Dolphin View Care Home

Harbour Road, Amble, Morpeth NE65 0AP
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9.1 28 Reviews
  • Dolphin View Care Home, Morpeth
Dolphin View care home offers residential care for older people and nursing care for a variety of health issues in Amble, Northumberland. The home benefits from views over the North Sea and its close location to local amenities, including a weekly Sunday market right next door to the home.

The home features airy and elegantly decorated lounge and dining areas, plus 35 single rooms set over two floors, with lift access.

A garden lounge overlooks the little shore with views towards the lighthouse and the sea beyond.

Nutritionally balanced food is prepared in the home’s kitchen and the chef can accommodate all dietary needs.

An activities programme for up coming events/fundraising can be found on the notice board as you enter the home.

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Care Provided by Dolphin View Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ian Gibbons (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Dolphin View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,071 – £1,071
    • Self-Funded Nursing Care £1,071 – £1,071
    • RESPITE Self-Funded Residential Care £1,071 – £1,071
    • RESPITE Self-Funded Nursing Care £1,071 – £1,071

  • Fees dependent on pre-admission assessment
  • (these prices are only a guideline, please contact Dolphin View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Dolphin View Care Home Reviews (28)

Total of 28, showing 21-28
9.1

Dolphin View Care Home has a Review Score of 9.1 (9.116) out of 10, based on 9 reviews in the last 2 years. Over all time Dolphin View Care Home has 28 reviews.

Overall Experience

  • 16
  • 9
  • 1
  • 1
  • 1

Date Published

28
3
5
9
19

Review from A H (Brother of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and listen to what is said by relatives. Most obliging when phoning and requesting connection with resident.
Visiting arrangement regarding Covid well organised.

Reply from Melanie Auckland, Chief Executive Officer at Dolphin View Care Home

Thank you for your positive review. Communication is essential so I am pleased to hear that you are happy with the team at Dolphin View.


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Review from Lorraine M (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about putting mum into a care home. I couldn't believe how quickly she settled in. She's now eating well and looks so much better after only 3 weeks. This is all down to the wonderful staff. I'm so impressed at how we just have to ask for something and it happens immediately. An example
of how all care homes should be run.

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Review from Monica D (Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear father resided until he passed at Dolphin View Care Home Amble.
I highly recommend this very caring nursing home not just to other loved ones and friends but to everyone whom has a loved one in need of tender care.
The staff were unbelievably caring kind and considerably to my father and all
of us family. I always got asked if I would like anything down to a drink and often a snack. My father had his last 2 months at this establishment from him coming to Northumberland due to very ill health and I'm so pleased that the last few months he had with us was in the hands of angels from Dolphin View. Hand on heart I owe all the staff a massive thank you from the bottom of my heart and may god be with them all. x

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Review from Deborah B (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father stayed for respite in Dolphin View due to his COPD (chronic obstructive pulmonary disease). He was always treated in a dignified manner. Staff were friendly and helpful. The manager was very approachable for chats. Rooms were small without en suite but were very adequate and kept clean. My
father had no problems with the food the month he stayed.

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Review from Anne E (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As daughters, we are very happy with the care our father receives at The Dolphin Residential Care Home at Amble. The carers are extremely kind to our father and talk to him, which he enjoys, as when living by himself he did lack company.

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Review from N K (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I do not "enjoy" being here. One is left to get on with it. That's fine if a person can. I cannot always do that.


Not enough activities. That may be the fault of the clients who do not attend and take part. I came here on the rebound from having chemotherapy and did not feel good.


My immediate

and first day here was quite pleasant. An apology for that came from lead person and had to accept that apology, and did, but was not happy.

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Review from Michael B (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointing. Fall risks identified at hospital not put in place. Sink in mum's room didn't drain in all the time she has been there.
Had to wipe no2's from the toilet seat when assisting mum on the toilet as carers walked by. Mum's tablets left on her table. I told carer that mum had a toothache
and was told: "I'll get the nurse to give her painkillers". My mum is at risk of falls and was struggling to walk and told to hold the rail. They haven't refunded what's left of my mum's hairdressing money after 3 weeks. Glad she is out of there.

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Review from Lorna A (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived here for 18 months and I am very happy to find such a good home nearby, The standards have been good and consistently maintained. The management and staff do a good job here.

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Current Review Score: 9.1 (9.116)

Overview of Review Score

The Review Score of 9.1 (9.116) out of 10 for Dolphin View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.316 for Dolphin View Care Home is calculated as follows: ( (52 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 98 Ratings = 4.316

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Dolphin View Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Ian

Ian Gibbons

Job Title: Registered Home Manager

Joined: 2024

I have experience within the social care sector, I am a qualified nurse and have worked in both social care settings as well as the NHS.