Bluebell Manor

Whoral Bank, Ashington Road, Morpeth NE61 3AA
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8.1 37 Reviews
  • Bluebell Manor, Morpeth
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Care Provided by Bluebell Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Robson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Bluebell Manor Reviews (37)

Total of 37, showing 1-20
8.1

Bluebell Manor has a Review Score of 8.1 (8.092) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebell Manor has 37 reviews.

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Review from Debbie F (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bluebell Manor Care Home for a few years now. Myself and extended family members have been impressed from day one with the level of care provided to my mum by the staff. The staff treat all residents with the utmost respect, care and compassion. No matter what time you
call, either in person or on the phone, you are met with a warm welcome. We are so grateful to everyone at Bluebell Manor Care for everything you do.

Reply from Nicola Bowles, Chief Operating Officer at Bluebell Manor

Thank you very much for your kind words. I will make sure your review is shared with the team.


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Review from Emma P (Granddaughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma is in for respite after a fall, I was a bit dubious after I'd heard bad reviews but there were no places in Cramlington where we wanted her, this was all that was available. The drive up is very steep but plenty of parking! We often park in the town centre and walk over for a bit of fresh
air, a nice 10-minute walk. You need to be let into the home which is good security! The manager is friendly and staff say hello. I've found the activity coordinator and lady that works in the kitchen very friendly, helpful, are very welcoming and will do anything for you! My grandma's very stubborn but they are encouraging her to join in which is a great relief to us she's not just sat in her room. She does struggle with some staff but I think that's more because she's deaf. Her room's nice and we could change it around but only downside is she doesn't have her own bathroom where others do, which seems unfair when she's paying same price. Room and clothing are always clean and home doesn't smell like some do.

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Review from Dora M (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at East Riding since January 2019 and subsequently has been through the recent inspection and changes. Although the home was deemed by the inspection team as being inadequate in several departments I always thought that my mum was in good hands. Now, however, I can see the
improvements that have been made and am very pleased with the improvement in staffing levels and overall care of residents. I know how hard the staff are working to ensure that East Riding becomes the kind of home we would all wish our relatives to live in. My mum is very old (over 100) and needs an awful lot of care and attention in all areas of her life and I cannot fault the staff for the way in which they constantly seek to make things as safe and comfortable for her as they possibly can. Under new management, I can see East Riding becoming a first-class 'home-from-home' for its residents.

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Review from Steven M (Son of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the fantastic staff at the Bluebell Unit, you cared for my mam for 6 weeks, you all did above and beyond what would be the normal, you all were so kind and helpful. We could not have managed without you. A special hug to 2 members of staff, in particular, you were so special, 2 amazing
people, dedicated, professional and caring, thank you so much.

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Review from Tony R (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother gets exceptionally well cared for. Her relationship with the staff, especially the chap, is wonderful.

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Review from Margaret M (Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first came into Millview it was like a 4-star hotel. Covid put paid to that. But since we got a new manager, things are a lot better. Still have some of the original staff and some new ones are good. The food is improving. I like the Activities Coordinator, she helps me a lot. Some of the nurses
are very good and I like our new manager.

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Review from J E (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has never been a time when I felt I was not helped. The bells have been answered so quickly. Nothing any problem. This is an incredible place and I am very lucky to have been able to come and gain more confidence. All the staff in every department have been most professional, thoughtful, and caring.
We are not just a number. Each section communicates with the others and me. So everyone knows what is going on. A huge thank you to you all.

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Review from Albert B (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wish I had been able to come here sooner.

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Review from Jean L (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after.
Staff very helpful.

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Review from Sarah M (Granddaughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was placed in this care home during the height of covid. She had the virus and also suffered from the early stages of cancer. She was very low, lonely and down because she had to leave her marital home, which she held on to after my grandad passed away, due to illness and was transferred to and
from hospitals for months. Since being in the care home she has got her spirit back, she loves it there. She always talks about how lovely and caring the staff are and the chef's food is amazing. She has her own room with all her treasured possessions. The only thing she wants for, is to see her family when covid restrictions are down. I can't thank the care home enough for everything they do for her. Every single one of you is amazing, thank you.

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Review from Pamela H (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional, friendly and happy to talk at all times. As a family, we have no worries about Mam while in their care. Even through the pandemic and not able to visit as normal, we were/are kept up to date. And we’re very grateful to them all.

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Review from R W (Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come from difficult times and overall I'm comfortable and I love living here. I enjoy the facilities, especially my Alexa.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from R H (Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been cared for better. Every member of staff has provided excellent care.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Take care.


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Review from E D (Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, friendly environment. The staff are very attentive and respectful.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive.


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Review from H B (Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all the residents and staff. I like the food but butter could be better. My bedroom is big. I love the activities, they paint my nails and my hair for me.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you for your comments about your recent experience at East Riding Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you are so pleased with the quality of our care. Have a wonderful day.


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Review from Kathy M (Daughter-in-law of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mam first came to the home she was unsure. She stayed in her room due to COVID and we were unsure if she had it or not. Mam was upstairs and did not see anyone, and a week or so passed and Mam went downstairs. She mixed with others, ate food in the dining room, and phoned us with excitement
that this happened. We were so happy as Mam had been in and out of the hospital for12 weeks, and 2 respite stays where she was not happy but since talking, eating, etc with other residents our Mam is well looked after. She can even walk better than she has ever done in months and she’s put weight on. She’s looking more like she did at the beginning of the year and since she had to pack her home up, the home allowed her to have some of her belongings with her to make it home from home. Everyone is so kind, from picking the phone up to answering the door. The carers are always kind and always willing to help. We have not been in to look round due to COVID but one day hopefully we will and see mam in her room.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at East Riding Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Margaret F (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first visiting, when needing to select a home for my mum, we have always been impressed with the friendliness and support shown. My mother entered East Riding on 23 March. In the first few weeks, she was made so welcome and cared for admirably. Unfortunately, her condition deteriorated and she
was unable to experience the full enjoyment and benefits East Riding brilliantly offer. Nevertheless, she has been and still is being treated with great dignity and extremely caring members of the team. It has been very comforting to have the support of the whole team at East Riding during this time.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at East Riding Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Joan L (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam had been in East Riding Care Home for over 5-years, and the care and support over that time have improved immensely. The activities and kindness are immense, with lots of fun and smiles along the way. I know she is well cared for, and importantly, she is safe and secure. I would recommend this
home without hesitation. A big thank you to all involved.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you, Joan, for letting us know how we are doing at East Riding Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Beverley T (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been staying at East Riding Care Home since the beginning of April. I have to say the care he has been and is receiving is absolutely 1st class and even though I am unable to see my father due to COVID-19 restrictions I have been kept updated on how he is doing and even allowed to talk
to my father on the phone. I have also been sent a lovely photo of my father from the staff there, which made me feel really happy, and also seeing my dad happy and smiling was amazing to see. I would definitely recommend East Riding, the staff really do go that extra mile for residents staying there.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you, Beverley, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care; we hope to see you again soon.


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Review from Karyn P (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to anyone. They have always been polite and friendly. Nothing is too much trouble. The staff arrange lots of activities and treat the residents as individuals. Their care is second to none. In fact, when my mother had a fall two of the staff sat on the floor with her
until the paramedics arrived.

Reply from Olivia Shields, Marketing Assistant at Bluebell Manor

Thank you, Karyn, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.
Take care, have a wonderful day.


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Current Review Score: 8.1 (8.092)

Overview of Review Score

The Review Score of 8.1 (8.092) out of 10 for Bluebell Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for Bluebell Manor is calculated as follows: ( (23 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 34 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.474 Points relating to the number of positive Reviews for Bluebell Manor is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 3 Positive Reviews ÷ 13.4 = 0.224

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Bluebell Manor

What types of Care is Bluebell Manor registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bluebell Manor provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Bluebell Manor have?

There are 67 Single Rooms.

What are the Facilities & Services at Bluebell Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bluebell Manor to the centre of Morpeth?

0.8 mile(s) as the crow flies, distance by road may be significantly further.