La Cura House Reviews (66)
La Cura House has a Review Score of 9.5 (9.461) out of 10, based on 15 reviews in the last 2 years. Over all time La Cura House has 66 reviews.
Review from Adrian (Son of Resident) published on 3 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jackie Coulson, Home Manager at La Cura House
Dear Adrian, Thank you for taking the time to complete this feedback. Your comments are valued and appreciated, I will ensure they are fed back to the team at Berwick care Home. It is extremely lovely to hear of yours and your loved ones positive experience of Berwick Care Home. Our aim is to ensure all residents receive a person-centred approach to their care and an important part of this is relatives, friends participation, in partnership with the Home. once again thank you, kind regards Jackie Coulson, Home Manager
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Review from Susan S (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jackie Coulson, Home Manager at La Cura House
At Berwick Care Home we value all feedback good and bad as this allows us the opportunity to review and develop our service delivery thus ensuring our residents receive the best possible care and quality of service.
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Review from Pauline O (Wife of Resident) published on 26 February 2016
Submitted via Postal Card •
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Overall Experience
2.0 out of 5
Reply from Frances Ponton, Home Manager at La Cura House
Hello Pauline, thank you for taking the time to review Berwick Care Home. Since receiving this review, I have since spoken with you and talked through everything you have mentioned. As discussed, if you have any further concerns please contact me so we can work to resolve these. Best wishes, Frances.
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Review from Collin T (Son of Resident) published on 17 February 2016
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Overall Experience
4.0 out of 5
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Review from Jackie (Daughter-in-law of Resident) published on 27 January 2016
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Overall Experience
5.0 out of 5
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Review from Margaret T (Wife of Resident) published on 19 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Overview of Review Score
The Review Score of 9.5 (9.461) out of 10 for La Cura House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.461 for La Cura House is calculated as follows: ( (106 Excellents x 5) + (48 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 178 Ratings = 4.461
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for La Cura House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
