Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 121 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is situated just half a mile from the town centre, within easy reach of local shops, public transport and the A1 motorway.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

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Care Provided by Hillside Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vanessa Pepper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hillside Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillside Lodge Care Home Reviews (121)

Total of 121, showing 21-40
9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.769) out of 10, based on 20 reviews in the last 2 years. Over all time Hillside Lodge Care Home has 121 reviews.

Overall Experience

  • 93
  • 25
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Date Published

121
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102

Review from Hugh L (Grandson of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long period of time in hospital my Gran was offered a room very quickly, myself and my mother went to visit the home and from ringing the doorbell to leaving we felt that this was the home that we would like my gran to be placed in the staff were very friendly and the home is so homely something
that my gran would love.
My gran was discharged from hospital and when arriving was being sick and her health had deteriorated but thanks to the nurse in charge and the team my Gran was taken to the BGH where sadly she passed.
My gran did not get a lot of time at Hillside but we know that she would have loved it and nothing was an issue when asked everyone was so caring and had a loving approach to care you can tell as soon as you walk into the home how everyone is cared for and as a family we can not thank Hillside enough for what they did for my gran and I would recommend anyone to Hillside.

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Review from R D (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I would start by saying there are a few very caring and considerate workers - but they are overshadowed by insensitive, condescending people in charge. The food is diabolical - the choice is limited, mostly canned and frozen, childlike food. Fish finger sandwiches for an evening meal. Constructive criticism
was not appreciated and sadly I had too much of that for them as it is an appalling place. Personal care was a bare minimum - my husband had no access to his toilet room/it was too small to accommodate a stand aid anyway. It was five months of torture for him and anxiety and worry for me. So pleased we managed to get out. I feel for others who would like to get out and can't and there are a fair few of them. Dreadful place.

Reply from Katie Barnett, Marketing Executive at Hillside Lodge Care Home

Thank you for your feedback. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this did not happen in your case. In regard to your concerns about our food, we would like to assure you that our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular requirements or wishes in relation to food or the serving of meals. However, we appreciate your comments and take these seriously. If you would like to discuss this further, please could we ask that you kindly email feedback@fshcgroup.co.uk.


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Review from Jeanette V (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for respite for two weeks but liked it that much she wanted to stay. And she settled in very quickly and was very concerned she would be sent home. The home is home now, with excellent care, staff are very caring and very approachable. Her room is very clean, and the staff sign when
cleaned. No complaints at all. It's very, very reassuring when I leave her; not had that peace of mind for years. So I must say thank you.

Reply from Katie Barnett, Marketing Executive at Hillside Lodge Care Home

Thank you, Jeanette, for your positive feedback towards our home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from R S (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would visit often unannounced and everything was spot on, friendliness of staff, lovely clean smell fresh room. Mums bed and nighties spotlessly clean (my mum was bedridden). Mum quite content and peaceful. We would honestly recommend Hillside Lodge to anyone.

Reply from Katie Barnett, Marketing Administrator at Hillside Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more, we can do for you please do not hesitate to reach out.


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Review from S F (Daughter-in-law of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home, excellent service from all staff. I am so thankful for the care shown to my Mother in law since she has been here the staff goes above and beyond in all care provided and I would highly recommend Hillside Lodge.

Reply from Katie Barnett, Marketing Administrator at Hillside Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from John M (Friend of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and I had been friends for 25 years. Her husband and I were close friends and after his death I came regularly from Scotland to see her. The Covid pandemic meant I could not visit for two years, and now she was in care and receiving end-of-life care. Hillside Lodge made me welcome in mid-morning
and showed me to my friend's room. Gently they wakened her and left me to sit with her. A nurse/worker looks in every few minutes. They gave my friend sips of milk or water. Immobile she was comfortable, under beautiful embroidered bed sheets.

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Review from Margaret H (Niece of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Lodge Care Home took great care of my aunt, they all looked after her with dignity and in a professional manner, making her last moments very peaceful. Myself and family are very thankful for all they did.

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Review from K S (Niece of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff gave our aunt an excellent standard of care. She was very happy there. Home from Home.

Reply from Katie Barnett, Marketing Executive at Hillside Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Elizabeth B (Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like being in this home.

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Review from K B (Daughter of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very well looked after at Hillside Lodge Care Home he has a lovely relationship with the staff they are all so friendly and kind.

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Review from Norma H (Wife of Resident) assisted by family/friend published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for and looked after. The staff are so very friendly and kind.

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Review from O P (Son of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently passed away in Hillside Lodge.
She had been there for 4 years and I can honestly say that from the minute she arrived she was well taken care off.
The staff were always there for her nothing was too much trouble, the management kept us informed of everything and did an amazing
job all through Covid I would recommend this home to anyone.

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Review from S K (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After much persuading my dear friend decided he would after all go for respite at Hillside Lodge Care Home for four weeks only. With much anticipation, I arrived for my first visit to find him somewhat looking different. there he was sitting up straight in bed, clean shirt, shaved and smelling fresh
having just had lunch (which he assures me was delicious) but most importantly looking happy. He talked about being comfy in his bed, sleeping well at night, thrilled to have a view out of a big window where a blackbird seems to have taken to entertaining him. Then there is the huge tv he has with a remote he can work with his clumsy hands. I can't thank all the staff enough for making him so welcome and comfortable and still letting him have his dignity at difficult times. I've a feeling he won't want to come back to his home of 50 years. Relaxed caring, considerate, helpful, thoughtful staff. They're great.

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Review from R A (Friend of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited a family friend in Hillside Lodge Care Home, the home is very welcoming, staff are very helpful he was so nice to be able to visit again after such an awful time throughout Covid.
When we visited the manager was very friendly and the activity team were very busy entertaining the
residents.

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Review from Carla R (Granddaughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was recently at Hillside Lodge Care Home and I cannot thank the staff enough for how great they were with him, looked after so well I'm very great full for them especially in his last few days. The room and cleanliness was impeccable.

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Review from Angela R (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my father was in Hillside Lodge Care Home and a cannot say enough how wonderful the staff was with him, he arrived at the home with very short notice and was welcomed it was lovely, it was so clean room was lovely and the food was always enjoyed, thank you very much to hillside all the staff.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sophie N (Niece of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with how welcoming all staff and management were, amazing activities staff, admin and management. Care team are doing an amazing job. The home is very clean and hygienic. All staff were very helpful.

Reply from Katie Barnett, Marketing Administrator at Hillside Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from George R (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care at Hillside Lodge Care Home. The staff across the board were all very good not only to mum but to myself and my wife. They gave us brilliant support at the end of mum's life.

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Review from Gina R (Granddaughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was always made to feel welcome when visiting Granny. Staff always called in to make sure we okay and if we need anything.

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Review from Yvonne M (Daughter of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received at Hillside Lodge was great, Dad sadly passed away but to the very end, Dad's care was first class. I felt the home was very well run and organised, well done. I would not hesitate to recommend this Home, a big thank you from all our family

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Hillside Lodge Care Home is calculated as follows: ( (201 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed

Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”