De Baliol Care Home

Woodhorn Road, Newbiggin-by-the-Sea NE64 6HN
Submit a Review
9.7 56 Reviews
  • De Baliol Care Home, Newbiggin-by-the-Sea
Show De Baliol Care Home on the Map

Care Provided by De Baliol Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 59 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Danielle Carter (Manager)
  • Admission Criteria
    • Ages 20+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for De Baliol Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,000
    • Self-Funded Residential Dementia Care £1,000 – £1,000
    • Self-Funded Nursing Care £1,236 – £1,236
    • Self-Funded Nursing Dementia Care £1,236 – £1,236
  • (these prices are only a guideline, please contact De Baliol Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of De Baliol Care Home? View your Advertising Options

De Baliol Care Home Reviews (56)

Total of 56, showing 21-40
9.7

De Baliol Care Home has a Review Score of 9.7 (9.726) out of 10, based on 43 reviews in the last 2 years. Over all time De Baliol Care Home has 56 reviews.

Overall Experience

  • 45
  • 10
  • 1
  • 0
  • 0

Date Published

56
8
18
43
13

Review from Malcolm D (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old mother has been a resident for over a year and is very happy and settled, regarding De Baliol as home and the staff as her friends. The staff are doing a great job from top to bottom. They do at time seem to be a little short-staffed, but go out of their way to keep their residents happy
and safe. Really nice people doing a difficult job, yet always friendly and helpful, who could ask for more?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan S (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can not complain about anything or any person.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is kept very clean and the staff are friendly and very patient. The manager is very approachable. The atmosphere in the home is friendly. The care is genuine. Concerns are taken seriously and dealt with. The residents are well looked after and their clothing and rooms are kept clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill B (Sister of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very helpful and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen H (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and care for residents.
Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at De Baliol for 9 months now and has settled well.
Staff are so welcoming and friendly when we arrive to visit and care for Dad very well, despite the constant demands on their time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley C (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided at De Baliol is very good and has been consistent since my dad first came here 9 or so months ago. The staff are friendly and caring despite their busy workload. It is important to my family, knowing that when we leave after visiting. my dad is safe and looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Grandson of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my grandma transferred to De Baliol her health, her wellbeing and her mental state has done nothing but improve and keeps improving. I would like to thank everyone who contributes and who takes care of the residents, including my world, my grandma. I have nothing but the utmost respect for
everyone who has helped my grandma.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary R (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has come here, she is so happy and well looked after. Everyone here is fantastic, I can see a huge difference in her becoming back to her normal self.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul A (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is receiving very considerate care, the staff look after him flawlessly. I am very happy he is in such good care. Although it is very sad to visit and sit with my Dad, the staff have allowed me to do so even during meal times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I S (Son of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in De Baliol for one month and seems to have settled in well, better than we thought. Staff are friendly and attentive, she looks well cared for. Home is nicely decorated and clean. Very happy with care my mum receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Wife of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and after a stay in hospital following a stroke, went into care in April 2023. Extremely difficult time for us all, he so wanted to come home. It's taken a while, but he seems more settled now and accepting of the situation. Diet, speech, mobility are all addressed. He now joins
in more, has good interaction with staff. Carers are mostly outstanding which makes the situation more bearable for us all. Only downside is the room size and decor in some areas. I would highly recommend it to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John N (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team work well and look after my relative well. The home is clean and tidy and maintained. The food is freshly-cooked and very good. The care home seems to have a positive atmosphere and outlook.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne H (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this care home. The staff are very friendly and give good standards of care for my mum. The management is all on the ball. When I have had two or three complaints over the last seven years, the management sorts it out straight away and never makes you feel uncomfortable about complaining.
Even though Mum doesn't take part in many activities, I am very impressed with the activities they get.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marianne D (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything my mam needs is provided.
No complaints at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, caring and helpful. Nothing is too much trouble. The home is always clean and the rooms are tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy T (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic management and staff. Dad is in great hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in De Baliol Care Home since the 27th of March 2023, it's a big step for her since having an operation. The staff at De Baliol Care Home has been so supportive, every one of the staff has been great. They have kept me informed every day if there has been any change in my mum and what
they have done. I visit every day where I can, they also keep me up to date by phone. So far I would like to thank all the staff for the hard work they do looking after my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Wife of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no problem with the care my husband gets in De Baliol Care Home. The staff are very friendly and I and my two sons always get a warm welcome when we arrive. He is very well looked after and we couldn't ask for any better care. If there are any concerns with him, the staff phone to tell us. I
always speak highly when I talk to my friends and have recommended De Baliol Care Home. A very big thank you to everyone on the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for De Baliol Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for De Baliol Care Home is calculated as follows: ( (397 Excellents x 5) + (90 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 511 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for De Baliol Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet