Blythgate Manor Reviews (57)
Blythgate Manor has a Review Score of 6.7 (6.686) out of 10, based on 6 reviews in the last 2 years. Over all time Blythgate Manor has 57 reviews.
Review from M E (Daughter of Resident) published on 6 October 2023
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Overall Experience
3.0 out of 5
Reply from Hannah Burke, Marketing Executive at Blythgate Manor
Thank you for your feedback. We appreciate you taking the time to share your views. All of the team are committed to providing the best possible care experience for all of our residents. If you would like to discuss any concerns, please don't hesitate to reach out to us at the home. Alternatively, please visit our Four Seasons Health Care website to find our feedback form. Thanks.
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Review from H C (Daughter of Resident) published on 16 September 2023
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2.0 out of 5
It was requested that Mum be seen by a dentist and get replacement dentures (hers were lost in initial admission). She was apparently seen, but no dentures! She has lost a noticeable amount of weight and this is due to a combination of lack of dentures and her coeliac diet not being adhered to. The family do take in gluten-free goodies and drinks, but these are always found unopened in the room.
Initially, staff encouraged her, but that doesn't appear to be the case now! Mum is self-funding and, as a family, there is disappointment to see such a decline in both dignity and care!
Reply from Hannah Burke, Marketing Executive at Blythgate Manor
Thank you, for your comments about Chasedale care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We would like to reassure you that our Home Manager is investigating your concerns actively and has since been in touch. Should there be any further concerns, please contact the Home Manager directly. Thanks again.
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Review from Stuart J (Son of Resident) published on 31 August 2023
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4.0 out of 5
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Review from M E (Wife of Resident) published on 29 August 2023
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Overall Experience
3.0 out of 5
Reply from Hannah Burke, Marketing Executive at Blythgate Manor
Thank you for your comments about your recent experience at Chasedale Care Home. Our residents’ well being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are sorry to hear of your concerns and would like to reassure you that our Home Manager is monitoring this directly. If you would like to discuss this further, please contact us at the home. Thanks again.
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Review from Mark G (Husband of Resident) published on 18 August 2023
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Overall Experience
3.0 out of 5
Reply from Hannah Burke, Marketing Executive at Blythgate Manor
Thank you, Mark, for taking the time to leave our home feedback. All of our staff are committed to providing the best possible care experience for our residents, and it is very rewarding to have their efforts recognised. We have acknowledged the concerns you have and the suggestions you have raised. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
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Review from S C (Son of Resident) published on 3 August 2023
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4.0 out of 5
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Review from Moira A (Daughter of Resident) published on 21 October 2022
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Overall Experience
3.0 out of 5
Reply from Katie Barnett, Marketing Administrator at Blythgate Manor
Thank you, Moira, we always appreciate individuals taking the time to give their feedback and we are pleased to hear that your experience at Chasedale Care Home has been overall positive. We are glad to hear the issue was rectified and that you were satisfied with the outcome. If there is anything more we can do to help, do not hesitate to reach out.
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Review from Valerie L (Sister of Resident) published on 28 September 2022
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4.0 out of 5
I was able to ask questions and offer more background information on my brother.
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Review from Carole M (Daughter of Resident) published on 28 September 2022
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5.0 out of 5
He is still missing my mum and often has periods of melancholy which they recognise
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Review from F C (Wife of Resident) published on 28 September 2022
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4.0 out of 5
1) Not sure if any activities are undertaken. Important for dementia patients.
2) Clothes go missing or get mixed up.
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Review from Joseph W (Husband of Resident) published on 22 September 2022
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5.0 out of 5
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Review from Dawn E (Daughter of Resident) published on 22 September 2022
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4.0 out of 5
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Review from B D (Daughter of Resident) published on 19 August 2022
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3.0 out of 5
My father has lost two gold rings, one was found and I received a phone call regarding this three months
No activity or stimulation, only TV.
Dad said vegetables are so hard and undercooked.
No help with using the toilet and is unsteady on his feet.
I had to report the toilet twice for not working correctly.
I had to ask them to put in a new light bulb as not working.
Reply from Katie Barnett, Marketing Executive at Blythgate Manor
Thank you for taking the time to leave a review, we are aware that you are in direct contact with the home manager to resolve these concerns but we wanted to take the time to respond to some of your points. In terms of help with personal care, such as using the toilet, we conduct assessments with all residents to understand what support is required and to make sure we can arrange this. The home manager will speak with you directly to make sure any support needed is in place for your father. We are disappointed to learn that you are dissatisfied with the activities. Our home manager will make sure to speak with both you and your father directly to make sure he is aware of what is on offer and how to get involved. Your dad's rings are stored safely after they were found under the wardrobe. Our teams work hard to ensure that our residents are safe and happy and we always take care to listen to feedback.
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Review from Brenda B (Wife of Resident) published on 30 June 2022
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4.0 out of 5
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Review from Tina M (Daughter of Resident) published on 30 June 2022
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4.0 out of 5
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Review from J M (Friend of Resident) published on 30 June 2022
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5.0 out of 5
It is clear that she is receiving great care and being very well looked after. During the limited contact we had with
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Review from Rosemary T (Wife of Resident) published on 30 June 2022
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5.0 out of 5
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Review from E A (Wife of Resident) published on 10 March 2022
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Overall Experience
4.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Blythgate Manor
Thank you for your comments about your recent experience at Chasedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Joanne W (Friend of Resident) published on 26 March 2021
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5.0 out of 5
I would like to say a massive thank you to all within the home for their care and support but most of all the love and devotion they give not just to my friend but to all who have the privilege to call Chasedale their home.
It was a great
Having my temperature taken and wearing PPE for my short visit, which I thoroughly loved, was nothing that staff are having to endure every day to keep our family members safe along with themselves.
Thank you all once again. Stay safe. Love and light.
Reply from Kristen Fitzgerald, Marketing Assistant at Blythgate Manor
Thank you, Joanne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Chasedale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.
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Review from Ian W (Son of Resident) published on 11 January 2021
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Overall Experience
4.0 out of 5
Reply from Kristen Fitzgerald, Marketing Assistant at Blythgate Manor
Thank you, Ian, for your comments about your recent experience at Chasedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Overview of Review Score
The Review Score of 6.7 (6.686) out of 10 for Blythgate Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.4 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.394 for Blythgate Manor is calculated as follows: ( (6 Excellents x 5) + (29 Goods x 4) + (25 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 71 Ratings = 3.394
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.292 Points relating to the number of positive Reviews for Blythgate Manor is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.