Close House Nursing & Residential Care Home

Hexham NE46 1ST
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4 Reviews
  • Close House Nursing & Residential Care Home, Hexham
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Care Provided by Close House Nursing & Residential Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • D W Robson and J R Robson
  • Person in charge
  • David Robson (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access
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Close House Nursing & Residential Care Home Reviews (4)

Over all time Close House Nursing & Residential Care Home has 4 reviews.

Overall Experience

  • 3
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  • 1

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Review from George S (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in Close House for 6 months until we, sadly, lost her in July 2022. She was 99.
During her stay at Close House, she was looked after tirelessly by caring and attentive staff. The manager made our visits as convenient as he could given the Covid regulations that have caused so much
distress to residents at a time when they needed family support the most.
Mum took it all in her stride...in her long life, she’d seen worse!
She was comfortable in Close House and always spoke well of the carers, kitchen and nursing staff who worked as a team, well managed by the manager.
It’s a rural location, quiet and peaceful. Furnishings may not be the smartest compared with more modern nursing homes, but it’s the care that matters… and Close House really does care for its residents.

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Review from J S (Daughter of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm leaving a review after my Mum has spent just the one week for the first time ever in respite and her stay was a triumphant success. Mum made friends with two ladies who reside at Close House Nursing & Residential Care Home whilst there and certainly spoke highly of the staff and the lovely meals
she had enjoyed. When I asked if my Mum would like to go for a break again sometime in the future the answer was a positive yes, I would please. With that response, I feel I can confidently say her time at Close House Nursing & Residential Care Home was great. Thank you all for looking after her.

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Review from A R (Niece of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Aunt is 92 and very frail. She lived at Close House for 18 months and did not have the happiest of experiences there. When she arrived she was promised a room with an en-suite but was not provided with one even though several became vacant during her time there. Some nursing staff were not up to
date with changing visiting regulations e.g. when a family member requested Essential Caregiver status, they denied such a role existed. We found communication with management to be fraught with difficulties. Simple concerns were treated as problematic. When we raised a particular concern it resulted in my Aunt being served four weeks' notice. A request for a copy of the complaint policy was ignored. Moving again at her age caused her immense distress and had a negative impact on her declining health. She felt degraded by her experience. We are grateful for individual carers who showed kindness, but sadly, we would not recommend this nursing home.

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Review from P S (Wife of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Close House for what was to be his last month of his life. He could not have had better care. His room was lovely, with open views over the countryside.
When he was well enough he was in a very pleasant, airy lounge, which thankfully did not have permanent music but when it did,
it was well chosen and the same applied to the TV programmes.
Tender loving care was extended to me and our family during his last days. I ate several meals, all of which were beautifully cooked from fresh local produce.
I visited every afternoon and all the residents were treated with kindness and respect.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Close House Nursing & Residential Care Home

What types of Care is Close House Nursing & Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Close House Nursing & Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Close House Nursing & Residential Care Home have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Close House Nursing & Residential Care Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Close House Nursing & Residential Care Home to the centre of Hexham?

3.0 mile(s) as the crow flies, distance by road may be significantly further.