Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 121 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is situated just half a mile from the town centre, within easy reach of local shops, public transport and the A1 motorway.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

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Care Provided by Hillside Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vanessa Pepper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hillside Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillside Lodge Care Home Reviews (121)

Total of 121, showing 1-20
9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.769) out of 10, based on 20 reviews in the last 2 years. Over all time Hillside Lodge Care Home has 121 reviews.

Overall Experience

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  • 25
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101

Review from Stuart B (Nephew of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillside have been absolutely immense all the way through my aunt's stay, my aunt was particularly challenging as she had very poor sight and hearing, however they took all this in their stride and made her as comfortable as possible.
Sadly, my aunt passed away on the 1st October and
again your staff were fantastic, we got a call on Friday the 27th September advising us that the doctor has said that he felt my aunt was not doing well and he considered it to be end of life, we called at the care home and my wife and daughter spent the night with her. Your staff kindly made my wife and daughter cups of tea and actually made a sandwich for them.
They treated my aunt with the upmost respect and looked after us when we were with my aunt for her last days.
We cannot praise your staff enough and please pass on our most sincere gratitude to everyone at the care home.

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Review from Betty B (Respite Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5 plus the care and help I am receiving is excellent. The care staff and nurses are so very good and professional to me.

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Review from Y J (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was here as a temporary NHS patient. My sisters and I were all impressed with the level of care, the friendly and welcoming staff and the care home environment as a whole. Our mother was very comfortable here.

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Review from R H (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since Feb 2024, it is the most wonderful place in every way. It may be that I will have to live here for the rest of my life. The whole staff team is so caring.

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Review from P M (Respite Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Hillside Lodge for 2 weeks. I have enjoyed my stay here very much. The rooms are very clean and tidy. All the staff have been very kind and helpful. Also, the food is excellent and the management very helpful.

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Review from M S (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant and fabulous.
First time in a long time that my Mum is safe and happy.
The staff are great and very helpful.
The facilities are brilliant.

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Review from K M (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted for respite care while my Father was in palliative care. She had been in hospital and needed care that could not be provided at home. The staff were absolutely magnificent in their response in providing this, from arranging her transportation from the hospital to Berwick and then
to the care that was provided for her recovery meaning that she could return home.

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Review from S A (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, friendly staff. Highly recommend, can't praise the home enough, brilliant.

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Review from L E (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being well cared for in Hillside Lodge. The staff are good to her, she enjoys the food and the place is kept very clean.

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Review from I W (Respite Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been brilliant, very helpful and friendly. Everyone at Hillside Lodge has been amazing. Thank you so much for my excellent care.

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Review from P E (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a couple of months in that time there has been a marked improvement in her physical and emotional health, confidence and well-being. It is a joy to know that she is safe and looked after by a very professional caring and compassionate team of staff in all roles. Care
extends to the family too as we are always made welcome and it is obvious that all staff know and understand my mother well and are interested in her as a person. At this time of change in both of our lives, I consider myself fortunate that my mother could not be in better hands.

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Review from Diane E (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all the staff at Hillside Lodge are amazing. They are always on hand to answer any questions I have regarding my mum's care. The place is spotlessly clean and my mum's room is lovely. She enjoys the food and joins in the activities. She has made friends in the home and is happy and
comfortable. At 91 what more could you ask for?

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Review from Aileen E (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, with great facilities. Looked after Mum with great care and respect and came to feel more like family.
Extremely happy to recommend Hillside Lodge to anyone as they always go above and beyond.

Reply from Harriet Sharland, Marketing Assistant at Hillside Lodge Care Home

Thank you. We appreciate your positive feedback! It's fantastic to know that your mum is happy in our care home. We strive to create a welcoming atmosphere where residents feel at home and well looked after by our team at Hillside Lodge. Have a wonderful day.


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Review from F S (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There are some lovely decent care staff working here. They are kind and caring and that counts for a lot. That’s the best that can be said about this place. I’m going to focus on the food. It’s appalling.
Meat is almost always cheap pork. Beef or lamb is rare and chicken is seemingly banned. Most days
the veg is mash and swede. Forget about fresh broccoli, cauliflower, tender stem, green beans or asparagus, even cabbage is a rare treat. Evening meals are always heavily processed sugary economy children’s meals. Think Spam or tinned spaghetti followed by tinned fruit salad and watery jelly. Don’t believe the promotional glossy pictures and don’t fall for the company platitudes about the care given to nutritional and balanced meals.
There is never anything special, such as a decent bit of cheese, maybe avocado in the salad or a decent bread roll. This is the cheapest possible food available. It’s the stuff of the workhouse and this company should be ashamed of themselves.

Reply from Hannah Burke, Marketing Executive at Hillside Lodge Care Home

We are sorry to read your comments and from the sound of it, the food and dining experience is well below our expected standards. We offer a wide and delicious menu based on seasonal and fresh produce, created with the help of our residents. The menu is balanced to ensure nutritious and tasty options are available every day, plus residents can choose to have alternatives if they fancy something else on the day. We will be investigating your comments with the team at the home and our hospitality services team and will be sure to come back to you. Thank you.


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Review from Jennifer H (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for respite care after a stay in hospital. Her experience has been extremely positive. She has really enjoyed her stay and loved making new friends and joining in all activities. The staff have been lovely, very kind and caring. She has gained her confidence back to her cheerful, confident
self. I want to say a huge heartfelt thank you.

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Review from W C (Friend of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to Hillside Lodge for just over one year, a very pleasant experience during a difficult time in my friend's life. In the final hours and after, would like to commend the night staff for the dignity, respect and love shown to my friend. May you be heartened in your specialist care.
Much appreciated.

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Review from Agnes C (Wife of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care since October 2022 to which he is very pleased with his care, the staff and management are very friendly and caring, I am so pleased he has settled in so well, I meet him out the home at times for coffee or lunch which is very nice for us both.

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Review from C L (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was well looked after by caring and well trained staff. The facilities are excellent and helpful to my relative.

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Review from George A (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received from the staff at Hillside Lodge was outstanding and nothing was too much trouble. They were caring and compassionate at all times. My mother was made as comfortable as possible right up until she died on 22/02/23. We as a family appreciate the help and support received from
the home.

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Review from Susan P (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad means everything to me and us as a family. It's very difficult to pass that level of care to someone else. However, since he has been a resident at Hillside my dad has improved, he looks clean and fresh and I know he likes the staff, he doesn't tell me that, I just feel it, by the way, he shouts
out to them and has banter with them. It's good for us to know he is in safe hands and well-fed. What more can you ask?

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Hillside Lodge Care Home is calculated as follows: ( (201 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed

Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”


Frequently Asked Questions about Hillside Lodge Care Home

What types of Care is Hillside Lodge Care Home registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside Lodge Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Hillside Lodge Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Hillside Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillside Lodge Care Home to the centre of Berwick-upon-Tweed?

1.3 mile(s) as the crow flies, distance by road may be significantly further.