Dolphin View Care Home

Harbour Road, Amble, Morpeth NE65 0AP
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9.1 28 Reviews
  • Dolphin View Care Home, Morpeth
Dolphin View care home offers residential care for older people and nursing care for a variety of health issues in Amble, Northumberland. The home benefits from views over the North Sea and its close location to local amenities, including a weekly Sunday market right next door to the home.

The home features airy and elegantly decorated lounge and dining areas, plus 35 single rooms set over two floors, with lift access.

A garden lounge overlooks the little shore with views towards the lighthouse and the sea beyond.

Nutritionally balanced food is prepared in the home’s kitchen and the chef can accommodate all dietary needs.

An activities programme for up coming events/fundraising can be found on the notice board as you enter the home.

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Care Provided by Dolphin View Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ian Gibbons (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Dolphin View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,071 – £1,071
    • Self-Funded Nursing Care £1,071 – £1,071
    • RESPITE Self-Funded Residential Care £1,071 – £1,071
    • RESPITE Self-Funded Nursing Care £1,071 – £1,071

  • Fees dependent on pre-admission assessment
  • (these prices are only a guideline, please contact Dolphin View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Dolphin View Care Home Reviews (28)

Total of 28, showing 1-20
9.1

Dolphin View Care Home has a Review Score of 9.1 (9.116) out of 10, based on 9 reviews in the last 2 years. Over all time Dolphin View Care Home has 28 reviews.

Overall Experience

  • 16
  • 9
  • 1
  • 1
  • 1

Date Published

28
3
5
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19

Review from J C (Brother of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent admin support - very good to my bother and to me. Excellent handyman - put up his picture, TV set etc. Excellent and very caring, capable nurses giving him all the care my brother needed to be readmitted to hospital frequently, now that he gets the right care he has remained well. His room
is small but he has a view and there is a day room close by. One of the nurses ironed on all his name tags. The cook made him a lovely omelette when he did not find the menu tempting.

Reply from Vicki Rees, Regional Operations Manager at Dolphin View Care Home

We are pleased your brother has settled in well at Dolphin View and you are both happy with the care provided, the staff in the care home are dedicated in ensuring all residents receive the best care and support possible.


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Review from Debbie W (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, my experience wasn't particularly good. My dad was admitted to Dolphin View on the 14th of June 2024 after suffering a stroke in April and he needed a nursing home. I went and visited Dolphin View on the 12th of June. I met with the manager who was very nice and staff. I went to have
a look around and pass on mine and my sister's contact details so that if we needed as I live close by I could be there asap. However, the manager didn't enter our contact details to my dad's file. As a consequence of these actions my dad passed away on the 10th of July without any of his daughters being there to say goodbye. The police came to my door at 6am that morning to inform me that my dad had passed away. I did have a meeting with someone from head office regarding this. I believe the manager has since resigned from her post. I do believe there are new measures in place. I really hope so as I would hate anyone to go through this experience.

Reply from Sandra Ward, Operations Director at Dolphin View Care Home

Following receipt of the complaint, Roseberry Care completed a full investigation into the concerns raised, Senior Management met with the complainant, and apologised for the breakdown in communication at the home level. Lessons had been learnt and the process was updated on admission into the home. As per Roseberry's complaint policy, a formal written outcome of findings and an apology letter were sent to the daughter.


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Review from H O (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff made mum laugh again and feel safe. They were all so kind and helpful.

Reply from Rebecca Fawcett, Manager at Dolphin View Care Home

Thank you, it was a pleasure to look after your mum.


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Review from J W (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed to find a nursing home for dad and feel very fortunate to have secured a place for him at Dolphin View. The care and respect he has been shown have been great alongside care and consideration for mum and us as a family as we adjust to his care arrangement. Managers are available and respond
positively to feedback and are committed to quality care. The staff are kind and professional and work really hard.

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Review from G B (Sister of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is very clean. The staff are very helpful and friendly and listens to what we have to say regarding our bother's needs.

Reply from Sandra Ward, Regional Operations Manager at Dolphin View Care Home

Thank you for sharing your kind feedback in respect to Dolphin View and the staff team. We will ensure this is passed on to the team.


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Review from Joyce F (Friend of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Nice people.

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Review from Mary G (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express my relief that my Mum has ended up here, at the ripe age of 99! It had been increasingly difficult to be her sole carer and I now know that she is safe, contented, well fed and in the care of a highly professional staff. I feel I have a real friendship myself with these terrific people.
They genuinely love my mum and give her the best care possible. Thank you.

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Review from Lucy B (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough good things about this care home. All the staff are amazing, kind, thoughtful and genuinely care for the residents and their families. We were lucky enough to stay for Sunday lunch when our mam was unwell and the food is really good.
Beautiful and well-kept outside space overlooking
the sea and lots of passing people to stop and chat and for the residents to sit and people watch.
The rooms although small adequately fit in everything you would need and our mam was lucky enough to have a sea view.
The residents are happy, clean, well fed and always buzzing about.
I would have previously said care homes aren’t really a place for children but was happy to take in our 10-year-old as it’s a nice happy place.
Dolphin View helped us through a really difficult time and that’s mainly down to the fantastic staff. I would name them but not sure if I’m allowed but they know who they are. Thank you Dolphin View family!

Reply from Gail Eaton, Manager at Dolphin View Care Home

Thank you so much for your positive feedback Lucy. It was a privilege to care for your Mum and to support you. I appreciate you taking the time to submit this review and I will pass on your comments to all the team. Best Regards.


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Review from J H (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam had two falls in two days and was admitted to hospital, her care manager said she cannot be left alone, she will have to go in respite care.
She went in about 3 weeks ago then became permanent on the 7th June 23.
She told us she was happy and the nurses were very nice and the meals were nice.
We
saw a big change in her and the family were happy mam was happy.
I go in every day to see her and stay about 2 hours, I am also offered a cup of tea of staff when mam gets hers. She calls it her new home.
However, my husband and myself were told the code to come in and out. I do not wish this to go further as I already have been told about this. The only problem we have is sometimes we are waiting for someone to let us in and out so when the care staff are busy with patients we have to wait.
We know this is a good thing for security but I am not the only visitor that feels this way.
Having to wait for someone to open the door is taking away staff who are very busy with patients.

Reply from Gail Eaton, Manager at Dolphin View Care Home

Thank you for taking the time to submit your review and for your positive feedback about the staff and the environment. I’m so pleased that your mum has settled in so well and I will pass on your comments to our staff team.
We do need to keep entrances and exits to the home secure for the safety of our residents.
I’m sorry you have sometimes experienced a delay in staff attending to the door, we do try to prioritise the doorbell, but if staff are all attending to resident needs, then sometimes, at busier times of the day, delays in admitting visitors can occur.


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Review from Michael F (Brother of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the time my sister was admitted into Dolphin View Care Home until her death, she never once complained about any of the staff regarding her treatment. All the staff had time for her, popping in for a quick chat and laugh. She called Dolphin View her home and was happy there. As far as we were concerned
she was treated with dignity and well cared for. That was all that mattered to my wife, brother and I.

Reply from Sandra Ward, Regional Operations Manager at Dolphin View Care Home

Thank you for your kind comments about the care your sister received whilst living in Dolphin View we will ensure this is passed to the staff team.


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Review from Christine H (Niece of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's stay at Dolphin View was filled with the best care, love and support our family could only have wished for.
My aunt was a very independent lady living into her late 90s in her beloved flat.
When this was no longer possible the management and staff made her feel she was at home and she quickly
settled into communal living.
Due to a long distance, we could not visit as much as we would have liked to,
however, the staff made it easy to have contact with her and the home ensuring the constant flow of communication continued.
We will be forever grateful for the endless chocolate drinks, dignity and respect my aunt received.
Thank you to all the amazing staff who gave her the best life when she could no longer do this herself.

Reply from Sandra Ward, Regional Operations Manager at Dolphin View Care Home

Thank you so much for taking the time to write the review, it is always nice to know your aunt enjoyed living in Dolphin View and the staff gave her the love, care and support she needed, and they supported her in keeping in contact with her loved ones. I will ensure this is passed on to the team.


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Review from Eileen M (Resident) assisted by family/friend published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident since February 2020. I have received care second to none. The staff care for me as they would their own family.

Reply from Gail Eaton, Manager at Dolphin View Care Home

Thank you so much for taking the time to give us your feedback, Eileen, I will pass your comments and praise onto the staff.


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Review from Tracey T (Niece of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very helpful and caring. Thank you so much for everything you do.

Reply from Gail Eaton, Manager at Dolphin View Care Home

Thank you for your very positive feedback Tracey, I will pass on your comments to the whole team.


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Review from A M (Grandson of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Jean Thomas, Regional Director at Dolphin View Care Home

Thank you for your feedback; it is much appreciated. I will pass your kind comments to the staff team.


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Review from I L (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided to my father is outstanding. The staff are professional and kind to my father and I get regular updates from management. I can't thank the staff enough.

Reply from Gail Eaton, Manager at Dolphin View Care Home

Thank you for taking the time to give such positive feedback, I will pass on your comments to all the staff.


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Review from M U (Wife of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident has been here for 12 years. All the staff know him very well and treat him as an individual, not as a man who has a stroke.

Reply from Sandra Ward, Regional Operations Manager at Dolphin View Care Home

Thank you for your positive feedback I will ensure this is passed on to the team.


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Review from Tracey W (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the girls and manager to be very helpful and caring. Always keeping me informed if either of my parents are unwell or if they need anything. They often stop and chat with Mam and Dad if they are passing their room if they have time. Overall I'm very pleased with Dolphin View.

Reply from Gail Eaton, Manager at Dolphin View Care Home

Thank you for taking the time to give such positive feedback Tracey. I will pass your comments on to all our staff. I know they will appreciate it, as they enjoy taking care of your parents.


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Review from Fiona B (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring.
Try to fulfil my father's needs as well as possible.
Keep me informed all the time.

Reply from Sandra Ward, Regional Operations Manager at Dolphin View Care Home

Thank you for your positive feedback with respect to the quality of care being provided by the team. It is always nice to know, and I will ensure the team are informed.


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Review from Raymond H (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff.

Reply from Sandra Ward, Regional Operations Manager at Dolphin View Care Home

I am pleased you have found the staff helpful and from the star ratings provided have found the quality of the service provided to a high standard. We will ensure this is passed to the team.


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Review from William D (Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care has been excellent.
All carers have been very friendly, having been here for thirteen years I cannot fault them.

Reply from Gail Eaton, Manager at Dolphin View Care Home

Thank you for your review, Willie, it's lovely to see that your overall experience here at Dolphin View is very positive. I will come and chat with you to explore if there are any specific activities that we could offer that would better meet your preferences.


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Current Review Score: 9.1 (9.116)

Overview of Review Score

The Review Score of 9.1 (9.116) out of 10 for Dolphin View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.316 for Dolphin View Care Home is calculated as follows: ( (52 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 98 Ratings = 4.316

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Dolphin View Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Dolphin View Care Home

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Meet the Team (1)

Ian

Ian Gibbons

Job Title: Registered Home Manager

Joined: 2024

I have experience within the social care sector, I am a qualified nurse and have worked in both social care settings as well as the NHS.


Frequently Asked Questions about Dolphin View Care Home

What types of Care is Dolphin View Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dolphin View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dolphin View Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Dolphin View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dolphin View Care Home to the centre of Morpeth?

12.4 mile(s) as the crow flies, distance by road may be significantly further.