De Baliol Care Home Reviews (56)
De Baliol Care Home has a Review Score of 9.7 (9.726) out of 10, based on 43 reviews in the last 2 years. Over all time De Baliol Care Home has 56 reviews.
Review from Anthony F (Brother of Resident) published on 17 December 2024
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Overall Experience
5.0 out of 5
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Review from William L (Nephew of Resident) published on 5 December 2024
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5.0 out of 5
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Review from C C (Husband of Resident) published on 3 December 2024
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Overall Experience
4.0 out of 5
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Review from Jeffrey L (Nephew of Resident) published on 2 December 2024
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5.0 out of 5
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Review from Lynn D (Niece of Resident) published on 27 November 2024
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5.0 out of 5
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Review from R G (Son of Resident) published on 25 November 2024
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Overall Experience
5.0 out of 5
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Review from Chris G (Daughter of Resident) published on 27 September 2024
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5.0 out of 5
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Review from J R (Son of Resident) published on 24 September 2024
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Overall Experience
4.0 out of 5
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Review from S C (Sister of Resident) published on 12 September 2024
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Overall Experience
4.0 out of 5
Reply from Danielle Carter, Home Manager at De Baliol Care Home
Thank you very for your kind comments, much appreciated.
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Review from I B (Son of Resident) published on 9 August 2024
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5.0 out of 5
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Review from L B (Friend of Resident) published on 1 August 2024
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Overall Experience
5.0 out of 5
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Review from J W (Nephew of Resident) published on 24 July 2024
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Overall Experience
5.0 out of 5
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Review from B T (Daughter of Resident) published on 24 July 2024
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5.0 out of 5
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Review from P P (Wife of Resident) published on 3 July 2024
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Overall Experience
5.0 out of 5
The carers work to the best of their ability I can assume that more staff would be beneficial.
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Review from T C (Daughter-in-law of Resident) published on 19 June 2024
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Overall Experience
5.0 out of 5
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Review from S C (Respite Resident) published on 18 June 2024
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Overall Experience
5.0 out of 5
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Review from M L (Daughter of Resident) published on 18 June 2024
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5.0 out of 5
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Review from Yvonne T (Daughter of Resident) published on 18 April 2024
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Overall Experience
5.0 out of 5
Friendly staff and very helpful.
Good food and snacks.
Activities are great - keeps my mum's mind working.
A special home for a special lady.
If I had to pick a fault, I would like my mum showered more than once a week.
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Review from Tracy C (Daughter of Resident) published on 9 February 2024
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Overall Experience
5.0 out of 5
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Review from Darryl T (Grandson of Resident) published on 2 February 2024
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Overall Experience
3.0 out of 5
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Overview of Review Score
The Review Score of 9.7 (9.726) out of 10 for De Baliol Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.726 for De Baliol Care Home is calculated as follows: ( (397 Excellents x 5) + (90 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 511 Ratings = 4.726
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for De Baliol Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 42 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
