De Baliol Care Home Reviews (56)
De Baliol Care Home has a Review Score of 9.7 (9.726) out of 10, based on 43 reviews in the last 2 years. Over all time De Baliol Care Home has 56 reviews.
Review from Philip T (Son of Resident) published on 13 April 2023
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5.0 out of 5
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Review from B W (Nephew of Resident) published on 10 April 2023
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5.0 out of 5
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Review from K S (Daughter-in-law of Resident) published on 29 March 2023
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5.0 out of 5
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Review from Diane O (Niece of Resident) published on 5 May 2022
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5.0 out of 5
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Review from J P (Wife of Resident) published on 5 May 2022
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4.0 out of 5
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Review from Alan J (Husband of Resident) published on 9 July 2019
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5.0 out of 5
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Review from Claire M (Daughter of Resident) published on 20 June 2019
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5.0 out of 5
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Review from Julia W (Daughter of Resident) published on 20 June 2019
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5.0 out of 5
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Review from Leanne S (Granddaughter of Resident) published on 20 June 2019
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5.0 out of 5
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Review from Rachael M (Granddaughter of Resident) published on 20 June 2019
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5.0 out of 5
The staff here are very empathetic which is refreshing to see in a care/nursing home as you can tell they care more for the happiness of the residents
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Review from K S (Daughter of Resident) published on 20 June 2019
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4.0 out of 5
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Review from Lee R (Grandson of Resident) published on 9 April 2019
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Overall Experience
5.0 out of 5
As his condition had worsened he'd withdrawn from many aspects of life in his own home but due to the lovely environment at De Baliol, he got back his spark and lived life to the full again, taking part in a wide range of activities that were very thoughtfully arranged for the residents.
Unfortunately, his residency was quite short as he passed away in hospital due to ongoing health conditions after only a couple of months, but the family are all so grateful to the manager and her entire team for making last chapter of his life such a happy one. For anyone looking for residential care for a family member, we can not recommend De Baliol enough.
Reply from Howard Emanuel, RM at De Baliol Care Home
Thank you, Lee, for your review. We are incredibly proud of the care delivered at De Baliol and are happy to know that your grandad’s time at the home was one that restored his spark.
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Review from Stephen T (Son of Resident) published on 29 November 2018
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5.0 out of 5
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Review from Sheila D (Wife of Resident) published on 21 November 2018
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5.0 out of 5
I am very pleased with the care he receives from all the staff.
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Review from Karen C (Daughter of Resident) published on 21 November 2018
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5.0 out of 5
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Review from D G (Son of Resident) published on 4 December 2015
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Overall Experience
5.0 out of 5
Staff - Excellent and caring.
Food - Excellent and plenty of it.
Entertainment - Nearly every day, good.
Nurses - Excellent
Hairdresser - Excellent and fair priced.
Outings - Good.
The staff should be paid twice what they ever they get for long hard caring
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Overview of Review Score
The Review Score of 9.7 (9.726) out of 10 for De Baliol Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.726 for De Baliol Care Home is calculated as follows: ( (397 Excellents x 5) + (90 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 511 Ratings = 4.726
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for De Baliol Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 42 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
