Bridge View

Ashington Drive, Stakeford, Choppington NE62 5JF
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9.5 40 Reviews
  • Bridge View, Choppington
Bridge View Care Home is situated in Choppington village in Northumberland, close to the Northumbrian coastline and a short drive away from the Northumberland National Park.

It is located in the heart of the local community and is served well by bus services.

At Bridge View care home, there is caring staff, a homely and friendly atmosphere and high standards of cleanliness and care.

All these things, important as they are, are the very least you’d expect from them. But there’s so much more to Bridge View.

The central focus of everything done, day in and day out, is the general wellbeing of residents. To ensure that they remain physically and mentally active and that they are fulfilled, happy and feel cared for and loved.

Staff are always looking for innovative ways of doing things and have initiated a few ambitious and exciting projects.

Staff started a Listening Post café for all residents to meet on a daily basis, to talk and listen, laugh or cry.

Residents have started arranging to meet there and families also attend.

Staff initiated ‘My Day’. This involves two residents each day who are made to feel special by every member of staff on duty that day. Staff visit the residents to chat with them or to help them with whatever they wish to do.

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Care Provided by Bridge View

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • John Lafferty (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bridge View Reviews (40)

Total of 40, showing 21-40
9.5

Bridge View has a Review Score of 9.5 (9.498) out of 10, based on 9 reviews in the last 2 years. Over all time Bridge View has 40 reviews.

Overall Experience

  • 28
  • 10
  • 1
  • 0
  • 1

Date Published

40
2
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9
31

Review from L C (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very helpful and kind under very difficult circumstances.

Reply from Francesca MacDuff-Varley, EA at Bridge View

Thank you for your lovely review and feedback, Francesca


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Review from D S (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just great. My husband is well looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at Bridge View

Thank you for your lovely review, we appreciate every single one that is sent.


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Review from Susan J (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to anyone who asked my opinion. Sometimes I wish the contact side was better i.e letters keeping us informed as to what's happening but these have been difficult times. The staff are exceptional especially the activities co-ordinators whom I have the most contact with. I
feel relaxed knowing my mam is being cared for here.

Reply from Leigh-Anne Webster, EA/ Office Manager at Bridge View

Thank you, Susan, for your lovely and constructive feedback, this is something we can certainly look at to see if we can make any improvements on and I will pass this on for you.


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Review from Helen R (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for two and a half years and is so well looked after. All the staff are kind and go out of their way to make her as comfortable as possible. I can't thank them enough.

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Review from K H (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Meals are excellent.
Carers are kind, caring and considerate.
Mam loves the staff, who treated her like family.

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Review from Pauline K (Daughter of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone pleasant and doing their best to ensure visits are pleasant. Wouldn't change some of the staff for £1,000.000.

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Review from J S (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bridge View are amazing. It was a very difficult decision to place both of my parents into care. I am reassured that the staff seem to go above and beyond to care for them. I have been very appreciative of their support to allow contact during Covid inline with guidance.

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Review from Ciaran W (Niece of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, warm, welcoming home with wonderful staff. My Auntie is very happy here and looked after well. We are always kept up to date with anything involving my Aunt.

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Review from C M (Daughter of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not seen my mother for a number of weeks to the current situation. I hope my visit today has meant as much to her as it has to me.
I thank you all from the bottom of my heart for the kind and attention you all continue to show my mother and all of our family.

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Review from E R (Wife of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good.

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Review from Patricia R (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mam went into the home on 12th October and spent four weeks in a place I had never seen the inside of, being cared for by staff I have never seen without a mask and am not even sure which ones were actually looking after her. Home very reluctant to give correct information. No paperwork of any description.
Management was abusive to me. Following two weeks in hospital, she is now deranged.

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Review from F R (Friend of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are so helpful to us and my friend. There is always a smile from them. If my friend does not like the dinner the cook always makes her an omelette, nothing is a bother to them.

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Review from P K (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Day to day, everything seems to run smoothly and efficiently. There have been odd times when they have forgotten to give mum her tea and if it hadn't been for us being there, we wonder if she would have had any tea at all.
Mum seems very happy most of the time and as long as she's happy we are too.
They
do need to make sure mum has a shower more often as she washes herself and we don't know how thorough she is.

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Review from H H (Brother of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is happy in Bridge View. That's what matters to me.

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Review from J B (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to leave my mum in the care of everyone at the home because they are caring, friendly and look after residents with dignity.

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Review from Sandra W (Daughter of Resident) published on 3 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last 7 weeks here. They were very happy weeks for her and us.
Staff are caring and compassionate and kind and treat residents with dignity at all times.
Individual care plans are in situ with relatives' input.
It is immaculately clean and the food is excellent.
Their residents and
families are their priority.
As a family, we were offered utmost support at this sad and difficult time.
I wouldn't hesitate to recommend to others whose loved ones can no longer live independently.
Well-run establishment.
Thank you all - keep up the great work.

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Review from Thelma T (Respite Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was fantastic, my mother was very well looked after and the staff were out of this world, they could not do more to help mother and were EXCELLENT at their jobs. The room was very clean and tidy, the food was very good, mother liked the Café in the mornings.

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Review from James M (Resident) assisted by family/friend published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff and taking care of me every day. Plenty to eat.

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Review from R R (Son of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff, superb facilities. Regular organised activities. Rooms always clean and a delicious choice of food. Totally recommended.

Reply from Ann Mielnik, Home Manager at Bridge View

Thank you for your recommendation, it is good to know we are getting things right for our residents


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Review from V M (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care our mother receives. She seems very happy and settled in quite quickly. All the staff are lovely with her, myself and my family have piece of mind her stopping there, her room is always kept clean and tidy and the staff always see that she has everything she needs.

Reply from Ann Mielnik, Home Manager at Bridge View

It is good to get positive feedback. All the team strive to ensure the best possible care at all times.


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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Bridge View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Bridge View is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.638 Points relating to the number of positive Reviews for Bridge View is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 9 Positive Reviews ÷ 12.2 = 0.738

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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