in the last 2 years. Over all time La Cura House has 66 reviews.
Review from Louvain J (Daughter-in-law of Resident) published on 10 June 2019
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Overall Experience
5.0 out of 5
He was treated with kindness and given appropriate nursing care for his needs.
All the family and friends were made very welcome when visiting.
His death was very peaceful
Thank you.
Reply from Tracy Wiggans, Registered Manager at La Cura House
Thank you very much for your kind words, it was our pleasure caring for your father and our thoughts and wishes are with you all.
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Review from Patricia H (Respite Resident) published on 3 June 2019
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Overall Experience
5.0 out of 5
Reply from Tracy Wiggans, Registered Manager at La Cura House
Hi Patricia, thank you very much for your lovely review of kind words. It was a pleasure supporting your mother in law and we look forward to supporting you all in the near future.
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Review from Ann B (Daughter of Resident) published on 28 March 2019
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Overall Experience
4.0 out of 5
Reply from Tracy Wiggans, Registered Manager at La Cura House
Thank you Ann for your review, we are pleased that you feel confident that your dad is well cared for.
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Review from Stuart G (Resident) assisted by family/friend published on 20 March 2019
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Overall Experience
5.0 out of 5
Reply from Tracy Wiggans, Registered Manager at La Cura House
Hi Stuart, it was a pleasure to support you during your stay with us. We all wish you well for the future and look forward to you visiting us.
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Review from Carole S (Daughter of Resident) published on 18 March 2019
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Overall Experience
4.0 out of 5
His increasing extra needs were always taken into account and dealt with accordingly and his increased need for safety, security and dignity were always of prime importance.
As dad's mental health was not an issue, all who passed his door would give him a cheery hello and passed the time of day with him, however busy they were. I know my dad always appreciated this.
He, unfortunately, died this month and the genuine concern for him (and me) was plain to see.
Reply from Tracy Wiggans, Registered Manager at La Cura House
Thank you for your review Carol, he will be sadly missed but never forgotten.
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Review from C H (Daughter of Resident) published on 25 February 2019
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4.0 out of 5
The manager explained that the room my dad had wasn't the best but it was situated next to the nurses' office so they could keep an eye on him.
My dad is very poorly and was in for 2 weeks respite care so I was satisfied with this arrangement.
Reply from Tracy Wiggans, Registered Manager at La Cura House
Thank you for your review and please do not hesitate to ask for any other assistance.
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Review from Pat H (Partner of Resident) published on 25 February 2019
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Overall Experience
4.0 out of 5
We were offered a better room but it was further away from the nurses' station and it was easier for staff to check on my partner in the room offered.
Reply from Tracy Wiggans, Registered Manager at La Cura House
Thank you for your review. Please do not hesitate to speak with our very helpful staff team.
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Review from Jennifer C (Next of Kin) published on 16 January 2019
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5.0 out of 5
During those weeks, she was so well cared for - she was kept so clean and comfortable and the staff treated her with great dignity, up to the end.
My husband and I were looked after so well. We always found the staff friendly and
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Review from F B (Daughter of Resident) published on 4 December 2018
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Overall Experience
4.0 out of 5
All the staff are extremely kind, caring and considerate and he enjoys their company very much. They are full of fun and always have a chat and laugh with him.
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Review from Janette S (Wife of Resident) published on 26 November 2018
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5.0 out of 5
All the staff are very pleasant to me and in caring for my husband. That I appreciate this very much both to the staff and the patient care he gets. Thank you all.
Reply from Tracy Wiggans, Registered Manager at La Cura House
Hi Jeanette. Thank you very much for you kind words. We take great pride in caring for your husband. I will ensure the team are made aware of your review and receive your positive thoughts as deserved.
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Review from Pat H (Friend of Resident) published on 6 August 2018
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4.0 out of 5
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Review from A S (Daughter of Resident) published on 27 July 2018
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5.0 out of 5
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Review from Duncan R (Son of Resident) published on 30 May 2018
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Overall Experience
4.0 out of 5
The whole place smells clean and it is very good to see so many smiling
Reply from Tracy Wiggans, Registered Manager at La Cura House
Dear Mr R,
Thank you very much for your review of our home.
Please continue to leave us your feedback when you visit as this is important to us in order to continue with the positive progress and improvements in our home.
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Review from Maureen H (Daughter of Resident) published on 21 May 2018
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Overall Experience
4.0 out of 5
Reply from Tracy Wiggans, Registered Manager at La Cura House
Thank you very much for your review of Berwick Care Home. Your kind words and recognition of the team are very much appreciated. It is our pleasure that we have the honour to care for your father and will continue to do so to the best of our ability.
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Review from Vicky D (Daughter-in-law of Resident) published on 16 May 2018
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Overall Experience
5.0 out of 5
Reply from Tracy Wiggans, Registered Manager at La Cura House
Dear Vicky, Thank you very much for such a lovely review. Our home is so welcoming due to having such a fantastic dedicated team of staff, who certainly put care and support first in everything they do. We aim to ensure that Berwick Care Home is as exactly as you have stated 'home from home' and we all look forward to the much brighter future.
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Review from K T (Friend of Resident) published on 16 May 2018
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Overall Experience
4.0 out of 5
Reply from Tracy Wiggans, Registered Manager at La Cura House
Hi Katherine,
Thank you very much for your review. We aim to ensure that all of our residents maintain as much independence as possible. It is so good to see such big smiles on our resident's faces. This is down to having such a dedicated team here at Berwick Care Home. We will continue to support as much as we can.
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Review from S T (Friend of Resident) published on 14 March 2018
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Overall Experience
4.0 out of 5
Reply from Tracey Wiggans, Manager at La Cura House
Thank you very much for your feedback. Please continue to give us feedback as this is valued and important to us.
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Review from Jacquie R (Friend of Resident) published on 5 September 2017
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Overall Experience
4.0 out of 5
Reply from Jacqueline Coulson, Home Manager at La Cura House
Thank you, Jacquie, for your feedback, it is very much appreciated. I am so pleased you and your friend have had a positive experience of Berwick Care Home. All feedback, good and bad, is welcome as this then allows us to continually review our service for the benefit of our residents and ensure positive resident experiences is paramount. Thank you again.
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Review from David C (Resident) published on 25 July 2017
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Overall Experience
5.0 out of 5
Reply from Jaqueline Coulson, Home Manager at La Cura House
Thank you, David, for your feedback, it is so nice to hear you have had a positive experience of the home and I will share your feedback with the team. Regards Jackie Coulson - Home Manager.
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Review from Nicola C (Wife of Resident) published on 12 July 2017
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Overall Experience
5.0 out of 5
Reply from Jackie Coulson, Home Manager at La Cura House
Dear Nicola, thank you so much for taking the time to complete this review. It is so lovely to hear your positive comments and that you feel it is a home from home. The ethos of the home is 'it is the resident's home' and should be treated as so. We welcome all visitors as to it enhances our residents lives. Thank you again for your kind comments and I will ensure they are passed onto the team here at Berwick.
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Overview of Review Score
The Review Score of 9.5 (9.461) out of 10 for La Cura House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.461 for La Cura House is calculated as follows: ( (106 Excellents x 5) + (48 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 178 Ratings = 4.461
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for La Cura House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
